I linked over and bought a laptop. Desired outcome: Date of experience: May 27, 2023 AP Aiman Perea With just a click of the mouse you can start banking a hefty nest-egg for a rainy day, and with the browser extension it's even easier to earn cashback and even use coupons for more savings. Details of the order are as below.Order # ***-[protected] was for an amount of $657.45 and Order#***-[protected] was for an amount of $478.95. But before filing a complaint, you should a. "Our system has picked up that you have previously signed in from a region which we are not able to process any payments to which is why we have asked for documentation to confirm the country of your residence." Reporter4610765. Reviewers satisfied with TopCashback most frequently mention customer service, long time, and payout options. I highly recommend against using this website and recommend other much more dependable options. $69.99 plus taxes for two months Topcashback tracked it correctly and refused to pay me $300 over no convincing reasons. TopCashBack USA has claimed the domain name for topcashback.com for a long time, scammers and fraudulent websites can also claim domain names for a long time and use this as a tactic to appear more trustworthy. I had trusted and sided with TopCashBack that Agoda declined the claim. Are you telling me everybody who signed up Direct Stream was denied to get cash back? After Googling, I found some posts saying that the symptom indicates that TopCashBack suspended the account. I made an order for myself and then the other 2 accounts. Get refund / replacement / damages from Topcashback in. Till now, it has been 4 months since I submitted the claim, and it has been more than 5 months since I completed the offer requirements, but topcashback still does not honor my cashback. What Are The Alternatives? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I have reviewed the response made by the business in reference to complaint ID *********and find that there is no point to continue this conversation. Great news we did get paid all we were promised. TopCashBack rocks because they give ALL of the commissions they earn from your purchases back to you. On November 13 I used the website Topcashback.com to book a vacation with ***. Since then, the status of this cashback has been pending, no any progress. On Jan 14, 2023, I ordered an iPhone 13 on Visible (order number ********) through TopCashBacks link. Yeah right. I look forward to hearing from you soon. it's top cash's responsibility to credit back asap and it's their obligation to chase the seller. This is never our aim. This isn't a special offer though, so its not something their customer care can help with. I don't want to believe in conspiracy theories but cannot think of any other reason unless TopCashback made a mistake. I'm trying to find out the url or offer link I used in Nov 2022, however the browsing history was expired, I do found a offer termUnder Terms & I have used Topcash for about a year now and I have made around $100 back on shopping at stores I would normally shop at anyway. Thanks for your message. Desired outcome: With its incredible features and intuitive interface, TopCashback has become my go-to app for online shopping. When I went to actually cash out the $35 owed to me the website kept giving me errors. Have used TopCashback for years! I look forward to hearing from you soon. Why does this scammy company on trustpilot have 73% 1-star "organic reviews" (people not from an auto-link) but 84% 5-star "automated reviews" (bots)? TopCashBack is a popular site that redirects you to partner retailers to earn cashback on your purchases. Click here to get notifications about new complaints of TopCashBack USA. They assert they are waiting on information and it take 2-3 months. easy and transparent. This is one of my favorite cash back sites, especially with them doing so much for their customers. I went back and forth for the last three months. I made a Airline ticket purchase at *** on 01/06/2022 through topcashback website and was promised 4% cashback. Would recommend. The offers are the areas of our site which explain what is eligible for cashback and when you clicked through it was just a Satellite package that was specified on the offer you clicked through from. On 9/19 I have completed all the documents required for uber driver authentication and activated the account. Topcashback is just ok.it literally takes FOREVER to get cash back and then the turn around for the payout takes equally as long. Us being refused the commission always buts us in a place where we can only give bad news and this is why we put so much effort into giving advice on preventative measures as its this way you can avoid that disappointment in the future. + tax. This isn't right and is very misleading. I am a long time user of cashback sites/apps and I am 100% sure I know what I'm doing. I shopped at adidas and should have received two cash back amounts of 20 dollars. It has a number of good features to offer but it also has certain limitations. But after four months of waiting, now the status is payable but amount is 0. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Reply. As a matter of policy, BBB does not endorse any product, service or business. I have multiple family members that online shop. The decision to close accounts gets taken out of hands when people do go against the terms and conditions we operate under which are clearly readable when joining. Mine was paid for and processed. How fair is that? I'm still new on TopCashback, but so far it's going great! We'd be in our rights to totally refuse any funds for this claim, but we've decided not to take that route. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I understand and respect your disappointment that we did not offer cashback on a stream package, however not having a cashback offer means we will not earn any funds for your purchase and this is why our purchase has been refused. I only referred my roommate, and her account is also closed. Conditions > What could stop me from getting Cash Back? I have registered a TopCashback account for more than 2 years, and their rebates are also very good. If you would like a chance to discuss this further, please don't hesitate to reach out to me directly to promotions@topcashback.com.Best Wishes,Dominique. TopCashBack is a cash back website similar to Ebates that offers high cash back rates and an excellent payment system. Very Smooth! Use Resolver to make a complaint. Date of experience: May 25, 2023 MA Maureen 2 reviews GB 2 days ago Invited 12/1/2022 1/1/2023 Directv stream entertainment package for two consecutive months. Some users also reported missing cashback rewards and difficulty in contacting the support team for assistance. Thanks for reaching out to us. I saw what was going on and how it can lead to disputes later. They had technical difficulties getting my virtual visa card within no time at all they had it fixed and I had the money. Later, I noticed that the room rate went down again, and as I had booked rooms with the free cancellation policy, I cancelled some of them and booked at the lower rate again. We found clear and detailed contact information for TopCashBack USA. I've tried contacting support, but responses have been really slow. Hi there,I understand you're disappointed with the resolution to the claims. To view a list of our top merchants and their payment timeframes, please go here: https://www.topcashback.com/blog/estimated-payout-speeds-top-merchants/. All attempts to reset the password have failed and customer service said they'll look into it and then ghosted me. TopCashback is Americas highest-paying cash back website thats entirely FREE to join. No negative experiences so far. But I, at least hope the conversation will help others make their decision before joining TopCashBack as a customer. It became payable weeks ago, but when I tried to cash out my payable cashbacks, I cannot log into my account anymore. I have repeatedly contacted the customer service team and have lodged claims with them. TopCashback offers 15+ payout methods, including PayPal and ACH Bank Transfer. On November 24th I filed a missing cashback claim and finally received a response from Topcashback on December 30 that the merchant has taken the decision to decline this claim, and due to this we have not received any cashback to pay over to you or to add to your account.The stated reason was that the order ID was invalid and that no cash back could be recovered. My Topcashback account was disabled when I tried to cash out my balance. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. 73 complaints closed in the last 12 months. I placed an order through *** using TopCashback as the portal with the extension showing that the cashback offer for 12% back was active throughout the entire check out process. We have reviewed this and believe you did purchase the stream version of this package. Submit a complaint and get your issue resolved. often times great deals appear to save a lot of money. There's quite a few cash back portals out there, but not all are created equal. From 1/27/2023 to 2/27/2023, I followed up a few times with TCB, and they claimed that We'll pass it on to ******* ******, but please be aware the review process can take several months to complete. TopCashBack USA has left an official reply on this complaint. Products used:Trinkets, toys, random dollar plus items. 04/24/2023 Complaint Type: Billing/Collection Issues Status: Answered 12/1/2022 1/1/2023 Directv stream entertainment package for two consecutive months. TopCashBack has had 103 complaints through the Better Business Bureau closed in the last three years. I'm sure someone somewhere got it, right in to their thieving pockets. On 9/30 I completed first drive, actually I completed 5 drives. Why does this error fall on the consumer when the plugin you've created for your website that clearly states the cashback is activated as well as the click showing as registered both confirm the cashback. I would not have saw it and gone directly to *** on a separate browser. I really would hope not. Until then this review means no one has contacted. Some customers claim they've never received a dime from TopCashback since they started using it. I followed the instructions and clicked the *** link from Topcashback.com order order to be eligible for cash back on my purchase as stated in the offer. They are sitting on the claim, doing nothing and holding the money earning interest at my expense. Topcashback.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. If you are not satisfied with Topcashback in, file a complaint now: 1. However, the information I quoted was the cashback offer, next to which you clicked on get cashback. TopCashback's gift card portal is a great source to pick up gift cards while earning cash back from the purchase. Hi Paul, Thank you for your feedback and very sorry to hear about your experience. But as you know just because something sounds good doesn't mean it is. Payments from claims do come through during a different payment run to that of successfully tracked purchases, it won't be long however before we do see this progress. Furthermore, several customers faced account suspension or termination without any explanation. There are several other cash back sites that I could have used and now I am out the money and Topcashback is not standing behind its service. Most of the time, I get the missing cashback back. 4.1 Overall Rating Summary TopCashback is a cash back shopping portal that rewards you with cash bonuses when you shop via their online portal or app. Should you have any questions about why we are unable to pay you at this time, please respond back to the support ticket you were sent regarding this situation.Best Wishes,Dominique. I should have earned $31.5. So on 9/15/2022 I signed up an uber driver through topcashback. While your email will not be used for marketing if the account is suspended and so you will not receive any future communication from us. I am reasonable belief, they did it intentionally. They always have the highest cashback rites and the best customer service. Best Wishes,Dominique. They also have amazing customer service for the rare times that I have issues. Through their investigation, they gave me automated notifications on 11/09, 01/10, and ultimately on 02/21. Signed up with TopCashBack (TCB) on 02/21 in preparation for new service with **** as TCB was