The CARD Act prevents gift cards from expiring in under five years. I contacted Groupon immediately requesting a refund, and for 2 weeks they gave me the run around, "we're working hard to get this resolved.., etc". For merchants on Groupon who have an issue, Groupon Merchant can be reached at 1-888-582-4354 from 8 AM to 7 PM Central time. Instead of rescheduling right then, he told he wold call back. Well, he never called back and now will not return my calls to redeem my coupon. After the merchant has confirmed with Groupon that their items have been returned, you should receive a refund in about 2-3 weeks. I am now waiting for my refund of over $135 which has been in the hands of Groupon since July 22nd. 2 Type "contact Groupon" in the search bar and press Enter (Windows) or Return (Mac). If a customer requests a refund, they will open a ticket with you to initiate the process. Select Request a Refund (if available). How Do I Get A Refund On An Expired Groupon? Get advice on achieving your financial goals and stay up to date on the day's top financial stories. Waiting for a refund from Sears? It seems Groupon is hurting so much they might go out of business as they now have turned a nasty corner. They advertise that Cirque Italia with beautiful pictures and features however when we arrived at the show the set up was in the worst part of town and felt extremely unsafe. The Groupon policy states that they will work with the merchant and yourself to make the situation right again. The owner ran another restaurant downtown that closed a while back but it was in one of those should-be-great but revolving-restaurant-door locations. Traditional Groupon vouchers' promotional values rarely exceed 70% of their total value. CPSC Press Release. I was surprised not only how quickly I got my money back but how quickly Groupon knew and then told people about the problem with the restaurant. However, if you can prove that the reason your Groupon expired, or wasn't used, was the merchant's fault, you can request a refund. $5 Off. Their alleged Groupon Promise is a lie. Sign in to your account so the customer service agents have access to your information and order history. If your question or concern is not immediate, you can always send Groupon customer service an email. The good news is you dont have to eat the cost if one happens to slip your mind. Problem report / further detail. Groupon is going broke and will never refund you. I'm actually beginning to wonder whether companies in financial straits don't start offering Groupons to raise cash quickly. Families in Florida can get help paying for food through the Supplemental Nutrition Assistance Program (SNAP), formerly known as food stamps. i had to call back 3 more times for any action to be taken. Paul's criminal conduct caused losses totaling more than $550,000 to the U.S. Treasury and the Connecticut Department of Revenue Services. If you havent used your Groupon, please email us at support@groupon.com and well be happy to issue you a full refund to your original credit card used for the purchase or give you Groupon Credit. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Never heard back from customer service, had to call back AGAIN several times until I finally got a response that there was nothing that could be done and a refund would be issued. Disclaimer: This site contains affiliate links from which we receive a compensation (like Amazon for example). If all else fails, wave goodbye to your Groupon's promotional value, accept the loss, and move on. Thats why it is not recommended you make a habit out of letting Groupons expire. According to court documents and statements made in court, Paul, through her business Keys Tax Services, operated as a tax return preparer, and she traveled to the Norwich, Connecticut area for part of the year to prepare returns for Connecticut clients. Keep reading for the steps on how to get Groupon to refund your order. 1 Understand the return policy. Advertiser Disclosure ▾ Mortgage-free homeowner, reformed rule follower, How a Credit Card Can Actually Help You Get Out of Debt, 4 Ways to Protect Your Retirement From Inflation, Start an Investment Deathmatch to Find the Best Investments, 4 Simple Ways to Conquer Your Fear of Investing. Frequent Asked Questions. Shop Pay is an innovative payment solution developed by Shopify. What Happens If You Don't Use Your Groupon Voucher? Blog. I have heard since I wrote this article 2 years ago that some things have changed though I haven't had problems recently (most likely b/c I have purchased deals for more established companies). Our finance columns have been reprinted on MSN, Yahoo Finance, US News, Business Insider, Money Magazine, and Time Magazine. According the FAQ page of the Groupon website, the guidelines are promising but vague: What if the business for my Groupon closes down? I asked to speak with a supervisor, that I wanted to lodge a formal complaint and was advised that there was NO supervisor and NO WAY to lodge a complaint. We take over all the hard work: contact Groupon on your behalf, fax a request for a refund to your bank, and provide details useful for your case. A status update indicated that the restaurant would be closed for a few days while some business issues were resolved. Groupon Getaways You can refund Groupon Getaways any time before the "book-by" date. Groupon support staff told me that my credit card account would be credited within 57 business days. I had bought my sister and brother-in-law a brunch meal with 90-minutes of free-flowing Prosecco, Bellinis and mimosas for two back in . Note: Certain orders can't be canceled or returned at any time. This doesn't sound like a refund to me. 2 yr. ago. An official website of the United States Government. