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One purpose of the law is to promote the financial [], The OCC is the prudential regulator for national banks and federal savings associations. Within 15 business days, you will receive an acknowledgement . Box 1200 HelpWithMyBank.gov provides information and assistance for customers of national banks and federal savings associations. write your own letter providing all the information listed above. If your complaint or inquiry is in reference to a credit union, please visit the The OCC regulates national banks and federal savings associations. How do I determine which agency regulates my bank? Find your banks name. The OCC provides assistance to customers of national banks and federal savings associations to answer their questions or help resolve issues they may encounter. If we do, then you can use the complaint form to submit your complaint. If you are taken to a list of banks with similar names, Federal Reserve Board at (888) 851-1920 that have similar names. Popular banking scams A few of the most common banking scams are: Overpayment scams - A scam artist sends you a counterfeit check. An official website of the United States government. Complaint Form Website: www.helpwithmybank.gov Phone Number: 800 613 6743 National Credit Union Administration (NCUA) Federal Credit Union that use "Federal" in the title. 1. Consumers who have a complaint regarding the regulation of their federal credit union, [], If your problem concerns a state-chartered bank that is not a member of the Federal Reserve System, contact the FDIC: We're here to help! OCC's Customer Assistance Group (CAG) helps customers resolve issues with national banks and their operating subsidiaries. An official website of the United States government. We're here to help. An official website of the United States government. No. Read some frequently asked questions and answers for bank customers. Trained professionals answer questions and provide informal guidance related to: The CAG also provides an avenue to offer informal consumer education on banking and the use of credit and maintains the HelpWithMyBank.gov website. 1-800-613-6743 Please note complaints handled by a Reserve Bank must be submitted in writing. Please provide a concise explanation of your complaint. Customer Assistance: The Reserve Bank handling your complaint notifies you of the investigation results within 60 days after it receives your complaint. Check our Help Topics page to see if any of the topics address your issue. National Credit Union Administration's consumer complaint page. If you've already received a written response from the OCC's Customer Assistance Group and it does not address your issue(s) or you are not satisfied with the response, you can. Ensuring fair access and equal treatment to national bank customers is a fundamental part of the OCC's mission. Here are four steps to file a complaint against your bank and what else to know. If you stop working on the form for 30 minutes or more, the information you entered may be lost. How can I file a complaint with the Federal Reserve Board (FRB)? 7:00 am - 7:00 pm CT. HelpWithMyBank.gov provides information and assistance for customers of national banks and federal savings associations. Information provided on HelpWithMyBank.gov should not be construed as legal advice or a legal opinion of the OCC. 7:00 am - 7:00 pm CT. HelpWithMyBank.gov provides information and assistance for customers of national banks and federal savings associations. OCC customer service representatives assist national bank customers with questions and complaints, and the agency provides advisories to help consumers understand their rights, banking rules, and the risks associated with products and practices. They tell you to deposit it in your bank account and wire part of the money back to them. The name of the person(s) you have contacted at the bank about this issue. It is most likely to have the specific information you need and is in the best position to resolve your problem. Houston, TX 77052, Get answers to questions and file a complaint at HelpWithMyBank.gov, Third-Party Relationships: Risk Management Guidance, Central Application Tracking System (CATS), Office of Thrift Supervision Archive Search, OCC and Idaho Agree to Share Consumer Complaints, Comptroller Dugan Tells Conference that Consumers Will Benefit From More Unified Interagency Approach to Complaint Handling, OCC and Texas Agree to Share Consumer Complaints, Bringing Total of Such Agreements to Twenty-Eight. We're here to help! Click on the regulators name located next to the bank's name and you will be taken to The OCC has a website HelpWithMyBank.gov, designed specifically to provide answers and assistance to national bank/federal savings bank customers. The bank appeals process provides an alternative avenue for banks to resolve concerns they are otherwise unable to solve through bank supervision channels. The complaint process begins when you submit a complaint to a Federal Reserve Consumer Help (FRCH) representative either online or by mail, fax, or phone. If you click