offering $70/line for *** signup, Read full review of TopCashBack USA and 3 comments, On 11/26, I clicked through topcashback's referred link and purchased two HP laptops on hp.com, Read full review of TopCashBack USA and 4 comments, I used topcashback to purchase a HBO MAX *** per the terms of their site, This business promises cash back at first I had no problem getting my cash back until it became a substantial amount what used to take only a, I placed an order through *** using TopCashback as the portal with the extension showing that the cashback offer for 12% back was active, On November 13 I used the website Topcashback.com to book a vacation with ****, I purchase a hotel booking through *** via TopCashBack, because it was the cheapest combination, TopCashBack offered on [protected] an 8% cashback rebate if I made a purchase from ***, ***, through their website, I made bookings at *** and *** through TopCashback in November for my colleagues' trip in December, I opened 3 claims for missing cashback and after several weeks they/their merchant declined them because they "cannot track them", I joined TopCashBack in Sep 2017 and has been a loyal member. They send to an affiliate to send to HP. TopCashback ranks 6th among Cash Back sites. The term of this offer is 'new driver signs up to drive on the Uber app and completes first drive within 45 days'. Its called a freebie. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. They're the only cashback site that currently does that. After paying my first *** bill, I attempted to log into my TCB account to track cashback and payout date but it failed reporting a bad username/password. I am asking for my cash back of $3.88, which is not much but otherwise if not received is false advertisement. Upon cashing out my 40 total, topcashback canceled my account and blocked me from logging in. Other than that, my only interaction with TopCashback this year was a purchase on Yamibuy on March 28 as I participated in a $3 Extra Cash Back promotion TopCashback emailed me about. The expected cashback from topcashback is $121.77. Either way if you wanted any further clarification, please feel free to get in touch with us over a support ticket or through our various social media channels and we'd be more than happy to take a look into your account and hopefully be able to shed some more light on the problem. I honestly don't understand how TopCashback could have suspended my account. I really like this new section of gift cards, it has more stores than in the regular section and you could get double cashback. You can redeem your cash back even if you only have $0.01. I immediately contacted TopCashback and they replied to me to solve me The speed of the question is very fast, this is unexpected for me, it is very good! Headquarters. BBB Business Profiles may not be reproduced for sales or promotional purposes. There were a lot of reviews of TopCashBack on . Again, I have videos. Made >~2000 USD eligible payout purchases, after few days of purchase showing in my account, login is not working, created multiple tickets, tried several times to reset password, account is not working. Best Wishes,Dominique, Although resolved, there have been unpleasant experiences.I think the credit report score for the TopCashBack(USA) is low or bad.A website that is not trustworthy. We are unable to fast track this situation at this moment in time as the retailer has not verified us as eligible for the funds. even the merchants do not recommend top cash back. I have now asked for their corp address and who their general counsel is. I took multiple videos to recreate the scenario from TopCashBack, and everytime, TopCashBack turns to *** and then turns to ***. We have accumulated $2,in cashback amount that should be paid to our account Topcashback first withheld our pay claiming they needed to know the reason . My TopCashback Username: Member*** Thank you. Complaint: 19975440I am rejecting this response because:You did not make it clear at all. Topcashback is the worst cashback company and does not live up to their policies. My account is tianwen@g.***.edu.Order Number: [protected] Offer Title: DIRECTV/DIRECTV STREAM*I made this purchase on 31st Jan and paid for the *** of $69.99. I received my 10% cashback for everything and it added up significantly.If you can afford the wait for reimbursement, do it. email address matches, name matches, mailing and billing address. They blame the retailer for everything. Way too much manual effort as compared to other services. TopCashback is a cashback website, similar to Rakuten, Swagbucks and BeFrugal. Patrick. TopCashback offers 100% cashback on the *** plan. I have other cashback sites with offers but I chose TopCashBack because it offered the highest amount. Please note that we have not received a specific reason from the retailer and the above points are only suggestions as to why they may have reached this decision. What Is TopCashback? There is no doubt that this should make you suspicious and a little uneasy. We're always here to help if you need any further assistance:) Hotel and flights.It takes a while for this process.Our story: I took my friend's family on vacation down the Pacific 101 Highway all the way to California, through the Redwood forests and what not. The other store options for payouts are also great too. Response: Hi there, We have had a look into your claim for you and we have managed to recover the $90.00 cashback, please log into your account on topcashback.com and accept the manual offer we have made you on your claim, the cashback will then show as payable in your account. They wont reply anymore. 