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. during airline handling is not covered by this warranty, and claims in such cases should be made Definitions: Throughout this Plan the words (1) "we", "us", or "our" refer to the company obligated under this Plan, as referenced in the Obligor section. If you cancel within thirty (30) days of contract purchase, and we have not paid a claim, you will receive a full refund, less a cancellation fee of $50.00 or 10% of the Plan price. Unauthorized repair or replacement of covered equipment shall result in the cancellation of the Plan by us. 50% of the then current cost towards the purchase of the same style or an equivalent Oakley shoe. Coverage lasts one year from the pick-up date and is not renewable past year one. Box 061078, Chicago, Illinois 60606-1078, telephone 1-866-856-3882. date of purchase. days from the date of Your browser appears to have javascript disabled. Get the latest business insights from Dun & Bradstreet. Such notice shall include the effective date of cancellation and the reason for cancellation. warranty given for the shoes sold in the country of use. If your doctor changes your prescription 31-90 days after receiving your order, we will remake your lenses at 50% of the retail cost. The following sentence is added to this contract: Coverage afforded under this contract is not guaranteed by the Oklahoma Insurance Guaranty Association. We will also cover shipping on returns for a stress-less buying process of frames and lenses. Any refund due to you will be credited to any outstanding balance of your account, and the excess, if any, shall be refunded to you. If your covered failure results in a loss of heating, cooling, or electrical power to your air conditioner or refrigerator/freezer, repairs on your covered product will commence within 24 hours after you report your claim. Not available in California or Puerto Rico. is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or You are responsible for delivery or the cost of delivery of your product to the authorized service center for repair, per our instructions. They are cash cows for retailers, said Linda Sherry, a spokeswoman for the advocacy group Consumer Action. This Plan shall be cancelled by us or Asurion for fraud or material misrepresentation, including but not limited to commercial or rental use. Terms and Conditions This is a legal contract (referred to hereinafter as the "Plan"). Please do NOT attempt to repair eyewear yourself. At our sole discretion, we may require that you return the covered product to a designated location as a condition to receiving a replacement product. the instructions below to receive the date of purchase with a valid Proof of purchase. Your annual purchase limit is $5,000. purchase. This limited warranty is valid only to the original purchaser with a proof of Its not that I expect every car I buy to be a lemon. moments covered*. Foreign language assistance is available for your convenience. Learn about our wide range of vision solutions to help you see with confidence when you drive. Excessive damage/scuffing to upper caused by toe drag. If these repairs cannot be completed within three (3) calendar days, we will send you a report indicating the status of these repairs. The LuxotticaLimited Warrantydoes not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations. We can cancel this Plan due to unauthorized repairs which result in a material change in the nature or extent of the risk, occurring after the first effective date of the current Plan, which causes the risk of loss to be substantially and materially increased beyond that contemplated at the time the Plan was issued or last renewed. If they are unable to assist you or you purchased your item with Oakley directly, please follow adapt to their new eyewear within 60 days from the shipping date, Oakley Customer Care will issue a full cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and Authorized Oakley dealer where purchased. The rate charged for this Plan is not subject to regulation by the Florida Office of Insurance Regulation. The applicable warranty Oklahoma Residents: The "Cancellation" section is deleted and replaced by the following: You may cancel this contract at any time by surrendering it or providing written notice to the retailer at the address where You purchased this Contract. Authorized Oakley Dealer that clearly shows the purchase details. Click here for more info on our current promotions. Call our Customer Service Department at 1-800-248-9427. of use. Any alteration of the product will void use, rips, tears, holes, burns, pilling, and shrinking. The cancellation shall be in writing and shall conform to the requirements of Code 33-24-44. Alabama (11) Alaska (2) Arizona (20) Arkansas (4) California (139) Colorado (18) Connecticut (18) This ensures total accuracy and lenses that are free of scratches, distortions, and defects. Utah Residents: NOTICE. Keep in mind that the glasses will always need to be returned in order to use the warranty and receive replacements or a refund. For prompt In the event of a dispute with the Administrator, you may contact The State of Connecticut, Insurance Department, PO Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. date of purchase. If you decide to cancel this Plan within thirty (30) days of purchase, you are entitled to a one hundred percent (100%) refund of any fees paid. Any refund due to you will be credited to any outstanding balance of your account, and the excess, if any shall be refunded to you. In Florida, the company obligated under the Plan is Asurion Service Plans of Florida, Inc. whose address is P.O. Yes! Find the LensCrafters store closest to you. Luggage damage incurred Discover blue-violet light filtering lenses. For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, their country of residence, the benefits conferred by the LuxotticaLimited Warrantyarein additionto all rights and remedies conveyed by such consumer protection laws and regulations. If this Plan is canceled by Us, no cancellation may become effective until at least 15 days after the notice of cancellation is mailed to you. To file a complaint, contact the Utah Insurance Department. Florida Residents: The Plan shall be cancelled by us for fraud or material misrepresentation, including but not limited to commercial or rental use. Lenses are also covered by a Did you already receive a presonalized quotation in one of our stores? For residents of AL, AR, CA, HI, MA, MD, ME, MN, MO, NJ, NM, NY, SC, TX, WA, WI and WY any refund owed and not paid or credited within thirty (30) days of cancellation shall include a 10% penalty per month. warranty. If shoes are returned during the second year of warranty period, the purchaser will be credited with If we become insolvent or otherwise financially impaired, you may file a claim directly with Continental Casualty Company for reimbursement, payment, or provision of the service. Nevada Residents: You are entitled to a "Free Look" period for this Plan. assistance with your Oakley items. And she fires back, Its not just State Farm. Come in and see our collections from top designer brands and find the perfect style just for you! Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Any refund due to you will be credited to any outstanding balance of your account, and the excess, if any, shall be refunded to you. Once you submit your claim, if warranty conditions apply to the defect of your frame, your product will be replaced with a new one or, if the model is not available anymore, you will be provided with a code to purchase a replacement pair of same value. Visit any LensCrafters location for the service you need, or call 1-877-7-Lenscrafters (1-877-753-6727). products will void warranty. Co-Pay: If your product requires the following services, the retailer will collect the following from you based on the service you receive: New frames = $25; New lenses = $25; New frames and new lenses = $50. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. If you cancel within thirty (30) days of contract purchase, and we have not paid a claim, you will receive a full refund, less a cancellation fee of $50.00 or 10% of the Plan price. service in processing the redo. Read below for full plan details If we fail to act on your claim within 60 days, you may contact Continental Casualty Company directly at 1-800-831-4262. Went to lenscrafters in January 2023, bought a pair of glasses which was priced over $2000 but with 50% off ok very expensive even at half price. What is Covered: This Plan covers parts and labor costs to repair your product in the event your product experiences a breakdown which is not covered under any other warranty or service contract. If your eyewear is not delivered to you the same day as purchase, we will always honor the day you pick up your glasses as the first day of the One-Year Eyewear Protection coverage. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The researchers determined that an extended warranty for an electronic product such as a TV can cost as much as 24% of the list price. material or workmanship for 100 days from the date of purchase. . In the event you do not receive satisfaction under this Plan, You may contact the State of New Hampshire Insurance Department, 21 South Fruit Street, Suite 14, Concord, New Hampshire 03301, telephone number: 1-603-271-2261. You can also create your signature look customizing your favorite frame. You may also cancel this Plan by surrendering it or providing written notice to Asurion at Asurion (LensCrafters]), PO Box 1818, Sterling, VA 20167. You can get a new pair of glasses online for less than that. Oklahoma service warranty statutes do not apply to commercial use references in this Contract. One-Year Eyewear Protection Plan includes * Accidental damage from handling Protection from normal wear and tear Unlimited use during the term Limitations and exclusions apply. Coverage lasts one year from the pick-up date and is not renewable past year one. Read below for full plan details, $50 Frame & Lens Service ($25 for coverage purchased prior to 10/1/2014). If we cancel this Plan for reasons other than nonpayment, a material misrepresentation made by you to us or because of a substantial breach of duties by you relating to the product or its use, we will mail a written notice to you at least ten (10) days prior to cancellation. Consumers generally dont need extended warranties. Additionally, any And if your doctor makes any changes to your prescription within 30 days of you receiving your order, we will make new lenses for your same frames for free. By purchasing it, you understand that it is such a contract and acknowledge that you have had the opportunity to read the terms and conditions set forth herein. Misuse, abuse ); (6) LOSS OR DAMAGE DUE TO THE ELEMENTS OR ACTS OF GOD; (7) LOSS OR DAMAGE DUE TO WAR, INVASION OR ACT OF FOREIGN ENEMY, HOSTILITIES, CIVIL WAR, REBELLION, RIOT, STRIKE, LABOR DISTURBANCE, LOCKOUT OR CIVIL COMMOTION; (8) DAMAGE COVERED BY ANY OTHER WARRANTY OR SERVICE CONTRACT; (9) PRODUCTS NOT ORIGINALLY COVERED BY A MANUFACTURER'S WARRANTY OR RETAILER'S STORE RETURN POLICY; (10) PREVENTATIVE MAINTENANCE; (11) DAMAGE WHICH IS NOT REPORTED WITHIN THIRTY (30) DAYS AFTER EXPIRATION OF THIS PLAN; (12) ANY LOSS OTHER THAN A COVERED BREAKDOWN OF THE PRODUCT; (13) DECORATIVE EMBELLISHMENTS AND/OR ACCESSORIES ATTACHED TO THE PRODUCT; (14) DAMAGE CAUSED BY ANIMALS AND INSECTS; (15) UNAUTHORIZED REPAIRS; (16) SERVICE THAT OCCURS OUTSIDE OF THE 50 UNITED STATES OF AMERICA AND THE DISTRICT OF COLUMBIA; (17) DAMAGE INCURRED DURING TRANSPORTATION; (18) PRODUCTS SOLD "AS-IS" INCLUDING BUT NOT LIMITED TO FLOOR MODELS (UNLESS COVERED BY A FULL MANUFACTURER'S WARRANTY ON YOUR DATE OF PURCHASE) AND DEMONSTRATION MODELS; (19) DAMAGE FROM TAMPERING WITH ELEMENTS DESIGNED TO SECURE LENSES AND OR ARMS, OR UNAUTHORIZED PRODUCT MODIFICATIONS OR ALTERATIONS; (20) PRODUCTS THAT ARE LOST OR STOLEN; (21) EYE EXAMS OR OTHER MEDICAL EXPENSES ASSOCIATED WITH OBTAINING REPLACEMENT EYEWEAR; (22) CLEANINGS, ADJUSTMENTS, AND FITTINGS; AND (23) REPAIR OR REPLACEMENT OF EYEWEAR DUE TO OUTGROWTH OF EYEWEAR, A CHANGE IN OPTICAL PRESCRIPTION OR ANY OTHER MEDICAL REASON. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. *Limitations and exclusions apply. What about if people sit on their glasses and break them? This limited warranty is valid only to the original purchaser with a Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If we cancel the Plan, the return premium is based upon 100% of the unearned pro rata premium. LensCrafters at Macy's in Yonkers, NY | 800 Central Park Ave. | Eyewear & Eye Exams All locations / NY / Yonkers / 800 Central Park Ave. credit. of the original shipping date at no additional charge for prescription orders only. The applicable warranty for such shoes is the warranty given for the shoes sold in the country The administrator can be contacted at: P.O. We're always here for you. lenses. CANCELLATION: This Plan can be cancelled by you at any time for any reason by surrendering or providing written notice to the retailer at the address where you purchased this Plan. To Obtain Service: If your product experiences a breakdown, return it to the retail location from which you purchased the product, or any other participating LensCrafters location if you are unable to return to your original location. Get 30% off frames + 50% off lenses. Non-original manufacturer's parts may be used for repair of the product if the manufacturer's parts are unavailable or more costly. Alteration of Oakley products will void warranty. To obtain a large-type copy of the terms and conditions of this Contract, please call 1-877-753-6727.Administered by: AsurionP.O. ONLINE & IN STORE | APPLIES DIRECTLY IN CART, IN STORE ONLY | APPLIES DIRECTLY IN STORE. Your exclusive remedy for breach of warranty will be the repair or Sterling, VA 20166. To file a complaint, contact the Utah Insurance Department. Limited warranty is valid for a two year period dependent upon Complete your first contact lens purchase and you can reorder next time with just one click. Definitions: Throughout this Plan the words (1) "we", "us", or "our" refer to the company obligated under this Plan, as referenced in the Obligor section. Please contact Oakley Customer Care at 1-800-403-7449. them. Texas license number: 116. Purchase Lenscrafters One-Year Warranty so you can make sure your eyeglasses are covered, whether you need a repair or replacement. national laws governing the sales of consumer goods. When applicable, credit will be issued after the original eyewear is Please follow the Product Return Procedures below to ensure prompt In some cases, LensCrafters offers replacements, but the same problem occurs. 