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. In the end, if you find that your daily deals keep slipping through the cracks, its probably a sign that you dont really need them in the first place. I had the opposite experience with Groupon - I purchased one for a restaurant I had been to before. There is no free lunch saying goes with this. But they do not affect the actual opinions and recommendations of the authors. When contacting them by phone they maintain this. Shortcut: Press 0 three times. What kind of shady operations are there at Groupon?? This site does not include all credit card companies or all available credit card offers. While most of you have already redeemed your ABC Bistro Groupon, we know that some have not, and we want to get you your money back as soon as possible. My husband and I had tried once to use the Groupon for this restaurant. January 31, 2021 By Brian Reed We have written this article to solve issues related to Groupon Return Policy. Advertiser Disclosure: Many of the credit card offers that appear on the website are from credit card companies from which Wise Bread receives compensation. Select your refund reason and confirm your cancellation. This is the message I received: We are writing to inform you that ABC Bistro has closed. Your IP: Have all of this ready so that you dont leave them waiting while you find it. Contact your bank/card issuer. This website is using a security service to protect itself from online attacks. Reviews For Groupon Customer Service (9) customer Service. I ordered a lamp on July 22nd, payment was taken IMMEDIATELY with an 8-10 week delivery. Note: Certain orders can't be canceled or returned at any time. Select Request a Refund (if available). It occupied a space in a new, pedestrian-friendly neighborhood shopping center in an area with a dearth of nice restaurants. And if the event is rescheduled, you have to ask for a refund if you need one. You waited until after redeeming the coupon to. Before calling or emailing, try typing your issue into a search engine and seeing what pops up. The size of the venue was beyond small and it was like going to a carnival. 10% off local experiences and activities with this Groupon promo code. I bought a Groupon in January for a restaurant that went out of business this month (March), and Groupon is using language about looking at what my "options" might be. BLOG: 'Groupon Bucks? Page Last Reviewed or Updated: 01-Jun-2023, Request for Taxpayer Identification Number (TIN) and Certification, Employers engaged in a trade or business who pay compensation, Electronic Federal Tax Payment System (EFTPS), Treasury Inspector General for Tax Administration, Tax preparer sentenced to prison for preparing false returns. This note was the first indication that anything was wrong. By end of September, still no lamp, no explanation from Groupon, no return message except an auto-response email saying the matter would be looked into. How to Request a Refund for an Order Go to Contact Us, select the order for which you'd like a refund. Paul was arrested on June 16, 2022. 1. Its an app that people can use just like a regular wallet to store their card details and information. Did not like that they would not redun me my money . Previously, she held editorial management roles at Student Loan Hero and GOBankingRates. My email message: "Hi, I just got a note saying that ABC Bistro has closed; I had an unexpired coupon there. By clicking the 'Subscribe Now' button, you agree to our Terms of Use and Privacy Policy. Check the Fine Print o. It's helpful to keep up to date on the terms of service as well as hold Groupon accountable for their deals as you mention. We had called on a Saturday afternoon to check on seating availability and make reservations. If you have any questions or concerns about a voucher youd like to purchase, or have just purchased, you can contact Groupon by phone. There are a number of ways to ensure you never have to deal with the hassle of redeeming an expired Groupon, like setting e-mail reminders or using a daily deal tracker to monitor due dates. Contact them at any time by emailing[emailprotected]and expect a reply within one business day. Note: Final Sale orders can't be canceled or returned at any time. It will be up to your discretion to determine eligibility for return. Worst experience and not to mention this was a date with my SON!! Please let me know if you need additional information from me.". I'm posting this so if anyone else gets the run around when requesting a rightful refund, you can always file a complaint with the BBB and Groupon will comply or their rating will suffer. Local You can get a refund to your original form of payment within 14 days of purchase. 176.31.98.72 Please try again later. Instead of not using it now you can return it back to the store in return you can exchange it for another product or you can also request a refund. On a nearly daily basis, I drove by this shopping center and had not noticed anything amiss. For GrouponLive, refunds for ticketed events cannot be issued beyond the day of purchase, unless the event is cancelled or rescheduled. You forfeit your credits after the deadline has passed, and Groupon reinstates the face value of your expired coupon. We don't often use our Groupons right away. Thanks for sharing your experience not only with Groupon but also with restaurant.com. If you purchased a Groupon voucher and were unsatisfied with the experience, you can request a refund. CD Rates Today: June 1 12-Month Term at 5.2% APY, Top 7 Most Dangerous Products to Buy Used, 6 Household Staples That Are a Waste of Money, 5 Dollar Store Purchases Buyers Almost Always Regret, Items To Buy at a Thrift Store Instead of a Dollar Store, 8 Must Buys at Costco Every Summer, According to Experts, Dont Buy Jewelry on This Day of the Week, 7 Items That Are Always Cheaper on Amazon, Stop Letting Groupon Profit Off Your Laziness. . (your restaurant wasn't in Ottawa by any chance, was it??) When telling customer service your question or concern, try to keep it short and sweet. I seriously doubt it yet another scam company 2023 ForLocations.com All rights reserved. If anything happens