on the search button without entering a bank's or financial institutions name, Type of account. You can use the FFIEC site to identify a financial institutions prudential regulator or you may use the FDIC institution directory to identify which institutions have more than $10 billion in assets. We're here to help. They know that customers will compare factors such as interest rates and the quality and price of services offered. How can I contact the state bank examiners? Monday - Friday, Upon receiving your complaint, a FRCH representative determines the appropriate federal regulator to address your complaint. We can only assist customers of national banks and federal savings associations regulated by the Office of the Comptroller of the Currency (OCC), and we can only assist with areas under our supervisory jurisdiction. Use this information to recognize, report, and protect yourself from them. Step 1. A few of the most common banking scams are: Overpayment scams - A scam artist sends you a counterfeit check. Federal regulators other than the Federal Reserve System process complaints based on their own established investigation procedures. The Consumer Help Within 15 business days, you will receive an acknowledgement letter containing contact information for the federal regulator or Reserve Bank that will investigate your complaint. P.O. Since the check was fake, youll have to pay your bank the amount of the check, plus youll lose any money you wired. File a Complaint Report a Scam or Fraud Banking scams involve attempts to access your bank account. The graphic below illustrates and explains the Federal Reserve's Consumer Complaint Process, starting when you submit a complaint and ending with the results of an investigation. Please keep your case number for future The Consumer Help I've tried resolving my issue directly with my bank. Banks realize that they operate in a free market. Step 3. Visit HelpWithMyBank.gov to get answers to commonly asked questions, file a complaint about a bank, or contact the OCC for other assistance. If you have a problem with a bank or other financial institution, contact the Federal Reserve for help. 8/4/2016 4:32:09 PM, Welcome to the FFIECs Consumer Help Center. Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). the website for that regulator where you may file a complaint and ask a question about We're here to help. Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Box 53570, 1-800-613-6743 Report counterfeit checks to the Federal Trade Commission, either. You should file a Freedom of [], The Office of the Comptroller of the Currency (OCC) Customer Assistance Group does not provide records contained in a consumer complaint file. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services. Find your bank's name. Step 2. How can I determine if my bank is regulated by the Consumer Financial Protection Bureau (CFPB)? Note to editors: The OCC is also offering a video news release with sound bites and b-roll, including interviews with Comptroller Ludwig and Lillian Curley. Third-Party Relationships: Risk Management Guidance, Central Application Tracking System (CATS), Office of Thrift Supervision Archive Search, Credit Cards, Debit Cards, And Gift Cards, National Credit Union Administration (NCUA), Consumer Financial Protection Bureau State Banking Department, Federal Deposit Insurance Corporation (FDIC), Board of Governors of the Federal Reserve System, Credit Cards, Debit Cards, and Gift Cards, Agencies Issue Host State Loan-to-Deposit Ratios, OCC Issues Guidance on Overdraft Protection Programs, Overdraft Protection Programs: Risk Management Practices. Contact your bank directly first. a confirmation e-mail. Step 3. Make sure you have given this person authorization, such as. bank's name, you will be taken to your specific bank's name or to a list of banks Hours: 8 a.m. - 8 p.m., Eastern, Monday-Friday, OCC Customer Assistance Group, For security, our online form will time out after 30 minutes of inactivity. Website: www.ncua.gov Phone Number:703 518 9000 Federal Trade Commission Credit Card issued by state banks that are members of Federal Reserve System Complaint Form Apparently Chase sent Citibank a hold harmless for a fraudulent transfer even though i had the necessary funds in that account and I'm the one who initiated that transfer. My bank provides terrible customer service. If you are unable to file your complaint online, you can download the form at this link: Print the customer complaint form (PDF) You may request federal agency information or records, such as consumer complaint [], You can see a summary of complaints, including the number of complaints, filed with the OCCs Customer Assistance Group (CAG) against OCC-supervised banks on the Consumer Complaints Data page. Each attachment is limited to 5 MB in size. Whether the bank has responded to your complaint. Federal Reserve Consumer Help Helpful Hints: If you don't know the name of your bank, Where can I find the names of the board members/officers of the bank? 7:00 am - 7:00 pm CT. HelpWithMyBank.gov provides information and assistance for customers of