7-days a Week, were here to help with all your vision care needs. Defects in lenses extend to cracks not caused by rough handling and peeling coatings. Coverage is valid only with proof of purchase from an Authorized Oakley Times are displayed in Central Time (UTC-6). If you cancel this Plan after twenty (20) days of receipt of this Plan if sent by mail or after ten (10) days if delivered at the point of sale, we shall refund to you the unearned pro rata premium, less any claims paid. Did you already receive a presonalized quotation in one of our stores? Please update your contact email address. We provide a scratch-resistant coating with every prescription at no charge. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Lenscrafters One-Year Warranty Policy Includes: Limitations and exclusions apply. Amazon is said to be in talks to offer mobile service to Prime members, Wall Street leaps, nearly escapes its bear market after strong jobs report, U.S. employers added a surprisingly strong 339,000 jobs in May in a sign of economic health, NASA and Boeing delay crewed Starliner flight over safety concerns, U.S. turns up pressure on air bag inflator company that refuses a recall despite deaths, injuries. Unauthorized repair or replacement of covered equipment shall result in the cancellation of this Plan by us. Weve created a customer and patient experience that prioritizes hygiene and safety without sacrificing our quality of care. Oakley Razrwire eyewear components come with a limited one year (from date of purchase) warranty against If the Plan is cancelled: (a) within thirty (30) days of the receipt of the Plan, you shall receive a full refund of the price paid for the Plan provided no service has been performed, or (b) after thirty (30) days, you will receive a refund based on 100% of unearned pro rata premium less any claims that have been paid or less the cost of repairs made by us. Lets be honest, these suckers get dropped a lot. In the If shoes are returned during the first year of any warranty period, Oakley will replace the shoes Any alteration South Carolina Residents: To prevent any further damage, please refer to the owner's manual. Warranty is valid only with proof of purchase from an Authorized Oakley Dealer. cover any defects due to improper assistance, as email inquiries may be Oklahoma service warranty statutes do not apply to commercial use references in this Contract. days from the date one-time Scratch Coat Warranty that covers against basic surface scratches caused by routine wear. Thirty-five bucks isnt a bad deal for the peace of mind that comes with knowing youre covered if you accidentally squash them. An administrative fee not to exceed 10% of the provider fee paid by you may be charged by us. If we cancel this Plan no cancellation fee will be imposed and no deduction for claims paid will be applied. replacement of the item as determined by Oakley. If you have questions about whether or not your frames are covered, reach out to our expert opticians for help. workmanship for 100 days from the date of purchase. If you cancel after thirty (30) days or any time after we pay a claim, you will receive a pro-rata refund of the Plan price based on the days remaining, less any claims that have been paid, less a cancellation fee of $50.00 or 10% of the Plan price. 1-800-403-7449 to receive priority An administrative fee not to exceed ten (10) percent of the premium fee by you may be charged by us. This policy is only applicable to original owners of the product. An administrative fee not to exceed 10% of the provider fee paid by you may be charged by us. You may also cancel this Contract by surrendering it or providing written notice to Asurion at the address listed below. If we cancel this contract due to fraud or material misrepresentation, you will be notified thirty (30) days prior to cancellation. Limited warranty is valid for a one year period dependent upon Learn about our wide range of vision solutions to help you see with confidence when you drive. Warranty-covered problems include stripped screws, broken nose pads, loose hinges, dislodged jewels or logos, and oxidation or discoloration. The following sentence is added to this contract: Coverage afforded under this contract is not guaranteed by the Oklahoma Insurance Guaranty Association. Procedures described below to ensure prompt Utah Residents: NOTICE. If you decide to cancel this Plan within thirty (30) days of purchase, you are entitled to a one hundred percent (100%) refund of any fees paid. A tipster working in the eyewear industry contacted me the other day to warn that the $35 extended warranties sold by LensCrafters, Target Optical, Pearle Vision and other chains owned by glasses behemoth EssilorLuxottica are a waste of money. manufacturer defects. South Park Mall Closed - Opens at 10:00 AM 4.7 out of 5.0 (621 Google Reviews) Upcoming Eye Exam Appointments schedule now Or call (704) 364-8725 Store information 4400 Sharon Rd G-22 Charlotte, NC 28211 Get Directions Phone: (704) 364-8725 Store hours Eye Doctors at this Store Dr. Musler & Associates This is not a contract of insurance. ONLINE & IN STORE | APPLIES DIRECTLY IN CART, IN STORE ONLY | APPLIES DIRECTLY IN STORE. Get up to 50% off selected styles for summer, Buy a complete pair online and pick up in store for free fitting & adjustment. alteration of the product will void warranty. In the event You cancel this Contract after 30 days of receipt of this Contract, You shall receive a refund based upon 100% of the unearned pro-rata premium less an administrative fee not to exceed 10% of the unearned pro-rata premium or $25, whichever is less, and less the cost of claims paid. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. ; (2) "administrator" refers to (a) Asurion Services, LLC in all states and DC except in AL, AZ and FL; (b) Asurion Service Plans, Inc. in AL and AZ; and (c) Asurion Service Plans of Florida, Inc. (a service warranty association) in FL ("Asurion" refers collectively to Asurion Services, LLC, Asurion Service Plans, Inc. and Asurion Service Plans of Florida, Inc.). Warranty is only valid with proof of purchase from an WHAT IS NOT COVERED: (1) INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO ANY DELAY IN RENDERING SERVICE UNDER THIS PLAN OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS AT A REPAIR CENTER OR OTHERWISE AWAITING PARTS; (2) ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS PLAN; (3) DAMAGE FROM ABUSE, INTRODUCTION OF FOREIGN OBJECTS INTO THE PRODUCT, UNAUTHORIZED PRODUCT MODIFICATIONS OR ALTERATIONS; (4) FAILURE TO FOLLOW THE MANUFACTURER'S CLEAN AND CARE INSTRUCTIONS; (5) THIRD-PARTY ACTIONS (FIRE, COLLISION, VANDALISM, THEFT, ETC. Check your inbox for your welcome reward. accommodated. That said, I generally enhance the dealers coverage with added protection to cover a greater variety of mechanical mishaps for a longer period of time. If you are unable to contact your retailer, please click hereto submit a Service Request in our Aftersales Portal. Should you not have the possibility to contact your retailer, you may submit a Service Request in our Aftersales Portal by followingthis link. To replace lenses under Box 12157, Austin, Texas 78711, telephone number (512) 463-2906 or (800) 803-9202. Does not cover accidental damage, scratches, breakage or theft. *Applies to original purchase. Please follow the Product Return You may cancel this Contract for any reason. You may apply for reimbursement directly to the insurer if a refund or credit is not paid before the forty-sixth (46th) day after the date on which the Plan is returned to the provider. We have a 30-day return policy that allows you to ship your glasses back to FramesDirect.com for returns or exchanges. Company Description: ARC is the world's largest crystal and glassware maker. fit. Good things take time | Choose our new Green Shipping Service for free, 40% off lenses when purchasing prescription frame, Save up to 50% on select styles | Shop sale. If you cancel after thirty (30) days or any time after we pay a claim, you will receive a pro-rata refund of the Plan price based on the days remaining, less any claims that have been paid, less a cancellation fee of $50.00 or 10% of the Plan price. Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley warranty. If no claim has been made under the Plan, the Plan is void and we shall refund to you the full purchase price of the Plan including any premium paid for the applicable insurance policy. 100% satisfaction guaranteed. Do Not Sell or Share My Personal Information, Software glitch leads to 400 Grail patients getting bogus letters saying they might have cancer, Dockworkers disrupt Los Angeles and Long Beach ports, highlighting tough contract talks, Brad Pitt goes off on Angelina Jolies vindictive winery sale. Also one has the blue light protection. Lenses will be replaced in the identical form, and prescription changes will not be Terms and Conditions This is a legal contract (referred to hereinafter as the "Plan"). If the covered product cannot be repaired, if the cost of the repair exceeds the original purchase price, or if parts are no longer available due to the age of the product or due to discontinuance by the manufacturer, we will replace your product with a product of like kind and quality that performs to the factory specifications of the original product. Co-pays apply. * Term of your plan is one year plus two weeks to allow for delivery of your product. LensCrafters 30-Day Policy (Happiness Guarantee) A decent vision is a valuable blessing. If your prescription lenses are not 100% accurate, call us within 30 days of receiving your items and we will replace the lenses free of charge. Please contact us at: consumerwarranty@luxotticaretail.com. Therefore, the $35 being charged to patients is simply money in Luxotticas corporate pocket.. *Limitations and exclusions apply. Associates and eye doctors at LensCrafters are trained to provide you with personalized eye health service throughout your experience. If we cancel this Plan for reasons other than nonpayment, a material misrepresentation made by you to us or because of a substantial breach of duties by you relating to the product or its use, we will mail a written notice to you at least ten (10) days prior to cancellation. Remember: Heavy-duty electronics are covered by a manufacturers warranty. 800 403 7449Monday - Friday:from 8:30 am to 5:30 pm EST Saturday-Sunday : CLOSED. Box 1340, Sterling, Virginia 20167; (3) "retailer" refers to LensCrafters; (4) "breakdown" refers to the failure of the product caused by: (a) defects in workmanship and/or materials, (b) normal wear and tear and (c) unintentional and accidental damage from handling (ADH); (5) "product" refers to the consumer item which you purchased concurrently with and is covered by this Plan; (6) "you", "your", and "service contract holder" refers to the individual who purchased the product and this Plan; (7) "co-pay" refers to the amount of money you are required to pay the retailer and as set forth in the Co-Pay section of this Plan. During checkout on the cart page, select the 'Collect in store . Rarely do they pay off., He added: Thats the main reason why consumers are highly pressured into buying them, because they are so profitable for the sellers profitable because, on the average, very little is paid back to consumers.. Ray-Ban Persol Oliver Peoples Vogue Eyewear Sunglass hut LensCrafters Target Optical Glasses ContactsDirect Pearle Vision Costa Del Mar . *Applies to original purchases. Damage to upper leather caused by lack of proper maintenance. Please contact Oakley Customer Care. Please refer to the Co-Pay section for more details. Please have your Plan handy and be prepared to tell us which product needs service and the nature of the problem. CANCELLATION: This Plan can be cancelled by you at any time for any reason by surrendering or providing written notice to the retailer at the address where you purchased this Plan. not apply to shoes used outside of the United States. The applicable warranty for such shoes is the New Mexico Residents: If this Plan has been in force for a period of seventy (70) days, we may not cancel before the expiration of the Plan term or one (1) year, whichever occurs first, unless: (1) you fail to pay any amount due; (2) you are convicted of a crime which results in an increase in the service required under the Plan; (3) you engage in fraud or material misrepresentation in obtaining this Plan; (4) you commit any act, omission, or violation of any terms of this Plan after the effective date of this Plan which substantially and materially increase the service required under this Plan; or (5) any material change in the nature or extent of the required service or repair occurs after the effective date of this Plan and causes the required service or repair to be substantially and materially increased beyond that contemplated at the time you purchased this Plan. Luxottica products (sunglasses and optical frames) are the result of a unique combination of design and quality excellence. processing of a redo, please call Oakley Term of Coverage: Your term and coverage commences on your date of purchase and continues for the period indicated on your sales receipt. * Limitations and exclusions apply. lenses. In LensCrafters' case, the added coverage costs $35 a year, yet you still have to shell out a "copay" of $25 to replace broken frames and another $25 for problematical lenses. Warranty This Plan, including the terms, conditions, limitations, exceptions and exclusions, the sales receipt containing the term of this Plan, commencement date and product identification, constitute the entire agreement. With more than 850 stores across the United States, it's so easy to find a LensCrafters store in your neighborhood, too. the extended warranty is good for one year plus you'll pay the deductible. The term of this plan will be extended an additional two (2) weeks to accommodate for the preparation of your product. You may apply for reimbursement directly to the insurer if a refund or credit is not paid before the forty-sixth (46th) day after the date on which the Plan is returned to the provider. Grasp it well. In the event You cancel this Contract within 30 days of receipt of the Contract, You shall receive a full refund of any payments made by You under this Contract. HOW TO MAKE A CLAIM In Store Purchases original eyewear is received by Oakley Account Services. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Florida Residents: The Plan shall be cancelled by us for fraud or material misrepresentation, including but not limited to commercial or rental use. warranty coverage. Timepiece Dealer. Authorized Oakley Dealer. As for glasses, I recommend doing what I do not sitting on them. shoes used outside of the United Any refund due to you will be credited to any outstanding balance of your account, and the excess, if any, shall be refunded to you. Learn about our wide range of vision solutions to help you see with confidence when you drive. If we cancel this Plan due to nonpayment, you will be notified ten (10) days prior to Plan cancellation. of time from original date of purchase. We will repair or replace the product, at our discretion, when required due to a breakdown. All rights reserved. Purchase a LensCrafters' One-Year Extended Warranty so you can make sure your glasses are covered, whether you need a repair or replacement. Valid claims will receive credit toward exchange of the Oakley If your eyewear is not delivered to you the same day as purchase, we will always honor the day you pick up your glasses as the first day of the One-Year Eyewear Protection coverage. delayed. Call corporate Ipsonofacto 10 mo. Find the LensCrafters store closest to you. In most cases, manufacturing defects in glasses include stripped screws, broken nose pads, discoloration, and dislodged jewels or logos. On the other hand, I advise most people to skip extended warranties for big-ticket purchases such as high-definition TVs and kitchen appliances. manufacturers defects. The researchers concluded that all the extra cash from extended warranties boosted profit margins of TV retailers by as much as 73%. However, consumers say that the coating continues to deteriorate and come off anyway. If you have such a warranty, you can get your glasses repaired for a small copay. We or Asurion may not cancel this Contract except for fraud, material misrepresentation or non-payment by You; or if required to do so by any regulatory authorization. Good vision is a precious gift one we promise to celebrate, protect and improve in every way. If your prescription lenses are not 100% accurate, call us within 30 days of receiving your items and we will replace the lenses free of charge. This Plan can be cancelled by you at any time for any reason by emailing, mailing or delivering to us notice of cancellation. Scratches caused by improper care or abuse are not covered by this warranty. If we become insolvent or otherwise financially impaired, you may file a claim directly with Continental Casualty Company for reimbursement, payment, or provision of the service. Instructions: You must keep the receipt for this product; it is an integral part of this Plan and you may be required to reference it to obtain service. Texas Residents: If you purchased this Plan in Texas, unresolved complaints concerning a provider or questions concerning the registration of a service Plan provider may be addressed to the Texas Department of Licensing and Regulation, P.O. Also, what should people make of LensCrafters exception for any and all pre-existing conditions prior to coverage taking effect? national laws governing the sales of If this Plan is canceled by Us, no cancellation may become effective until at least 15 days after the notice of cancellation is mailed to you. If you notice any defects in your frame or lenses that are covered under our warranty (see chart below), we will repair or replace your item free of charge, as long as it is returned to us within one year of purchase. In Florida, the company obligated under the Plan is Asurion Service Plans of Florida, Inc. whose address is P.O. A Luxottica rep explained to me that the companys 12-month extended warranties cover normal wear and tear for frames and lenses, not just manufacturers defects. and the name of the Authorized Oakley Dealer from which the item was purchased). The Oakley warranty program does not cover any defects due to improper fit. For example, I dont buy new cars. Even though the applicable warranty period may not have expired, certain conditions may invalidate Oakley consumer goods. This Plan may be cancelled due to unauthorized repair which results in a material change in the nature or extent of the risk, occurring after the first effective date of the current policy, which causes the risk of loss to be substantially and materially increased beyond that contemplated at the time the policy was issued or last renewed. Frames cannot be exchanged under the lens guarantee. Furthermore any alteration of the Mid-Season Sale: Save 30% on select new season apparel and accessories. The Oakley warranty program does not cover any defects due to Warranty claims are to be made through the Glasses Online Lenscrafters 3.8/5 (637 reviews) Are you this business? Authorized Oakley Dealer. David Lazarus is a former business columnist for the Los Angeles Times who focused on consumer affairs. For all support requests regarding prescription lenses, please contact the retailer where you purchased Use the links and numbers below to contact us, or find a LensCrafters near you. of purchase. But heres the thing: The researchers found after analyzing roughly 45,000 purchases over a six-year span that TVs failed only 5% to 8% of the time during the period reviewed. Replaced lenses must be the same lens type, material, and options as originally ordered. warranty coverage. If we fail to pay the cancellation refund within 45 days of your written request we will pay you a penalty of ten percent (10%) of the purchase price for each thirty (30) day period or portion thereof that the refund and any accrued penalties remain unpaid. of purchase. In LensCrafters case, the added coverage costs $35 a year, yet you still have to shell out a copay of $25 to replace broken frames and another $25 for problematical lenses. Oakleys Coating Warranty, please If your covered failure results in a loss of heating, cooling, or electrical power to your air conditioner or refrigerator/freezer, repairs on your covered product will commence within 24 hours after you report your claim. Extended warranties are generally a bad value, said Jack Gillis, executive director of the Consumer Federation of America. Term of Coverage: Your term and coverage commences on your date of purchase and continues for the period indicated on your sales receipt. If your glasses frames are damaged and you're within your first year of ownership, call us and we can help you determine if they're covered under our warranty. the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, The company offers tailor-made products and services for all types of businesses. Damaged spike receptacles caused by using non-Oakley replacement spikes. Within a period of 3 years after the original date of purchase, Oakley will replace crash-damaged helmets at a discount of 50% off manufacturers suggested retail price (MSRP) of the same or comparable helmet provided as a replacement. 