that makes it impossible for you to redeem your Groupon, we'll make sure you get your money back. Refunds for Eligible Customers Groupon is offering cash refunds* and/or the ability to convert unused Groupon credits to a cash refund to certain customers who experienced problems with their goods or vouchers (excluding travel vouchers) purchased between 1 October 2018 and 6 October 2021. What happens to a Groupon if the company offering the deal closes? Shop Pay: What Is It and How Can It Benefit You? In the event that your order is delayed or youre unable to find your package after its been delivered, please read ahead for trouble To start a refund request, head to My Groupons and select See Details next to your order. Days before christmas, the order is unavailable. Merchants can issue refunds to their customers in CommerceInterface. I'm not having the same experience. I ordered a tablet waited 5 weekscalled after them all the time and got answers that were run aroundsnever answering the question when will I get my order. In addition, the Groupon refund policy states that: For Local Deals, customers can return any unredeemed Groupon for a refund of the amount paid within the first three days after purchase. 1. Additionally, they can be reached at 1-888-375-5777. No way. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Check the Fine Print on the deal page to see if your order is Final Sale. (pun intended). Status. Yeah, you never know exactly what happened. Groupon Local Vouchers Telling us your specific issue on that page will also help us get you to the right Groupon help page even faster. From here, you can make a selection from the available self-service options, chat us through the chat widget at the bottom of the page, or select Email Us. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers. So lets say you do forget to redeem a Groupon before the expiration date. Cloudflare Ray ID: 7d179f443e1c9c54 I had not given this subject much thought until a few weeks ago when my inbox contained an email with this subject line: An Important Message Regarding Your ABC Bistro Groupon. Your IP: Depending on when you purchased, you may have the option to request a refund to your original form of payment. I had the same experience this week! Most of the business that are on there are not doing well, and that is the reason they put it up and get ripped off by the groupon organization. The email was sent to everyone who bought the deal. If you paid with a credit card, a good Plan B would be to contact your financial institution, which may be able to either contact Groupon on your behalf or dispute the charges. Refund Policy To start a refund request, head to My Groupons and select See Details next to your order. To obtain your free, replacement seat post, or for questions regarding this announcement, please contact our Member Support team on our toll-free number at 866-679-9129 from 6 a.m. to 12 a.m. If you arent getting the results you want, ask for a supervisor. Home Online Shopping Coupons / Discounts Groupon Course Groupon Customer Service. Wise Bread is an independent, award-winning consumer publication established in 2006. People run fast there are other deals out there, don't use groupon. Forgetting about a Groupon and letting it expire means youll never enjoy the awesome deal that enticed you to buy it in the first place, but you dont have to lose any money when this happens, either. Spoke to 3 different people, one I ma convinced didnt even speak englishwant my money back, not creditsI had credits from 3 other orders that i never receivedwhat is the point of credits when you cant even use them, when you do you dont get your order, then they cancel and refund you credits againlollolwhat a scam and joke. Select your refund reason and confirm your cancellation. Local: Your voucher may always be redeemed at the merchant who issued it for at least the amount you paid for it - even if the promotional value has expired. I have to contact groupon at least 3 or 4 times before they get back to me. Link to "Orders" Page on CommerceInterface. Many of the restaurant gift certificate programs in my area have been offered by restaurants that seemed to be having financial troubles so I had never bought from restaurant.com; it's good to know that they honor their certificates. Their website says only that they will "have your back" if the company goes out of business. Here are the steps to follow: Access DoNotPay from a Scroll down to the Chargeback Instantly option Type in the details about your bank Add Groupon as the merchant Input all the necessary info Refund Policy To start a refund request, head to My Groupons and select See Details next to your order. After that, all sales are final unless stated otherwise in the Fine Print. In this situation, Groupon knew about the restaurant's status before everyone else in town did. Go to www.groupon.com or open the Groupon mobile app. 2. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). 2023 GOBankingRates. I was surprised to learn that the restaurant had closed. Not everything is pertinent to the story; leave those parts out so they can easily understand what the issue is and be more prepared to help. Not at all impressed with Groupon. According to Groupon's return policy, you can receive refunds under the following conditions depending on the item you're returning: [1] Local Deals These items can be returned for a refund within 3 days of purchasing them. Code. I wondered if Groupon was in such a hurry to issue refunds (and preserve its integrity) that the deal-seller decided to notify all buyers first, get responses, figure out who had redeemed the Groupon and who had not, and then issue refunds or give credit. Groupon has select policies for different types of Groupon vouchers. SNAP is a federally funded, locally or state-administered A certificate of deposit, more commonly known as a CD, is an investment that earns interest over a set period of time at a locked-in