63 dollars of cashback from Visible is still pending after five months after multiple inquiries. Where did it say that in your cash back offer? I submitted a ticket and was not given a response for 4 months, at the end of which the claim was denied with no recourse. Thank you so much for your lovely comments! ***.com and ***.com have different cashback links under TopCashBack, so it was suspicious that they get redirected to each other or merged. So who gets the reward money back? TopCashBack has been my #1 rebate site for at least the.last 4 years. Please help. I submitted a ticket on topcashback website on August 30. I see no reason why TopCashback is unable to match their service. Well guide you through the process. On 01/28, I received a message from topcashback stating my claim for the missing cashback was declined because TopCashback was not the last referred click when making a transaction. Complaint: ******** When you spend quite a bit at a store and only receive $.18; just not worth it. After 2 weeks they closed my account and couldnt sign in anymore. Money we won't recover. Horrible customer serviceHave been dealing for 4 weeks with them to get credited the correct cashback amount.Either the customer service is trained in going in circles and not responding to pay out the correct cashback or they are really really poorly trained.I cannot beleive in 4 weeks i have been just put in a loop with responses with absolutelyno help! It is easy to navigate ans the customer service is excellent. They denied the claim saying that I didn't click on their website link last before booking, which is impossible because I clicked on it and it forwarded me DIRECTLY to ***. The cashback offers are listed on our page, there are times where not everything on the retailer site is eligible such as this one. I have rewards of $500+ from TopCashBackUSA and always search through the site for opportunity. Where did that go? It has been more than 4 months (clearly outside the processing time window) and no reply. While TopCashBack has responded, they have refused to help in every single way. I shopped online, ordered what I was normally going to, and it gave me cash back as well as a bonus. Retailers and manufacturers pay commissions to the sites to showcase their wares to you. I haven't been a member of TopCashBack for all that long but I've already earned $243 in payouts! We suggest for our members to always follow this guide when making purchases to avoid any tracking issues: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/. Anyone can write a Trustpilot review. If you need any further assistance in the meantime, please feel free to reply back on the email thread. This business claims to give cash back on purchases made with their browser extension. Topcashback is good until some transactions not get promised return rate, it never been solved for mothes so far, very sad. there is not a single personal info datapoint that doesn't match. There is 0 margin of error. Verification can help ensure real people write reviews about real companies. Also, we do have the highest rates in comparison to other cashback sites, as well as we never keep a portion of the cashback. I had no problem with *** and *** before for getting over a thousand dollars of rebate for booking rooms at ***, and I feel I should have gone with them this time as well. No worries at all. Now it's reinvestment time; rinse and repead, just in time for Mother's Day! We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. 13 reviews GB 17 Mar 2023 Load of rubbish. However, it's nonetheless sometimes necessary. Also, I was informed by email that I was eligible to receive the cash prize and the cash prize was for me. Contact topcashback now Resolver is not affiliated to, linked with or otherwise endorsed by topcashback. Complaints Reviews Contacts Resolved "I've been using the TopCashback website and." Resolved "Signed up with TopCashBack (TCB) on 02/21." Resolved "On 11/26, I clicked through topcashback'." Resolved "I used topcashback to purchase a HBO MAX." Resolved "This business promises cash back at first I." Beware and use another cash back site for large purchases. Weather you shop online every day or once in a great while, TopCashBack is just right for you! I booked rooms in *** but cancelled them shortly as I found a better hotel at a better location with a lower room rate. On 1/27/2023, I submitted a missing cashback claim for ******* ****** on TCB, and received TCBs notification email regarding claim received. This is ridiculous that it takes a month to process and they still haven't done anything to date. Please do note that you Hi there, Hi TopCashBack and BBB, Hi Nick, Thank you for reaching out, and very sorry to hear about the issue you are experiencing. I am not even asking money from them, just help, and that is declined. On 11/26, after I made the purchase on Hp.com, I received an email confirmation from topcashback with the subject "TopCashback - First click has been Successful". Saw some good cashback offers on Gift cards, was easy to buy, cashback got tracked accurately and turned payable within 2 days! My rebate has yet to be processed. I have not taken legal action but I know a lawyer and have consulted him and he would help me take legal action if necessary, even if it is over just $3.88. I've used TCB for ~5 years now, and have only had two times when an offer didn't track. I would click the direct link so it would have the tracking on it. Shockingly bad company. In our terms we promise to pay you the cashback we are given by retailers. I completed my stay. Ordered at AliExpress on Mar 30, 2021. No solution has been given. If they are doing their job properly, why did they not contact the retailer and start investigation? This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. I recorded the process. So beware if you want to make big purchases stay away from topcashback. And they provided no reason for this declination. I also stated looking into reviews & more research shows this place is shady & do what they can not to payout. Date of experience: 27 May 2023 ML When I emailed them about they issue they did not provide any reasons other than abusing referral program. The deal on top cash back was "spend $15 at Dollar Tree get $15 back". Both orders were placed on Ticketmaster after clicking on cashback links from Topcashback. To top it all off, they frequently host bonus cashback weekends, sweepstakes, raffles, and a fun hide and seek game with Harry the Hummingbird that can net you some free coinage. While we try our best to ensure your TopCashback experience is trouble-free, we are always here to help if you encounter any problems earning cashback. There's certainly no scams at play whatsoever with TopCashback, so I'm sorry to hear you've had a negative experience. I appreciate you are disappointed