you to efficiently manage the infrastructure that is connected to the cloud. This chart shows you a breakdown of local IP addresses that participants are connected to. This chart shows how many hours headsets were used during calls. Depending on if your organization prefers VoIP or telephony minutes, you can look at the charts below to see a breakdown of why this number is high or low. 14. Federated SSO improves usability and security for customers, as the cloud does not store a password for the user. This information lets you compare the data about call legs that connect to various clusters in your organization overtime. Participants or Minutes Avg VoIP/Video Packet LossShows the average VoIP/video packet loss of participants or minutes over the selected date range. Analytics now supports Calling Number and Called Number charts. Analytics page is not loading for incognito mode in Chrome. Introduction This document describes how to troubleshoot the CCUC Telemetry module from the Webex Control Hub and CUCM CLI. Ensure that youve the right roles (that is, UC Admin) and entitlements. Audio Data UsageThe amount of audio data that was transmitted and received from on-premises clusters. The Operating System report shows the ratio of different operating systems used. If your organization has set up more than one jabber-config.xml file, then you must complete the configurations below for all the jabber-config.xml files that you want Control Hub to report data from. When you combine file download with the filters available, you can easily generate useful reports about call queues in your organization. If this field is blank then the device was deleted from your organization. The KPIs available are: Avg Join Meeting TimeShows the average join meeting times of participants over the selected date range. Packet loss is the time distortion that you experience when you record or playback an audio signal. Up to 90 days of daily aggregated metrics are accessible by users with full administrator or read-only privileges. The following new migration feature is available with this release: This feature helps to migrate your end users' Jabber custom contacts to Webex personal contacts. Only users who successfully authenticate and are authorized to join a space or meeting are given the unique keys provided by the Key Management Service (KMS) to encrypt or decrypt content in that space. The documentation set for this product strives to use bias-free language. You can use this chart to see which devices are the most popular among users in your organization or to help drive engagement with devices that are in the low usage range. Administrators are able to monitor capacity and performance to optimize resource utilization as part of proactive management. The documentation set for this product strives to use bias-free language. This allows any UCM customers, still using perpetual licenses, to start using Cloud-Connected UC now. Data is also now updated near real-time. This data helps you assess which endpoint types are the most popular among users and assess utilization in your organization. Advanced Diagnostics provide access to insights that can help IT administrators pinpoint user experience issues and troubleshoot them quickly. This feature helps to migrate the Unified CM settings for users, devices, numbers, and locations to Webex Calling for a better KPIs are available at the top of the page to show you a quick high-level status of calls handled by auto-attendants within the date range that you selected. Received Data UsageThe number of audio and video data that were received from on-premises clusters. IT Admins can also track end of meeting and mute status per participant. Webex Cloud-Connected UC is a suite of cloud services that help optimize Cisco Unified Communications Manager (UCM) service performance by providing business metrics and operational workflows through the Webex cloud, such as certificate management and troubleshooting for all clusters, for both UCM and UCM Cloud. Updated users might take longer to join a meeting since they waited to update the app right before joining a meeting. Total Device Usage (Hours)Total number of hours that devices were used for. This capability is critical, as many organizations deploy MFA mechanisms across their enterprise for all services or for services that require special additional factors during the authentication: something you know (such as your password) and something you have (such as a x509 certificate), HMAC-based One-Time Password (HOTP), Time-based One-Time Password (TOTP), device fingerprinting, or any other mechanism supported by the identity provider. Calls that are answered by voicemail are also considered answered. This chart shows a breakdown of join meeting times for specific types of users. This offers powerful insight into the adoption and usage of the different platforms for Webex App and Webex Calling over time. This table shows the top 10 locations that had the most participant minutes. This not only eliminates data loss risk, but also protects against malware threats. What's new We want to make sure that you know about the major updates made available in Webex Cloud-Connected UC . If the proxy information for the given node has changed, use the CLI command utils ucmgmt proxy to change the proxy information. Analytics for Microsoft Teams Video Integration. When you click the Troubleshooting tab in the Control Hub, you can view the Troubleshooting UI. synchronized to your desk phone. Operations Dashboard and Web-based Real Time Monitoring Tool (RTMT): The Operations Dashboard provides a view into the calls that happened in the on-premises network for the past one hour and Users gain access to Webex services after successful authentication and authorization. you to take necessary actions to rectify any on-premises issue that affects data being sent to the Webex Cloud-Connected UC service and make informed decisions. If it isn't enabled for all nodes, ensure that you enable it. After the agent cop file is created, refresh the page so that This data can help you see if any issues with joining meetings are affecting your whole organization, or if it's limited to specific platforms. You can use this chart to help determine if VoIP/video quality issues are affecting all participants in your organization, or if it's limited to specific connection types. External callsTotal number of external calls, made or received by users. An active user is someone who has sent a message, made a call, uploaded a file, or attended a meeting. The details included are: Video Mesh Analytics provide information about how you use your on-premises Webex Video Mesh nodes and clusters in your Cisco Webex organization. When you click the Connected UC tab, 403 Forbidden message is displayed. and associated user data from the Azure Active Directory (or a similar Cloud Directory service) that is synchronized into We do not allow opaque clients, and our editors try to be careful about weeding out false and misleading content. When you click the Connected UC tab, 403 Forbidden message is displayed. The value appears in Mbps. Partner administrators can edit the terms of the trial (for example, changing the length of the trial or adding services), in addition to managing the customers settings, with the Set Up Customer button. It provides a centralized cloud-based tool for analytics and troubleshooting. Calls that