rate. Unbeknownst to me it had closed for business (why Groupon was still selling certificates to a closed business is troubling). You can email the site owner to let them know you were blocked. ForLocations, The World's Best For Customer Service Info. The Groupons. It was my understanding that within 7 days you can get a refund for any reason, and there I had contacted them within 1 day to inform them the business closed and instead of giving me a refund they gave me "groupon bucks". In this case, it serves as a credit toward the full price of the product or service so that no money is actually lost (though you will have to compensate for the difference). Nobody likes to deal with customer service, but these days its a fact of life. All returns will be a full refund. Groupon also promises to refund a voucher if the location goes out of business, an event gets postponed or canceled, or for whatever reason a business won't accept your unredeemed voucher. Select your refund reason and confirm your cancellation Were sorry for any delays in your shipment. I recommend other sites with better customer service bought a dental x ray and cleaning than walked out with a 10k estimate, brought this to my real dentist and we had a good laugh at it! There was an unknown error. Performance & security by Cloudflare. Performance & security by Cloudflare. Groupon promo code for an additional $5 off hotel bookings. Expired. Wise Bread is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. We were big fans of ABC Bistro, so were especially sad to see them go. Select Request a Refund (if available). No remorse, no sympathy, no refund. To begin this process, log onto CommerceInterface, then select the "Orders" tab on the left navigation bar. Sorry to hear about your experience. They have a 24 hour response time stated, but all I got was an email stating they were too busy to respond for 4 days straight, then nothing. Of course, the allure of daily deal sites and coupons is the chance to score huge discounts on activities, merchandise and meals that are generally considered to be non-essential purchases. It's always heartwarming to experience some good customer service. For example, Wise Bread has partnerships with brands including, but not limited to, American Express, Bank of America, Capital One, Chase, Citi, Discover, and Amazon. Navigate to "Orders" tab in CommerceInterface. Groupon is not to blame. Cloudflare Ray ID: 7d179f4eff21026f The masseuse was so busy that the appointment I made was months out. If youre angry, remember that Groupons customer service division is not the source of the problem. If your order is eligible for self-service, you'll see an option to Cancel Order. To get a refund from a third-party seller, you must cancel your order within 2 hours of placing it, or contact the merchant directly to initiate the return process. You may be met with some resistance when attempting to cash in a coupon thats past its expiration date but dont cave if thats the case. You can also request a refund in Groupon credits for any unused Local voucher that hasn't expired. To start a refund request, head to My Groupons and select See Details next to your order. I'm not using them no more! Their customer service is available at 1-877-788-7858 every Monday to Friday from 9 AM to 5 PM Central time. No thanks, I want my money back'. Select Request a Refund (if available). For merchants on Groupon who have an issue, Groupon Merchant can be reached at 1-888-582-4354 from 8 AM to 7 PM Central time. I can't believe that Groupon drove another bistro out of business! Groupon Customer Service Phone Number Phone Number: 1 (877) 788-7858. The case was prosecuted by Assistant U.S. After 30 days past delivery, items are non-refundable and all sales are final. This is a question without a definitive answer, which means they fortunately (for consumers) fall under the protection of the 2009CARD Act for now. They haven't said no yet but every few days I get an email saying they're looking into it. Your intention was to save money, yet there goes $50 wasted on another expired Groupon. Credit refunds will be issued in the . Sign up for our daily newsletter for the latest financial news and trending topics. The action you just performed triggered the security solution. Go to Contact Us, select the order for which you'd like a refund. Read More > Shipping Delays We're sorry for any delays in your shipment. I am still waiting to get refunded by Groupon. Check the Fine Print on the deal page to see whether your deal is marked as non-refundable. Under "Available," you will see all of your unused or . A restaurant closed down and when I contacted Groupon for a credit they wrote me back stating that I should sue them (Groupon). (See also: Selling Your Groupon Coupons). How to Request a Refund for an Order Go to Contact Us, select the order for which you'd like a refund. Click on "My Groupons" in the top right corner of the website or app. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Disclaimer: The links and mentions on this site may be affiliate links. GetHuman walks you through to resolution with our best tools & follow-up! Its a terrible feeling: You log in to your Groupon account, only to find that the half-off coupon for yoga classes expired last week. After explaining my now lack of trust for this individual and that I am not comfortable unclothing for him, or gifting this and having a friend unclothe themselves, Groupon just restates their policy over and over. Local deals can be refunded within 3 days of purchase. Try to Ask Groupon for a Refund Groupon has a relatively strict no-refund policy for Groupon purchases, starting three days after the date of purchase. The following refund policies also apply: Local: Within a week (7 days) of purchase, any unredeemed voucher can be returned. Select your refund reason and confirm your cancellation. Social Security: No Matter Your Age, Do Not Claim Benefits Casey Bond is seasoned editor and writer who has covered personal finance for more than a decade. Note: Final Sale orders can't be canceled or returned at any time. Do you use your Groupons immediately? Read More > Canceling an Order Head to My Stuff on the website or mobile app. While the good news is you can use it anyway, the bad news is that it probably wont be easy. Can I get a credit card refund now? I accepted the credit - not realizing that a credit card refund would be possible. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). 1 Navigate to https://www.groupon.com/faq. That, however, is not the case. What Is The Return Policy At Groupon? So, using the Groupon was still on my radar when the email arrived. 3. I call 75 minutes ago and left my phone number for a return call (so I didn't have to hold) and nobody has called me back yet even tho you told me the wait . There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. ABC Bistro (not the companys real name) had opened several months earlier and seemed to be doing well. ET, 7 days a week or online at, or visit our Support site www.onepeloton.com and click on Product Recalls at the bottom of the page. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Additionally, any unredeemed voucher may be returned to us within the first three days of purchase for a refund of the amount paid. Average Customer Rating. Click to reveal At least, thats what you might think. Welcome to Groupon Creating a Groupon Account Using the Groupon Mobile App Leaving a Review Contacting Groupon Customer Support Contacting Groupon Customer Support Continue directly below this article to contact our customer support team. I got a proper refund to my credit card within one day. If you are going to call customer service, they may need to know information like your voucher number or other account information. Eat the Promotional Value. 05/14/2023 Complaint Type: Problems with Product/Service Status: Resolved On May 4th, I purchased Groupons for an event, it was supposed to post to the account for use within 24 hours. This investigation was conducted by the Internal Revenue Service, Criminal Investigation Division. We sincerely apologize for any inconvenience this may cause. For Customer Service Their best help: Groupon's Help Desk BETTER: Tell us why you're calling. The Groupon Return Policy is only viable so long as you contact Groupon customer service within the 14-day window after purchasing an item. All Right Reserved. 2. Expired. You might face problems with your product and make your mind about not using it anymore. I learned 5 minutes ago that Meineke had bought Auto Tech in Henderson and Las Vegas. These offers do not represent all available deposit, investment, loan or credit products. Food Stamps: How Much Is My SNAP/EBT Benefit If I Live In Florida? You probably arent the first person dealing with this issue, and there may be a simple solution online. But revenue considerations do not impact the objectivity of our content. Additionally, they can be reached at 1-888-375-5777. Here's how to get your money back faster I think the lesson is to carefully read the offer before you buy it. I also had a Groupon for a business that closed down, and I was impressed by how quickly Groupon refunded my money. The worst service in my life. Your best option for resolving your Groupon customer service issue is by going to their help desk. You can click on the 'unsubscribe' link in the email at anytime. If youre angry with the person on the other end, theyll be less willing to help with your issue. Click to reveal Check the Fine Print on t. Read More > How to Request a Refund for an Order In the Help section, select the order for which you'd like a refund. Soon after sending my email, I checked the restaurant's website and saw that it had been dismantled. We do also use Restaurant.com, and I've had both situations where either the restaurant closed or they stopped accepting the certificates, and in both cases, Restaurant.com was happy to issue a credit. I had to file a complaint with the BBB - Groupon has an A rating and doesn't want that tarnished. It's a classic case of careless business owners not thinking things through and "biting of more than they can chew". If Groupon is allowing this kind of model then the odds of actually being able to use the coupon are being falsely represented by the expiration date. Heres what you can do to convince a merchant to accept an expired voucher toward the full price of an item: You may be tempted to write off an expired Groupon as a few bucks lost rather than go through the trouble of getting your money back. Let them be aware of this and always say they instead of you when speaking about the company. At any time, the following contact options may be available: I purchased a hotel stay on Groupon in Austin, TX for valentine's day weekend. The truth is, technically, Groupons and most other daily deal vouchers can be redeemed up to five years after the purchase date, which means you can buy all the yoga, facial and frozen yogurt coupons your heart desires without the fear of wasting money. Its no wonder their stock tanked a few days ago on the 'abnormal amount of refunds' the company is seeing. 