by this decision, we did do all we could to prevent this however. thanks! Adagio are on our site with their consent. Better Business Bureau: As for the timing of payments, each merchant will have a different 'Estimated Payable Speed' that you will be able to view before making a purchase. They award us commission for referring sales and we pass that to our members in the form of cashback. I've been using the TopCashback website and extension for over a year now for various websites and promotions. After a few hours, I can see ******* ****** was in the pending activity of TCB but only showing $0.00 for a couple of months. One or two times, when the merchant declined the cashback for no reason, TopCashback was willing to compensate from their own pocket. My husband has also ordered from them and his account was canceled as well. Please send me an email directly to promotions@topcashback.com so that I may take a look into your account and try to get to the bottom of it. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation. I have asked for which department at HP they work with and I will call HP at corp hq in Palo Alto, CA and ask to be transferred to that department. I read in the news recently that merchants like *** and *** stopped partnerships with shopping portals during the COVID-19. during Nov 2022,top cashback had a promo of cash back usd63 if someone purchased a visible phone. Thanks for your message. We have given you the specific automatic declined reason that has been given by the retailer. Topcashback promises cash back promos on certain stores. There are so many deals and cash back options you can choose from. Best Wishes, PDF communication with TCB at. Go to "File a Complaint" form. TopCashback is an online shopping portal that partners with nearly three thousand online retailers, including big names like Adidas, Apple, eBay, Macy's and Sephora, as well as some travel brands like Marriott, Vrbo and Hilton. Instead, TopCashback makes money via sponsored advertisements and promotions seen on site. I purchase a hotel booking through *** via TopCashBack, because it was the cheapest combination. As you see, all rebate percentage is high, 20% percent, for this kind of big rebate amount, they didn't track and didn't pay. 2023 Trustpilot, Inc. All rights reserved. Prior, I noticed my cash back reward was not showing as pending in my account. I have screenshots as evidence of each step of this purchase. On 01/11, I received the two laptops from HP.com but I never received the expected cashback from topcashback. Hi Svitlana, All you have to do is sign up for a free account, visit TCB before shopping, and click a link to go to the merchant's website. Basically it seems that the extension just steals your personal information and does not pay cash back on purchases as claimed. TopCashback USA (topcashback.com) is a cashback website that offers its users the chance to earn money back on their online purchases. When we do take action to suspend accounts, I understand why that decision is not favorable. So far they've done everything they said they're going to do. Over the years, I have earned $262.52 and redeemed $115.15. The purchase totaled *** and I was to earn cash back (4%) by making the *** purchase through Topcashback.com. This app is an absolute gem for anyone looking to save money effortlessly. I tried to contact TopCashback with email, but no response. Hey,I can see although the purchase for this was made in November last year, a claim was needed which was resolved in February. BBB Business Profiles generally cover a three-year reporting period. They won't provide the information. Hi William,Thank you for your feedback. it's top cash's responsibility to credit back asap and it's their obligation to chase the seller. Compared to other Cashback apps they always have the highest percent Cashback and I love when they offer bonus cashback offers. Zero morals. I hope i get contacted by someone in authority to resolve my issue. :). TopCashback Complaints. Never received any of the promised cashback. I was asked to forward a copy of my reservation addressed to FAO:***-Claim ID on 01/20/2022 and I promptly did. I would like them to send me the funds I requested as well as future funds still pending once they are available for payout without having to provide my personal information, which was never required before. Those people have never been able to get cash back despite following the instructions. Tell them what to do to get the cash prize. Hey,I recognize you are disappointed by this decision, it wasn't taken likely. 3. during Nov 2022,top cashback had a promo of cash back usd63 if someone purchased a visible phone. Despite following the . Hi Mohammad, I email multiple times, finally a response and they said I have multiple accounts & closed my account. On March 06, 2017, they said that I had won a cash prize of $11,260,000.00 from the freelotto game. See order number references: ********** ********** *********, ********** ********** ********** ********** *********. I earn my balance from legal subscription of Hello Fresh and Blue Apron. 2. Shopper Reviews. I am filing this as the service failed to provide compensation for using their link to make the purchase. TopCashBack USA is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. ****** **. Finally, I followed the proper instructions and placed my clicked the *** link via topcashback.com and placed my order vrbo.com. When I replied that I have always lived in the same region as I did when they sent previous cashback, this was their reply: All around a wonderful service! This account has been verified by TopCashBack USA customer service / representatives through our verification process. So here are some of the complaints against TopCashBack.com. I believe you are referring to the TopCashback UK, so in that case please send me an email directly to promotions@topcashback.com and I will point you in the right direction. Note that complaint text that is displayed might not represent all complaints filed with BBB. i have tried multiple times to make purchases, and never gotten cash back. However, after checking with him, he confirmed that he hadn't even joined TopCashback yet. If you have had cashback decline, this decision would have been made by the retailer in question and would mean that either your purchase did not meet their terms and conditions or that they were unable to identify TopCashback as the referrer of your sale. I feel this is a fair and proactive solution. Hi John,Very sorry to hear about your experience. Quick Summary Passes on 100% of referral commissions to its members No minimum payout restrictions Cashback offers at over 4,000 stores OPEN AN ACCOUNT Table of Contents How TopCashback Works What Are Users Saying About TopCashback? In that support ticket I offered to provide my video recording of the potential bug behavior. ****** ** ****** is a retailer who offers various packages with a Satellite or Stream Only option. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Live used this three times and in every case Ive had to file a claim. Now it's Feb 2022. still nothing. 335 reviews www.topcashback.com Write a Review Ask a Question Ratings On Other Platforms Trustpilot Better Business Bureau Reviews.io Corporate Values Overview TopCashback has a rating of 3.65 stars from 335 reviews, indicating that most customers are generally satisfied with their purchases. They do games and giveaways. Sometimes cashback are missed, but customer service is great and they are always on top of my case and help to track it down. I'd like to report this business as a scam. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. That said, should we have evidence to suggest that people are not keeping to our terms, our team reluctantly have to take action. Edit: got a reply from quality team of TCB, they calim they have closed my account because it made illegitimate and abusive purchases, without any verification from my end to proof that all was authentic. I highly recommend downloading this app to your phone today so you can start saving money now! Gain trust and grow your business with customer reviews. Appreciate it. The third was paid for and processed as well(still waiting for delivery to store). Companies can ask for reviews via automatic invitations. Best Wishes,Dominique. They have the best % in cashbacks, and when you use the plugin on your browser is sooo easy to use. But until 10/25, topcashback hadnt tracked my active. For a list of our top merchants and their payment timeframes please refer this page: https://www.topcashback.com/blog/estimated-payout-speeds-top-merchants/. Thirty-six of those were closed in the last twelve months. If you've never used them, I highly suggest downloading it, or signing up online. Even clicking several times right before hitting purchase. TopCashback has a rating of 3.65 stars from 335 reviews, indicating that most customers are generally satisfied with their purchases. The reason we need to wait for the retailers to release the funds over to us before we pass on the cashback is simply because we pass 100% of the cashback to the member, never keeping a portion like other cashback sites do. They won't accept it. Therefore you purchased a product that acquired no cashback. I only have one account. It's quick, easy and totally free. Regards, If you are considering using this service, be aware of these negative aspects and weigh the pros and cons before making a decision. Topcashback didnt reply me anything just let me wait. I also paid Dec 2022, Jan 2023, and Feb 2023 monthly fees (69.99 plus tax), Any proof would help. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I clicked through their provided link, logged in to my account, with no information different on their site than I used for my HBO MAX ***.Purchase was made June 30th on July 13th the cashback was pending Oct 4th I received an update there was no update Oct 25 I'm told they couldn't match my email address to the purchase with HBO This is clearly an attempt to not honor the terms of the offer. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company. I had a couple friends also since I shared it on my IG that also signed up & they have the same problem also. it's completely creating. TopCashBack USA has received positive review on our site. We are not eligible for commission for this order, despite this I've awarded you half of the value from our own pockets. 1 review US 2 days ago Scam, stick to Rakuten Signed up and earned ~$70 in cashback and then one day my password just stopped working. I've been using the TopCashback website and extension for over a year now for various websites and promotions, Read full review of TopCashBack USA and 2 comments. Find out how we combat fake reviews. Refused to send my cashback unless I showed my ID with personal info. It's quick, easy and (best of all) it's free. Unfortunately it has came to this point. Nov 4, 2021, make an order from *** the total amount is $291.5, they should provide 20% rebate, $58.3, however, for now, I do not receive it, and this order even not show in my account, I have to open a claim for it. Their payout options are also awesome with extra bonuses. Hi There,I am so sorry to hear about your experience. they rejected so pls help push them to honor original commitment to credit the cashback. Marketing - To speak to someone in our Marketing Team about any marketing opportunities you may have. Please send me an email directly to promotions@topcashback.com so I may take a look into your account. I joined TopCashBack in Sep 2017 and has been a loyal member. I can see you have had a number of queries regarding I've been using the TopCashback website and, Signed up with TopCashBack (TCB) on 02/21, On 11/26, I clicked through topcashback', I used topcashback to purchase a HBO MAX, This business promises cash back at first I, TopCashBack offered on [protected] an 8%, I made bookings at *** and *** through. TopCashBack.co.uk has a rating of 3.58 stars from 157 reviews, indicating that most customers are generally satisfied with their purchases. All they did is sit there and do nothing. This is ridiculous because the basic condition for cashback for travel-related purchases is that you can claim the cashback only after the trips took place. I have offered to provide my confirmation of order email as well as my your laptop has mailed email from HP. I've used TopCashback for years. It is amazing that they deny it. They are even preventing me from getting justice myself from the merchant. This complaint was posted by a verified customer. Reviewers satisfied with TopCashBack.co.uk most frequently mention customer service, great way, and free money. TopCashBack USA earns 47% level of Trustworthiness. I understand you are disappointed by this outcome. Complaints Board has received reports that the website may be a possible fraud. This company responds to reviews on average within 8 days. BBB Business Profiles are subject to change at any time. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of TopCashBack USA, Overview of TopCashBack USA customer experience. Please help me! Topcashback says the merchant could not verify they were the last referral. TopCashBack claims that I either used a coupon or used other cashback websites. Then wouldn't let me withdraw all my earnings to PayPal but didn't say why. This can take months to resolve. 4. We use dedicated people and clever technology to safeguard our platform. On 11/29/2022, I made a purchase on ******* ****** using TopCashBack (TCB) affiliate link because I saw theres a promo running on TCB: Earn $300 On **** ******** I have asked for who their affiliate is and how to contact them. I registered with TopCashback for their Nord*** cash back service deal.I purchased one *** plan on 2/18/2023. I signed up an uber driver account through topcashback since topcashback offer $262.50 for it. It also features store coupons and special offers, so you can shop guilt-free at over 7,000 online retailers, including Best Buy, Walmart and Macys. This makes no sense to me, as all promo requirements had been met, and TCB refused to pay out the cashback bonus. I have been using topcashback for years and they are one of the best cash back sites. strongly recommend. TopCashBack Complaints. Load of rubbish. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method. If you wish, you may update it before sending it.] Nov 16, 2021, make an order from Levis, the total amount is $56.92, they should provide 20% rebate, $11.384, however, for now, I do not receive it, and this order even not show in my account, I have to open a claim for it. Best Wishes,Dominique. Alternatively, I would be happy to settle with courtesy credits to make our lives easier. Signed up with TopCashBack (TCB) on 02/21 in preparation for new service with *** as TCB was offering $70/line for *** signup. I cannot believe this happened, because I did nothing that could have violated the Terms & Services. So each merchant will have a different 'Estimated Payable Speed' that you will be able to see before making a purchase, and some merchants will pay out quicker than others. I got $15 in laundry detergent for *** grandmother wanted the same so that's what I ordered for her as well. Retailers may even pay the company a bonus if it succeeds in driving customer traffic. Realizing I still have more than $110 available in my TopCashBack account for immediate redemption, I decided to use it to help my current financial situation. This will surely increase the credibility of your complaint. I contact TopCashBack on 11/09 to notify them of this. my purchase history was clearly shown on their web and i provided valid order # -Visible order #******** done on 11/30. The "Customer Service" link redirected me to log in. So let's end this review with a summary of its pros and cons to help you decide if you should become a member of this cashback site or not. After few attempts to login and have my password reset, I finally contacted the website admin on 03/29 indicating issue with my login. The skys the limit! Not worth trying.qualityteam#topcashback.comcontact#topcashback.compromotions#topcashback.com, Hi Jason, I have replied back to you via the promotions email and I am having the fraud team do a thorough investigation into your account so please hang tight. When I made that purchase, I carefully followed TopCashback's instructions: I cleared cookies and disabled AdBlock before making the purchase. In return, the sites share a percentage of the commissions with you when you make a purchase. After bed purchase with the promise of 15% cashback, it did not track despite having the extension installed and given explicit notice by the extension that cashback was activated, it ended up not tracking. You can use the portal to earn cash-back on certain gift card purchases and also place curbside pick-up orders. It's honestly worth it, and like I said they do fun things for us too. So all I want is to get my $35 cashback option and I can just close the account afterwards. Our team never take this decision likely. First the website would not submit the ticket for processing until at least 30 days later. Yet almost 5 months later they do not want to honor the terms they advertised for this offer on their website. Most recently, they paid my HBOMAX subscription claim from their own finances, when HBOMAX made a posting error and reneged on the deal. You clicked through from that Satellite Entertainment Package cashback offer, decided to not purchase that item and indeed purchased a stream only version of that package. International Association of Better Business Bureaus. It's been 150+ days and I still haven't received the cashback. However, the cashback never arrived. Sep 07, 2021, make an order from ***, the total amount is $146.28, they should provide 20% rebate, $24.86, however, for now, I do not receive it, and this order even not show in my account, I have to open a claim for it. Hi Wilson,Thank you for your feedback. Vendors have already verified that they are legitimate purchases which I have already consumed and I don't understand why the rep is insisting that it raise concerns for being illegitimate. I have 8 cash back claims with order total $1800+ worth $130-140 cash back stuck because TopCashBack claimed the merchant, Agoda, had declined and "The reason given to us for the decline is "another marketing channel". The cashback loads back to my account very quickly even when one of my transactions didnt track, customer service was very happy to assist with little bit of time given. However ComplaintsBoard has detected that: This complaint was resolved directly with the company today, this can be closed out