national banks and federal savings associations. Fill out the Online Customer Complaint Form. How do I file a written complaint against a national bank or federal savings association? To request access to your consumer complaint file, you will need to file a [], Public enforcement actions are published on the Office of the Comptroller of the Currency's (OCC) Enforcement Actions web page. If you are dissatisfied with the level of service, share your concerns with the bank. Next to the bank name, you will find the name of the appropriate bank regulatory agency Consumers can also send email messages on the Internet to: consumer.complaint@occ.treas.gov. An official website of the United States government. It is important to make sure that your bank is regulated by the OCC before seeking our assistance. Call. The FDIC's Institution Directory lists the primary supervisors of individual banks. Complaints & Inquiries Filing Complaints How do I file a complaint with the Federal Deposit Insurance Corporation (FDIC)? 1-800-613-6743 Your complete name and mailing address, as they appear on your bank's records. In This Section Bank Appeals Consumer Complaints Related News and Issuances Customer Assistance: Use this information to recognize, report, and protect yourself from them. 1 (800) 613-6743 (Toll free) If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services. More information about consumer complaints and answers to common consumer questions is available at HelpWithMyBank.gov. Federal Deposit Insurance Corporation at (877) 275-3342 1-800-613-6743 The appropriate Reserve Bank investigates complaints handled by the Federal Reserve. Generally, the OCC does not have the authority to stop any collection process or legal action taken by a bank. Before You File Try to resolve your issue directly with your bank first. How do I file a complaint with my bank's regulator? check your bank or credit card statement. Enter the name of your bank or financial institution in the field provided below. Information provided on HelpWithMyBank.gov should not be construed as legal advice or a legal opinion of the OCC. Contact the federal regulator indicated in your acknowledgement letter if you have questions about the status of your complaint. Do not include your social security number. If your problem concerns a state-chartered bank that is not a member of the Federal Reserve System, contact the FDIC: FDIC Consumer Response Center 1100 Walnut Street, Box #11 Kansas City, MO 64106 Telephone: (877) 275-3342 Contact us for help. Consumer complaints are handled by the agency's Customer Assistance Group when consumers cannot resolve issues with their bank directly. Center, Office of the Comptroller of the Currency. An official website of the United States government. TTY: (800) 877-8339 (via a relay service), Credit unions: National Credit Union Administration (NCUA), State banks: Consumer Financial Protection Bureau State Banking Department, Federal Deposit Insurance Corporation (FDIC), or Board of Governors of the Federal Reserve System. If the OCC determines that your issue falls under the CFPBs regulatory authority, your complaint will be forwarded to the CFPB and you will receive a letter notifying you of the referral. Unsolicited check fraud - A scammer sends you a check for no reason. The OCC's ombudsman oversees the appeals program for national banks, federal agencies and branches, and federal savings associations (collectively referred to as "banks") and the consumer complaint process. concerns. Kansas City, MO 64106 EDIT 9/21/2021 5:56PM EST: So the reason for the account closure is probably because I actually deposited another $25k from another checking account of mine from Chase. If your problem concerns a state-chartered bank that is not a member of the Federal Reserve System, contact the FDIC: FDIC Consumer Response Center The most common way to participate is through the public comment process. Contact the Customer Assistance Group Specialists are available in English or Spanish Monday - Friday | 7:00 a.m. to 7:00 p.m. CST Phone: (800) 613-6743 TDD Number: (713) 658-0340 You can also go online to research the reputation of banks. Step 4. 2. Foreclosure / Bankruptcy / Debt Collection. appropriate regulator. If you cash it, you may be authorizing the purchase of items or signing up for a loan you didnt ask for. The OCC's Customer Assistance Group helps customers resolve issues with national banks and their operating subsidiaries. Minneapolis, MN 55480 Consumer Financial Protection Bureau (CFPB) an alphabetical listing of banks will be generated which also provides the name of the Get answers to questions and file a complaint at HelpWithMyBank.gov, Review answers to frequently asked questions about the bank appeal process, Third-Party Relationships: Risk Management Guidance, Central Application Tracking System (CATS), Office of Thrift Supervision Archive Search, Bank Appeals Process: Guidance for Bankers, OCC and Idaho Agree to Share Consumer Complaints. scroll down to your specific bank's name. TDD Number: (713) 658-0340 Monday-Friday The site includes answers to common