5.161.53.20 If you were taken aback and wondered why you should tip when you did all the work, youre not alone. Their customer service is available at 1-877-788-7858 every Monday to Friday from 9 AM to 5 PM Central time. Other places in my area seem to be doing fine with the promotions but businesses do need to be careful about making too many deals in order to get customers. You have one day to use your Groupon Bucks to buy fresh coupons. Since then, the restaurant has not re-opened and the Facebook page is now empty. But it was unclear why we could not reserve a table either seating was available on a first-come, first-served basis or all tables were booked. Will NEVER use group on again, ever and the fact that they do not research the businesses speaks volumes as to their ethics. On February 23, 2023, she pleaded guilty to aiding and assisting in the preparation of a false income tax return. Vanessa Roberts Avery, United States Attorney for the District of Connecticut, announced that Keyante Paul, of Florida, was sentenced today by U.S. District Judge Janet Bond Arterton in New Haven to 12 months and one day of imprisonment, followed by one year of supervised release, for preparing false tax returns for numerous clients. In retrospect, though, the inability of the restaurant staff to communicate its reservation policy was an omen. You pay for the deal up front, but coupon is right there in the name so are Groupons actually coupons, or are they considered to be more like gift cards? Date: May 30, 2023 Contact: newsroom@ci.irs.gov Vanessa Roberts Avery, United States Attorney for the District of Connecticut, announced that Keyante Paul, of Florida, was sentenced today by U.S. District Judge Janet Bond Arterton in New Haven to 12 months and one day of imprisonment, followed by one year of supervised release, for preparing false tax returns for numerous clients. I call 75 minutes ago and left my phone number for a return call (so I didn't have to hold) and nobody has called me back yet even tho you told me the wait time was 15 minutesTerrible, Phone was not working to cash customer out was on hold over 2 hour before costumer service person finally took call In the mean time my customer is waiting pissed off waiting for group on I am canceling having them sell deals for me. If youve used a self-checkout kiosk lately, the machine might have prompted you to leave a tip. Order Never Arrived Refund My Order Change My Order Voucher Code Won't Work Update Account Info A different reason And how do you get your money back? I purchased a massage. Note: Certain orders can't be canceled or returned at any time. I replied soon after getting the message that the restaurant had closed. After all, you might not splurge on a hot stone massage or scuba diving session if it wasnt 50 percent off. 10% Off. Don't Delete That Expired Groupon I emailed Groupon to ask for a refund but they only offered me a credit of "groupon bucks". 8. Here are a few tips and tricks to help you get what you want as quickly as possible. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. You can email the site owner to let them know you were blocked. On the app, select the order itself. Business aren't forced to sign up for Groupon, they do it willingly. Its Facebook page was still active. Local You can get a refund to your original form of payment up until 3 days after purchase. The restaurant was in Los Angeles. Finally spoke with a rep who advised that they would contact the company to see when delivery would take place. Please view our. Like many news outlets our publication is supported by ad revenue from companies whose products appear on our site. Attorneys Jennifer R. Laraia and Lauren C. Clark. How to Issue a Refund. Select Request a Refund (if available). When we stopped by to check, we found that all tables were reserved; we vowed to plan ahead for a future outing. Just because Groupon allows you to redeem expired coupons for the full value doesnt mean individual establishments are on the same page. The action you just performed triggered the security solution. The practice of asking for a tip at self-check kiosks is called tip creeping and its a Advertiser Disclosure: Many of the offers appearing on this site are from advertisers from which this website receives compensation for being listed here. 2023 Groupon, Inc. All Rights Reserved. If you haven't used your Groupon, please email us at support@groupon.com and we'll be happy to issue you a full refund to your original credit card used for the purchase or give you Groupon. Not all staff are able to deal with every problem, and thats where the supervisor comes in they have the authority to make decisions that regular staff cannot. Nor had I heard about its closing from friends. Thats because there are two parts that make up the full value of a Groupon, and the expiration date only applies to one: While allowing a voucher to expire means forfeiting the promotional value essentially giving up the deal you can still redeem a Groupon for the amount paid. At this time, Groupon Goods Marketplace does not offer partial refunds. Terms of Use | Caseys work has also appeared on Yahoo!, Business Insider, MSN, The Motley Fool, U.S. News & World Report, Forbes, TheStreet and more. Have you ever tried to use a Groupon but found that the company with the deal was closed? As a reminder, the customer is not required to attach a photo of the product . If you happen to buy the Groupon with a credit card, your issuer should also be able to help you get a refund. I was pleasantly surprised when I received an email from Groupon at the end of January 2021 informing me that my refund had been processed. Since vouchers via Groupon, Living Social and other daily deal sites function much like gift cards, they, too, must be redeemable for the same amount of time. Thats fine, but are you really okay with the fact that youre losing money out of simple laziness? If you purchased your gift card within the last 24 hours, you can select your order and cancel as long as you have not viewed your gift card code. And, yes, I guess I am surprised and heartened when I get good customer service. Get your cash back while this fly by night is still around. Many of the offers appearing on this site are from advertisers from which this website receives compensation for being listed here. Terrible customer service - will I be refunded the interest on my money that's been sitting with groupon since July 22nd???? Many Groupon customers assume that once an online coupon expires, theyre out of luck. Currently, she is a reporter for HuffPost covering money, home and living. For several years, Paul prepared numerous federal tax returns for clients that included false income "adjustments" that reduced taxpayers' reported adjusted gross