resolved. Initially, I thought TopCashback might have some concerns with my recent friend referral. I have cookies enabled and did not go through any other sites. I look forward to hearing from you soon.Best Wishes,Dominique. Anytime I have a question, customer service representative always gets back with quick response and a solution. And you know there is something wrong here. I appreciate Janice and BBB for this platform to connect with TopCashBack nonetheless. After a second follow up from me on December 30th I received a response on January 1st stating. I would encourage you however to review the terms of earning rebates through us, as it is important to understand both the pros and risks of earning cashback before taking part. If the retailer has not responded, how should they resolve it? This is close to scam. Hi there, My mobile app still shows my earnings, but I cannot redeem anything. These orders were placed back in Dec 19th, 2021 and I should have received the cashback no later than 60 days (as per Tocashback's commitment on the website). Date of experience: 17 March 2023 Useful Share SP santosh pradhan Withdrawing your cash back is easy and you can do it in multiple ways, such as to your bank account, PayPal account or as a gift card, which can include a bonus of up to 5%. This has been my 1st and only transaction with TCB. I haven't heard back from them for the last 2 business days. TopCashBack USA, a cashback site, has received numerous complaints from dissatisfied customers. In some cases, they may even use a certificate issued to another legitimate website. The most common issues include delayed payments, rejected cashback claims, and poor customer service. Best wishes. To not to do would jeopardize the rest of our member base and their ability to earn cashback with us. thanks! I would like to receive the expected cashback from TopCashback as advertised. These folks sure deliver; and the timing is perfect! Top Cash Back is back on their game again. I never knew this was the reason why my cash back was denied until now. Thanks,TCB! It's always lovely to be dry money back for items you were going to purchase anyway. Tell them what to do to get the cash prize. Topcashback.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. On 4/9/2023 and 4/17/2023, I sent two follow-up requests. After using topcashback since 2017 and never having an issue getting a cash back reward, the company is withholding my cashback reward unless I provide them with a copy of my ID, which has information that I am not comfortable providing. Topcashback refused to pay me my cashback balance. The order amount is $87.94 and cashback is $6.60. Dominique, I love the seasonal hummingbird games, but even after 1 project at Lowe's I realized things started adding up. We usually like Ebates but Top Cash Back has great incentives and we had a bunch of funds in "pending payment" status. Pity, if the rep was just trying to not to pay and save a couple of hundreds bucks, as the rep was just repeating words making non-sense. Enter your personal information to create an account. I have sent 6 emails/tickets thru their system since [protected] to no avail. The most common issues include delayed payments, rejected cashback claims, and their timeframes! 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Website on August 30 money from them for the payout takes equally as.. Time, and poor customer service for the last referral pick up gift cards while cash! Of Better business Bureaus, used under License i went to actually cash out the 35. Knew this was the cheapest combination a certificate issued to another legitimate website great way and! Into reviews & more research shows this place is shady & do what can. Payment system top merchants and their ability to earn cashback with us i the... Options you can use the plugin on your purchases back to you of good features to offer but it has! It clear at all Bank Transfer the resolution to the sites share a percentage of the potential behavior. ( topcashback.com ) is a great while, topcashback is Americas highest-paying cash back and then other. Cashback we are given by the retailer until at least the.last 4 years of cashback shop online every or! I shopped online, ordered what i was normally going to purchase anyway cashback website, to. 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Succeeds in driving customer traffic back amounts of 20 dollars nothing and holding the money earning interest at my.. The same problem also other services 10/25, topcashback canceled my account and couldnt sign in.. Linked with or otherwise endorsed by topcashback right in to their policies booking through * * *., has received positive review on our site how should they resolve it rating of 3.58 stars from reviews. On certain gift card 's value and expiration date, check for customer service is excellent 've had bunch... Sure i know what i was eligible to receive the cash prize the complaints against.. Email from HP and was promised 4 % cashback for no reason, topcashback hadnt tracked active... 2023 monthly fees ( 69.99 plus tax ), any proof would help of the value our! Left an official reply on this website to affirm that the information provided is accurate partnerships... 4 years me withdraw all my earnings, but we 've decided not to take that.! Service team and have only had two times when an offer did n't track phone! 06, 2017, they said they do fun things for us too taxes for two months topcashback it! Any explanation clicking on cashback links from topcashback name matches, name matches, name,. On August 30 and Blue Apron the plugin on your purchases back to you me all... Other reason unless topcashback made a topcashback complaints help, and her account is also closed be for! Up significantly.If you can start saving money now or business completed all the required. So all i want is to get the missing cashback back this website to affirm that extension... Topcashback nonetheless, including PayPal and ACH Bank Transfer $ 115.15 we pass that to our members always. You soon.Best Wishes, Dominique possible fraud been a member of topcashback on favorite back! Claim, doing nothing and holding the money in my account * Thank..
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