questions and helps walk people through the process of contacting the OCC for additional assistance. Visit HelpWithMyBank.gov to get answers to commonly asked questions, file a complaint about a bank, or contact the OCC for other assistance. Banking scams involve attempts to access your bank account. I want to know what kind of supervisory action was taken against the bank as a result of my complaint. We're here to help! 1100 Walnut Street, Box #11 If you have a question or concern about a national bank, contact your bank directly first. institution to the appropriate federal bank regulatory agency that can help them with their There are other types of banks that are regulated by other agencies. Customer Assistance: Consumer Financial Protection Bureau at (855) 411-2372, Maintained by the FFIEC. An official website of the United States government. You will receive a separate e-mail containing your assigned case number within 48 hours. FDIC Consumer Response Center Report fake checks you receive by mail to the U.S. Can the Office of the Comptroller of the Currency (OCC) help me find contact information for a particular national bank or federal savings association? Customer Assistance: Can't find your answer here? Contact your bank to report and stop unauthorized automatic withdrawals from your account. To avoid this, gather all the information you need before starting. More information about consumer complaints and answers to common consumer questions is available at HelpWithMyBank.gov. If the OCC [], Why is the OCC referring me to the Consumer Financial Protection Bureau (CFPB) if my complaint is regarding a national bank or federal savings association?Read more . P. O. Step 2. Monday - Friday, Why is the OCC referring me to the Consumer Financial Protection Bureau (CFPB) if my complaint is regarding a national bank or federal savings association? We're here to help! If you are unsure of the type of account, contact your bank for assistance or review your most recent statements. 7:00 am - 7:00 pm CT. HelpWithMyBank.gov provides information and assistance for customers of national banks and federal savings associations. Find out if the OCC regulates your bank. Some issues that we cannot help with are: Follow the steps below to learn about our complaint process. Find out if the OCC regulates your bank. Once you have entered the If you believe the bank has not been responsive to your concerns, consider switching banks. However, since passage of the Dodd-Frank Act, certain rules and regulations were placed under the authority of the CFPB. Enter the bank name or institution below: Cant find your bank's name or have a banking question? CONTACT INFORMATION Website: www.helpwithmybank.gov To fill out an online complaint form click the link below: www.helpwithmybank.gov/complaints/complaint.pdf Monday - Friday, Contact our Customer Assistance Group. Monday - Friday, Specialists are available in English or Spanish Monday - Friday | 7:00 a.m. to 7:00 p.m. CST, Phone: (800) 613-6743 1100 Walnut Street, Box #11 File types that are allowed are PDF, DOC, DOCX, TXT, MSG, CSV, EML, TIF, JPG, JPEG, PNG, SVG, XLS, XLSX, and HEIC. 1. 7/31/2024 Please fill in this form completely. If you have supporting documentation, please include it as attachments to your complaint. Monday - Friday, Customer Assistance: 1-800-613-6743 Monday - Friday, 7:00 am - 7:00 pm CT. HelpWithMyBank.gov provides information and assistance for customers of national banks and federal savings associations. Enter the name of your bank or financial institution in the field provided below. Automatic withdrawals - A scam company sets up automatic debits from your bank account to qualify for a free trial or to collect a prize. that can help you. Contact the Reserve Bank indicated in your acknowledgement letter if you have any questions about the status of your complaint. Download Adobe Acrobat Reader to view PDF files located on this site. Telephone: (877) 275-3342 Monday - Friday, 1-800-613-6743 When an issue first arises, do your best to work with your bank's customer support team . Still need help? Telephone: [], Consumers who have questions regarding their federal credit union may contact the NCUA Consumer Assistance Center at (800) 755-1030. Act as a court of law or as an attorney on your behalf; Become involved in matter that has been litigated or is being litigated; Try to resolve your issue directly with your bank first. Fax: (703) 812-1020. Customer Assistance: 7:00 am - 7:00 pm CT. HelpWithMyBank.gov provides information and assistance for customers of national banks and federal savings associations. The complaint process begins when you submit a complaint to a Federal Reserve Consumer Help (FRCH) representative either online or by mail, fax, or phone. The online form requires that you limit your explanation to 4,000 characters or fewer, but we encourage you to provide as much detail as possible within that space. An official website of the United States government. Kansas City, MO 64106 Can the OCC help me solve a problem with a state-chartered bank? Complaints & Inquiries Filing Complaints Filing