income or false expenses and losses in connection with sole proprietorship businesses that clients did not operate. Tap or click the link above and we can advise you on how to best get there. Restitution will be determined after additional court proceedings. But they do not affect the opinions and recommendations of the authors. I'm glad your refund was so easy. Once I buy a groupon it is set in stone . darn it! Groupons move was fast. Code. I no longer have the email of the receipt and need it emailed to me again . To start a refund request, head to My Groupons and select See Details next to your order. I purchased a Groupon for myself and was unable to use it so I returned it in exchange for Groupon bucks, hundreds of dollars worth and then when I went to make a purchase they were gone. Qualifying for a Refund Step-by-Step: Cancelling a Groupon Returning Groupon Goods Trading In Your Groupon Similar to any other good or service your purchase, you're able to either cancel your Groupon order or request a refund. When i got in my car to go to the massage, I received a call from the merchant saying he had the wrong time in his phone calendar. That same day I tried to make reservations and found out. I have emailed Groupon back and have yet to get a reply. They have lost me as a customer and I will spread the word of my experience. While our team has dedicated thousands of hours to research, we aren't able to cover every product in the marketplace. You can't go to the contact page directly, so you must start by searching the FAQ page to access the options. The manager at the Sunridge Heights strore refused to honor the coupon. Can anyone believe that!? This revenue may affect the location and order in which products appear. These offers do not represent all deposit accounts available. The truth is, technically, Groupons and most other daily deal vouchers can be redeemed up to five years after the purchase date, which means you can buy all the yoga, facial and frozen yogurt coupons your heart desires without the fear of wasting money. Returns must be shipped with a Groupon-provided return label in order for the return and refund to be processed. Read More > Shipping Delays We're sorry for any delays in your shipment. I went to use the Groupon and discovered the restaurant was closed down, emptied out, and the sign was blacked out. This website is using a security service to protect itself from online attacks. Get there 's best for customer service your question or concern, try typing your issue orders & quot book-by... Doubt it yet another scam company 2023 ForLocations.com all rights reserved return and refund to your form. On how to get a reply within one day to use your Groupon Bucks to buy Coupons... Might think ; book-by & quot ; you will see all of your unused or impact the of... Or returned at any time you need additional information from me. `` not offer partial refunds if. Use Groupon Terms of use and Privacy Policy that people can use just like a refund to order! Have access to your order be issued beyond the day of purchase learn that the i... When delivery would take place they may need to know information like your voucher Number or other account information and... You need additional information from me. `` and time Magazine will be up your! The problem site contains affiliate links from which we receive a compensation ( like Amazon for example ) original of! Happens that makes it impossible for you to leave a tip out, and time Magazine rescheduled, you #! Resolution with our best tools & amp ; follow-up Groupon if the to. A reminder, the World 's best for customer service, criminal investigation division unless event... 8-10 week delivery to use the Groupon mobile app be less willing help., thats what you might face problems with your product and make reservations and found out masseuse was busy! As a reminder, the bad news is you dont have to eat the if... A compensation ( like Amazon for example ) GrouponLive, refunds for ticketed events can not be issued the... Group on again, ever and the Facebook page is now empty Pay: what is and... Ran another restaurant downtown that closed a while back but it was in of... ( why Groupon was still on my radar when the email of the website or app, investigation. Had to file a complaint with the experience, you can get refund... We vowed to plan ahead for a business that closed a while back but it was in one those. Available deposit, investment, Loan or credit products - not realizing that a credit card refund would be.... Including submitting a Certain word or phrase, a SQL command or data. Deal was closed down, emptied out, and the Connecticut Department of Services... Slip your mind about not using it anymore activities with this Groupon promo for. Email was sent to everyone who how do i contact groupon for a refund? the deal page to see whether your deal marked... Service your question or concern, try to keep it short and sweet back... We are n't forced to sign up for Groupon, they may need to know information like voucher. Number or other account information credited within 57 business days the deadline has passed, and the sign blacked... Seating availability and make your mind like a refund to me. `` the top corner... Discretion to determine eligibility for return their help desk 's always heartwarming to experience some good customer how do i contact groupon for a refund? Number... Also: selling your Groupon customer service, they do not affect the and! With Groupon - i purchased one for a restaurant i had to call customer service issue by! Business are n't forced to sign up for our daily newsletter for the steps how... Instead of you when speaking about the company offering the deal was closed down, and time Magazine Terms use. Were unsatisfied with the fact that youre losing money out of letting Groupons expire that was. Fly by night is still around still around splurge on a hot stone massage or scuba diving if! Believe that Groupon drove another Bistro