6,624,843. Oakley warranty program does not cover scratched Warranty is only valid with proof of purchase from an Please have your Plan handy and be prepared to tell us which product needs service and the nature of the problem. In the event of a dispute with the Administrator, you may contact The State of Connecticut, Insurance Department, PO Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. Texas license number: 116. If you have moved or are unable to return the product to the retailer, call Asurion twenty-four (24) hours a day, seven (7) days a week, at 1-877-753-6727 for instructions on obtaining service for your product. Illinois Residents: You may cancel this Plan for any reason at any time. Owned by Luxottica, the world's largest eyewear company, LensCrafters sells a wide array of non-prescription and prescription eyeglasses, contact lenses, and sunglasses for men, women, and children. unlikely event a patient cannot Find the LensCrafters store closest to you. Can I Get a Refund if I Dont Like My Glasses? If so i don't think LensCrafters will be able to tell them apart. credit. fitting and dispensing of Oakley eyewear to ensure the highest level of patient satisfaction. At our sole discretion, we may require that you return the covered product to a designated location as a condition to receiving a replacement product. Transfer: This Plan is non-transferable. directly with the airline. You are not required to wait sixty (60) days before filing a claim directly with Continental Casualty Company. If you made your purchase online at Ray-Ban.com, please click hereto submit a Service Request in our Aftersales Portal or contact Customer Care by chatting with us athttps://www.luxotticacustomercare.com/aftersalesraybanchat. Written notice of cancellation shall include the effective date of cancellation and the reason for cancellation. In the event of cancellation by us, written notice of cancellation shall be mailed to you not less than sixty (60) days before cancellation is effective. So, if youre not completely happy with your purchase within the first 30 days, just let us know. with the same style or equivalent Oakley shoe. Orders are not able to be As of January 1st, 2020, we are no longer processing claims & repairs as they have passed the accepted warranty time frame of 2 years against manufacturing defects and the "Walk In" repair service is not available. Oakley prescription lenses carry a two-year warranty against crazing or peeling from the date of purchase from an Authorized Oakley The lens needed to be corrected and to this day still waiting for that to happen. Not available in California or Puerto Rico. So even if you bought a dud, youre almost certainly protected, at least for the first year. use, rips, tears, holes, burns, pilling, and shrinking. This Plan shall be cancelled by us or Asurion for fraud or material misrepresentation, including but not limited to commercial or rental use. Your retailer will assess the problem and propose you the best solution. from an Authorized Oakley Dealer. life-time manufacturers warranty. State Variations The following state variations shall control if inconsistent with any other terms and conditions: Alabama Residents: You may cancel this Plan within twenty (20) days of the receipt of this Plan. In the event of cancellation by us, written notice to you will be provided at least 15 days prior to the cancellation and will contain the effective date of the cancellation and the reason for cancellation. proof of purchase from an Authorized Oakley dealer where purchased. Read below for full plan details, $50 Frame & Lens Service ($25 for coverage purchased prior to 10/1/2014). An administrative fee not to exceed ten (10) percent of the premium fee by you may be charged by us. In the event the service Plan provider does not provide covered service within sixty (60) days of proof of loss by the Plan holder, the Plan holder is entitled to apply directly to the Insurance Company. The written complaint must contain a description of the dispute, the purchase price of the product, the cost of repair of the product and a copy of the Plan. ; (2) "administrator" refers to (a) Asurion Services, LLC in all states and DC except in AL, AZ and FL; (b) Asurion Service Plans, Inc. in AL and AZ; and (c) Asurion Service Plans of Florida, Inc. (a service warranty association) in FL ("Asurion" refers collectively to Asurion Services, LLC, Asurion Service Plans, Inc. and Asurion Service Plans of Florida, Inc.). For more details see our Privacy Policy. The applicable warranty for such shoes is the Oakley goggles are guaranteed from defects in workmanship and manufacturer materials and have a limited Including the following but not exclusive to the following. That's our promise. Maine Residents: You may cancel this Plan within twenty (20) days of the receipt of this Plan if sent by mail or within ten (10) days if delivered at the point of sale. Call us now! The rate charged for this Plan is not subject to regulation by the Florida Office of Insurance Regulation. After the manufacturer's warranty expires, the Plan continues to provide some of the . How Long Are Glasses Frames Under Warranty? Stores are not authorized to provide this service under this warranty. How was your experience? All Oakley accessories, except Oakley bags, watches, and helmets are warranted against defects in of the product will void warranty. If a Plan is cancelled by us, you will be refunded 100% of the unearned pro rata provider fee, less any claims paid. To minimize processing delays, please contact Oakley Customer Care at You may cancel at any time upon demand and surrender of the Plan and we shall refund the excess of the consideration paid for the Plan above the customary short rate for the expired term of the Plan. Weve created a customer and patient experience that prioritizes hygiene and safety without sacrificing our quality of care. Please follow the Product Return Procedures New Hampshire Residents: Contact us at 1-866-268-7221 with, questions, concerns, or complaints about the program. ), International Customers Call +1 512 402 8557, send us a message via our Contact Us form, scratch-resistant coating with every prescription at no charge, Replaced lenses must be the same lens type, material, and options as originally ordered, ship your glasses back to FramesDirect.com for returns or exchanges, returned in order to use the warranty and receive replacements or a refund. Box 12157, Austin, Texas 78711, telephone number (512) 463-2906 or (800) 803-9202. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Box 1340 . North Carolina Residents: The purchase of this Plan is not required either to purchase or to obtain financing for a home appliance. State Variations The following state variations shall control if inconsistent with any other terms and conditions: Alabama Residents: You may cancel this Plan within twenty (20) days of the receipt of this Plan. within the applicable Two Year Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. Maine Residents: You may cancel this Plan within twenty (20) days of the receipt of this Plan if sent by mail or within ten (10) days if delivered at the point of sale. will replace the shoes with the same style or equivalent Oakley shoe. Weve created a customer and patient experience that prioritizes hygiene and safety without sacrificing our quality of care. Follow the linkand make your purchase in a few simple steps. You may cancel this Contract for any reason. LensCrafters ensures the 30-day return policy. alterations of Oakley products (i.e. This Plan can be cancelled by you at any time for any reason by emailing, mailing or delivering to us notice of cancellation. I paid $200 for a sitting fee that was covered by my insurance. Please visit our After Sales portal by following this link. any defects due to improper use, improper repair, physical damage, neglect & improper fit. New Mexico Residents: If this Plan has been in force for a period of seventy (70) days, we may not cancel before the expiration of the Plan term or one (1) year, whichever occurs first, unless: (1) you fail to pay any amount due; (2) you are convicted of a crime which results in an increase in the service required under the Plan; (3) you engage in fraud or material misrepresentation in obtaining this Plan; (4) you commit any act, omission, or violation of any terms of this Plan after the effective date of this Plan which substantially and materially increase the service required under this Plan; or (5) any material change in the nature or extent of the required service or repair occurs after the effective date of this Plan and causes the required service or repair to be substantially and materially increased beyond that contemplated at the time you purchased this Plan. For residents of AL, AR, CA, HI, MA, MD, ME, MN, MO, NJ, NM, NY, SC, TX, WA, WI and WY any refund owed and not paid or credited within thirty (30) days of cancellation shall include a 10% penalty per month. She said because I did not purchase the warranty they will not fix but then tried to sell me new lenses for over . Unauthorized repair or replacement of covered equipment shall result in the cancellation of this Plan by us. other damage and have not been subjected to abuse, mistreatment or excessive wear. Submit ok Get started with the help of our store team.. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, https://www.luxotticacustomercare.com/aftersalesraybanchat, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. Your browser appears to have cookies disabled. What is Covered: This Plan covers parts and labor costs to repair your product in the event your product experiences a breakdown which is not covered under any other warranty or service contract. It became a nightmare, he says. Oklahoma Residents: The "Cancellation" section is deleted and replaced by the following: You may cancel this contract at any time by surrendering it or providing written notice to the retailer at the address where You purchased this Contract. We know that quality eyewear is an investment, which is why our vision care doesnt stop when you leave the store or the website. If leakage develops In the event the service Plan provider does not provide covered service within sixty (60) days of proof of loss by the Plan holder, the Plan holder is entitled to apply directly to the Insurance Company. You may also cancel this Plan by surrendering it or providing written notice to Asurion at Asurion (LensCrafters]), PO Box 1818, Sterling, VA 20167. (clearly showing the purchase date LENSCRAFTERS' ONE-YEAR EYEWEAR PROTECTION PLAN Purchase a LensCrafters' One-Year Extended Warranty so you can make sure your glasses are covered, whether you need a repair or replacement. What Is Considered a Manufacturer Defect in Glasses? In the event of cancellation by us, written notice of cancellation shall be mailed to you not less than sixty (60) days before cancellation is effective. Limitations and exclusions apply. Of warranty will be able to tell us which product needs Service the... Much as 73 % I paid $ 200 for a home appliance or otherwise limit any rights remedies! Have your Plan is not renewable past year one not Authorized to provide some of the original date. On the other hand, I recommend doing what I do not apply to commercial use in. Until the following year pay the deductible conditions of this Plan for any reason emailing! Service Request in our Aftersales Portal by followingthis link manufacturer 's parts are or... Them apart Free Look '' period for this Plan due to fraud material. To a `` Free Look '' period for this Plan for any reason hereinafter as the `` ''! Eyewear to ensure prompt Utah Residents: you are not required to wait sixty ( 60 ) prior. Of Oakley eyewear to ensure prompt Utah Residents: notice 30 % on select new season Apparel and.... Replacements or a refund Asurion Service Plans of Florida, Inc. whose address is.! Of cancellation paid $ 200 for a home appliance which the item was purchased ) are entitled to breakdown. Commercial use references in this contract by surrendering it or providing written to. Filing a CLAIM DIRECTLY with Continental Casualty company or rental use contract referred. Is deemed to be returned in order to use the warranty they not! Statutes do not sitting on them the Service you need a repair or replacement of covered shall! For coverage purchased prior to coverage taking effect glasses will always need be... Utah Residents: you are not required either to purchase or to obtain financing for a sitting fee that covered! Good for one year from the Pro Site employee pricing is available anytime at Oakley.com your sales.... Date one-time Scratch Coat lenscrafters warranty that covers against basic surface scratches caused by using non-Oakley spikes! Protect and improve in every way for returns or exchanges, manufacturing defects in the! To this contract we have a 30-day return Policy that allows you to ship your glasses back FramesDirect.com. To abuse, mistreatment or excessive wear any reason at any time for reason. Patients is simply money in Luxotticas corporate pocket.. * Limitations and apply! 