Complaints How do I file a written complaint against a national bank or federal savings association? Postal Inspection Service. What can I do? For suggestions regarding this site, Contact Us. We recommend the following options: 1 (800) 613-6743 (Toll free) bank's name, you will be taken to your specific bank's name or to a list of banks that have similar names. The online complaint form accepts a maximum of six attachments. Other supervisory information, including any supervisory action related to your complaint, is [], If your problem concerns a state-chartered bank that is a member of the Federal Reserve System, contact the Federal Reserve Consumer Help unit. An official website of the United States government. What happens to my complaint if I file it with the Office of the Comptroller of the Currency (OCC) and it is really an issue under the Consumer Financial Protection Bureau (CFPB)s jurisdiction. If the OCC does not regulate your bank, please file your complaint with one of the following agencies, as appropriate: Still unsure who regulates your bank? Have you got a question, concern, or complaint about a national bank? Contact any of the federal bank regulators noted below: An official website of the United States government, Visit the File a Complaint page to learn about the types of complaints we handle and how the process works. The OCC offers the public an opportunity to participate in the OCC's licensing process. Work with your bank. Step 1. Telephone: (877) []. 7:00 am - 7:00 pm CT. HelpWithMyBank.gov provides information and assistance for customers of national banks and federal savings associations. The proper organization to report a banking scam to depends on which type of scam you were a victim of. To speak to a customer assistance technician, call 1 (800) 613-6743. Office of the Comptroller of the Currency at (800) 613-6743 The bank's name will be indicated on the statement. HelpWithMyBank.gov provides answers and assistance to customers of national banks. The Dodd-Frank Act, officially called the Dodd-Frank Wall Street Reform and Consumer Protection Act, is a federal law that was passed by Congress on July 21, 2010. If you want us to communicate with your attorney or other representative directly, you must complete the Representative Contact Information section of the form. If you are already familiar with the complaint process, you may go directly to the Online Customer Complaint Form [], You can visit the File a Complaint page on this website to first confirm that your bank is one that the Office of the Comptroller (OCC), regulates. Upon receiving your complaint, a FRCH representative determines the appropriate federal regulator to address your complaint. Welcome to the FFIECs Consumer Help Center. Center directs consumers with complaints and questions about their bank or financial [], The Office of the Comptroller of the Currency (OCC) Customer Assistance Group does not provide consumer complaint information to the public. If you are taken to a list of banks with similar names, scroll down to your specific bank's name. 7 a.m.-7 p.m. CT. For information about deposit insurance, visit the Federal Deposit Insurance Corporation (FDIC) Electronic Deposit Insurance Estimator. Last Modified: Complaints about credit cards, mortgages and other consumer financial products can also be handled by the Consumer Financial Protection Bureau (CFPB) . How can I determine if my bank is regulated by the Consumer Financial Protection Bureau (CFPB)?Read more . OCC bank examiners evaluate compliance with consumer laws and regulations, and the agency takes enforcement actions when necessary. You could ask other banks how they would treat a customer under similar circumstances to those you experienced. What happens to my complaint if I file it with the Office of the Comptroller of the Currency (OCC) and it is really an issue under the Consumer Financial Protection Bureau (CFPB)s jurisdiction?Read more , Customer Assistance: Forward phishing emails to the Anti-Phishing Working Group at, Report any phishing attacks to the FTC at. If you have a problem with your national bank or federal savings association, and want to submit a complaint, the Office of the Comptroller of the Currency's (OCC) Customer Assistance Group may be able to help. Visit HelpWithMyBank.gov where you will find answers to frequently asked questions and other resources. Check to Make Sure We Regulate Your Bank 1-800-613-6743 Were here to help! Where are national banks and federal savings associations licensed to do business? Then send the letter or the completed paper form to our mailing address or fax number. Visit the File a Complaint page to learn about the types of complaints we handle and how the process works. [En Espaol (PDF)]. your bank. 1-800-613-6743 Consumer Financial Protection Bureau (CFPB), Federal Deposit Insurance Corporation (FDIC), National Credit Union Administration (NCUA), Conference of State Bank Supervisors (CSBS). Phishing - You receive an email message that asks you to verify your bank account or debit card number. 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