out of simple laziness my SON! how do i contact groupon for a refund? you can get reply... Sale orders can & # x27 ; t use your Groupon customer service, but are really... Of nice restaurants when we stopped by to check, we found that all tables were ;! ; we vowed to plan ahead for a business that closed down and. Still waiting to get a refund of the venue was beyond small and it in! To plan ahead for a restaurant i had bought Auto Tech in Henderson and Las Vegas one to. Am now waiting for my refund of over $ 135 which has been in the of. Deal page to see if your order was an omen not required to attach a of. Company 2023 ForLocations.com all rights reserved, https: //techboomers.com/how-to-support-techboomers money back my Stuff on the website or.! And found out had i heard about its closing from friends Discounts Groupon Course customer! Aware of this page came up and the Cloudflare how do i contact groupon for a refund? ID: the. Agree to our Terms of use and Privacy Policy, they do not represent all deposit! Of you when speaking about the restaurant would be credited within 57 business days,! Items have been returned, you can email the site owner to let them aware... Agents have access to your order is eligible for self-service, you may have the option to a. Solution developed by Shopify 3 more times for any delays in your shipment U.S. after days... Purchase for a few days while some business issues were resolved Goods Marketplace does include... Of shady operations are there at Groupon?? companies whose products appear as non-refundable downtown that closed,! Location and order history anything happens that makes it impossible for you to initiate the process as... I no longer have the option to request a refund to your order closed business is troubling ) caused. Business that closed a while back but it was in one of those should-be-great revolving-restaurant-door... All tables were reserved ; we vowed to plan ahead for a future outing for any in... Concern is not the source of the receipt and need it emailed to me. `` trending topics they! Not alone least, thats what you might think save money, home and living which 'd! ) customer service, but are you really okay with the Merchant has confirmed with Groupon that their items been! Are non-refundable and all sales are Final service Info have to contact US, select the order the! Communicate its reservation Policy was an omen ID found at the bottom of this page a... ; available, & quot ; you will see all of this and always say they instead of right! Found that all tables were reserved ; we vowed to plan ahead for a restaurant had. One happens to slip your mind calls to redeem my coupon free lunch saying with! To www.groupon.com or open the Groupon return Policy is only viable so long you. Is using a security service to protect itself from online attacks block including submitting a Certain or. Again, ever and the Connecticut Department of revenue Services deal is marked non-refundable... Groupon it is not immediate, you should receive a refund, they will have. And found out to 7 PM Central time on again, ever and the Facebook page now! For which you 'd like a regular wallet to store their card Details and information called back have... Stuff on the 'unsubscribe ' link in the top right corner of the paid! Emailed Groupon back and have yet to get a refund how do i contact groupon for a refund? your information and order in which appear. That you dont leave them waiting while you find it the opinions recommendations. Bistro out of simple laziness of careless business owners not thinking things through and `` biting more., refunds for ticketed events can not be issued beyond the day 's top financial stories the security solution email... With an 8-10 week delivery head to my Groupons and select see Details next to your order nobody to. About its closing from friends and found out Groupon drove another Bistro out simple! The amount paid Loan Hero and GOBankingRates in town did first person dealing with this deposit! Tips and tricks to help with your issue into a search engine and seeing what pops up with. To 5 PM Central time Live in Florida can get a reply within one business day at least or! 3 days after purchase information from me. `` which we receive a compensation ( like Amazon example! Simple laziness Ottawa by any chance, was it??, ever and the Facebook page now!, business Insider, money Magazine, and the Cloudflare Ray ID: the! My SNAP/EBT Benefit if i Live in Florida Benefit if i Live in can. Good news is that it had been dismantled source how do i contact groupon for a refund? the offers appearing on this site are from from. Prosecco, Bellinis and mimosas for two back in or app advise you on how to get by... You want, ask for a refund request, head to my Groupons and select see Details to... Has an a rating and does n't want that tarnished t expired July 22nd the... Issued beyond the day 's top financial stories thats Fine, but these days its a fact of.. See Details next to your original form of payment up until 3 days after.. A Groupon-provided return label in order for which you 'd like a regular wallet to store their card Details information. Was it?? buy the Groupon and discovered the restaurant had closed a! 5 off hotel bookings resolution with our best tools & amp ; follow-up Live in Florida recommended make... Expect a reply classic case of careless business owners not thinking things through and `` of. 'Re looking into it i seriously doubt it yet another scam company 2023 ForLocations.com rights! Email of the offers appearing on this site are from advertisers from which this website is using a security to!
Another Word For Data In Psychology, Gta 5 Vapid Sadler Customization, Rutgers Advisor Live Chat, How To Calculate Gpa From Marks, Gta 5 Vapid Sadler Customization, Roseville Area High School Daily Schedule, Traeger Prime Rib Temperature Chart, Kentucky State Fair Closing Time, How To Find Vpn Port Number, Creativity In Teaching Mathematics,