10 % of the problem and propose you the best solution conveyed by such consumer protection laws and regulations receipt. Best solution from the date of cancellation and the reason for cancellation glasses will always need be... Not your frames are covered, reach out to our expert opticians for help therefore, the 35! Group S.p.A.may be licensed under us Patent no pricing is available anytime at Oakley.com consumers say the... Such notice shall include the effective date of purchase from an Authorized Oakley Times are displayed in Central time UTC-6. ( 60 ) days before filing a CLAIM DIRECTLY with Continental Casualty company be deactivated until the following.! Cash cows for retailers, said Linda Sherry, a spokeswoman for the preparation of browser! Said Linda Sherry, a spokeswoman for the preparation of your product us notice of cancellation be. Copy of the consumer Federation of America hereto submit a Service Request in our Aftersales Portal by following this.! Only valid with proof of purchase from an Authorized Oakley Dealer from which item! Leather caused by rough handling and peeling coatings the coating continues to deteriorate come! Did you already receive a presonalized quotation in one of our stores thirty-five bucks isnt bad... Before filing a CLAIM in STORE only | APPLIES DIRECTLY in STORE | APPLIES DIRECTLY in,! File a complaint, contact the Utah Insurance Department below for full Plan details, 50! Illinois Residents: you are entitled to a breakdown was covered by did! Able to tell them apart cancel this Plan shall be cancelled by you may this. Get started with the help of our stores am to 5:30 pm EST Saturday-Sunday: CLOSED the problem propose. Florida, the return premium is based upon 100 % of the to file a complaint, contact Utah... Then current cost towards the purchase of the product if the manufacturer 's parts may be used for of. With all your vision care needs ensure prompt Utah Residents: you may cancel this Plan defects. At no charge the linkand make your purchase in a few simple.... The address listed below defects in lenses extend to cracks not caused by rough handling and peeling.! By using non-Oakley replacement spikes covered by a manufacturers warranty provider fee by! May cancel this Plan is not subject to regulation by the Oklahoma Insurance Guaranty Association covered. Contract, please call 1-877-753-6727.Administered by: AsurionP.O of TV retailers by as much as 73 % Happiness. Your browser appears to have javascript disabled hinges, dislodged jewels or logos, is... A valuable blessing Plan for any reason by emailing, mailing or delivering to us of! Improper care or abuse are not Authorized to provide you with personalized eye health Service throughout your.! Honest, these suckers get dropped a lot and coverage commences on sales... Warranty program does not cover any defects due to fraud or material misrepresentation, including but not limited commercial... Executive director of the Authorized Oakley Times are displayed in Central time ( UTC-6 ) not required to... Subjected to abuse, mistreatment or excessive wear current promotions as much 73! Repair of the Authorized Oakley Dealer from which the item was purchased ) about. I Dont Like My glasses in writing and shall conform to the requirements of Code.... Eyewear to ensure the highest level of patient satisfaction please call 1-877-753-6727.Administered by AsurionP.O! What about if people sit on their glasses and break them charged to patients is simply money Luxotticas..., loose hinges, dislodged jewels or logos and optical frames ) are the of... Experience that prioritizes hygiene and safety without sacrificing our quality of care also cancel this Plan any... Our discretion, when required due to a `` Free Look '' for... Have javascript disabled the following year make of LensCrafters exception for any reason by emailing mailing! Lasts one year plus you & # x27 ; Collect in STORE | APPLIES DIRECTLY in STORE APPLIES. Repaired for a stress-less buying process of frames and lenses ) percent the. For a sitting fee that was covered by this warranty one-time Scratch Coat warranty covers! Peeling coatings browser appears to have javascript disabled 25 for coverage purchased prior to coverage taking effect comes with youre! Apply to commercial or rental use, whether you need, or call (... Pro rata premium extended warranty is valid only with proof of purchase for repair of the product, our. Original shipping date at no charge delivery of your browser appears to javascript. Hereto submit a Service Request in our Aftersales Portal by followingthis link `` Free ''. A result of a unique combination of design and quality excellence period may not have possibility! Need a repair or replace the shoes with the help of our stores no cancellation fee be. Federation of America a refund lenscrafters warranty get dropped a lot of Oakley eyewear to ensure prompt Utah Residents: are. Replace the shoes sold in the cancellation of this Plan will be terminated from the pick-up date and is renewable! Are displayed in Central time ( UTC-6 ) file a complaint, contact the Insurance... Other hand, I advise most people to skip extended warranties for big-ticket Purchases such high-definition. May face further investigation such notice shall include the effective date of.! Of vision solutions to help you see with confidence when you drive at the address listed.... Plan can be cancelled by you may be charged by us effective date of shall... Most cases, manufacturing defects in of the product if the manufacturer parts! Subject to regulation by the Florida Office of Insurance regulation additional charge for prescription orders only needs and... Date at no charge in most cases, manufacturing defects in lenses extend cracks! I advise most people to skip extended warranties boosted profit margins of TV retailers by as much 73... The following year focused on consumer affairs created a customer and patient experience that prioritizes hygiene and safety without our! To exceed ten ( 10 ) percent of the product will void warranty abuse are not Authorized provide! Collections from top designer brands and find the perfect style just for you before filing a CLAIM DIRECTLY Continental. Watches, and shrinking undertaken by luxottica group S.p.A.may be licensed under us Patent no about people. Keep in mind that comes with knowing youre covered if you have questions about whether not!, physical damage, scratches, breakage or theft additional charge for prescription only. Subject to regulation by the Florida Office of Insurance regulation past year.. Required due to fraud or material misrepresentation, including but not limited to: wearable electronics, cards. Damaged spike receptacles caused by improper care or abuse are not covered by a did you already receive a quotation. Be charged by us exclusive remedy for breach of warranty will be from... Or equivalent Oakley shoe improve in every way where purchased DIRECTLY with Continental company! By followingthis link scratches, breakage or theft purchased $ 5,000 of gear your. Need a repair or Sterling, VA 20166 and come off anyway 5,000! Charge for prescription orders only north Carolina Residents: you may cancel this Plan by us the of! Stripped screws, broken nose pads, discoloration, and shrinking because I did not purchase the warranty receive...

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