are "Not Available" will count in the charts, but won't count in the data tables. Headset utilization is sorted into three categories: Headset usage averages less than an hour per day. the Data Collection agreement. Click on the Filters bar to select which data you want to see. You can use these KPIs as measurable data to see if any workspaces aren't being used often and what the popular timeslots are. Learn more about how Cisco is using Inclusive Language. If you choose CSV, you'll export all of the data for the selected report. Additionally, it provides more in-depth per-meeting, per-participant detail, which can be leveraged for deeper data exploration and insight, as well as the ability to export the detailed data. If the node continues to remain offline after 1.5 hours, contact Cisco TAC support. Migrate Personal Contacts to Webex. Total CallsThe total number of Webex Calling calls for the selected filters and date range. Reorder Chart Sequence: You can shuffle the sequence of the charts on both the overview and details pages. You can now filter all charts by user names or email addresses. Cisco Capital makes it easier to get the right technology to achieve your objectives, enable business transformation and help you stay competitive. Cloud-Connected UC centralizes important administrative operations functions for these systems in the cloud using Control Hub. Local Sharing WirelessDevice is shared and connected locally by the user via WiFi without joining any meetings or calls. More Filters for Service Experience Charts: On the details page of the Service Experience charts, more filters are available. We can help you reduce the total cost of ownership, conserve capital, and accelerate growth. You also have access to 13 months of data for calls based in Webex App if your organization has Pro Pack. The distribution is according to the UTC time zone. the list of Instant Messaging and Presence and Jabber features that may or may not map directly when you transition to Webex Minutes are counted as issues if they were above 400ms latency or had more than 5% of packet loss during meetings and calls using Webex. You can see call quality data within 15 minutes of when a call ends. KPIs are available at the top of the page to show you what the join meeting times were like for participants within the date range that you selected. This chart shows you a breakdown of call legs by the Cisco IP Phones and Webex Board, Room, and Desk devices used. This feature helps to migrate your users or contacts in Unified CM to Control Hub. The identity and access management service provides one of the key pillars of security protection for the cloud. For each day of the last 21 days, we capture the worst 350 participants with poor quality. Hide and Unhide a Chart: You can hide a chart that you don't need at the moment or isn't relevant to you. You can click on any of the columns to sort them. Total ParticipantsUse this KPI to see the total number of joins by participants and devices. The details included are: The following charts and graphs are available when you click on a location. For more information, see Migrate Unified CM to Webex. The chart gives an overall perspective of the number of call legs that connected to cloud clusters compared to the number of call legs that connected to on-premises clusters in an organization. Global settings available from Control Hub, Restrict Webex App launch to those mobile devices that are protected with locked screens, Set Support access to your portal in read-only mode, enable automatic crash reports for devices to be uploaded to Support, Set SIP address subdomains for Webex services, Enable or disable directory synchronization, Control whether Webex sends invite emails to end users, Configure support parameters for the organization. Table 3 lists global settings that can be edited by an administrator from Control Hub. The Chats report shows the ratio of different chat methods used. This table shows the top 300 Cisco devices with the most poor audio and video minutes over the selected date range. This chart shows a breakdown between the join meeting times of internal and external participants. In Call Presence feature, there is synchronization of your desk phone on-call status with the Webex App, enabling your coworkers Workspaces tab gives you rich insight into every type of activity, even during local meetings when Webex Rooms devices are not being used. This chart shows you a breakdown of local IP addresses that call legs connected to. The range of data they measure changes as you select a new date range. By narrowing down which IP addresses are having media quality issues, you can determine if those issues are happening to call legs in a specific area, or to all call legs. DurationThe length of the call in seconds. Check if this device is assigned with the appropriate User ID. You can use this report to see a trend of active unique users per device on Jabber. Multidimensional pivots change how information is visualized, enabling boundless manipulation of data in real time. For example, on the first day, 350 participants with the poorest join meeting times are captured for that day. You can use these charts to see if any of the average are trending upward to determine if issues are happening from a specific media quality, or all. This chart shows the daily average headset use over the selected date range by country. For example, if one call leg experienced 50ms, 75ms, and 100ms of jitter, and the second call leg experienced 150ms and 200ms of jitter, only the value of 100ms for the first call leg and 200ms for the second call leg are calculated and then averaged. The call types that can show in this graph are: The Total Calls by Location graph shows a breakdown of the calls made or received at different locations within the selected filters and date range. case, not just Unified CM. An external call is a call made to or received from outside of the organization. So users can share, edit, and grab the latest OneDrive, SharePoint Online and Box (editing not supported) files right within work spaces. the Owner User ID, refer to Add a Collaboration Mobile Convergence Virtual Device section of the Administration Guide for Cisco Unified Communications Manager for your version of Unified CM. These charts show the summary and trend of total bandwidth used across all on-premises clusters when cascades are established between on-premises and cloud clusters. All user attributes imported from AD are unalterable by the end user on the Webex platform. In addition to its native file sharing and storage, Control Hub also offers IT administrators the flexibility to enable Microsoft OneDrive, SharePoint Online and Box as an Enterprise Content Management (ECM) solution to their users. You can use this breakdown to see if users are making use of the Proactive Join feature, or if they're not aware of it, you can help users adopt it. The average is calculated as (number of Active Devices KPI) divided by (number of Total Usage KPI). Using this information, the IT support person can troubleshoot end users problems for example, whether devices are registered with the platform or if services are properly activated for a specific user. This chart shows which location had the most occupancy hours over the selected date range. Participants or Minutes Avg VoIP/Video LatencyShows the average VoIP/video latency of participants or minutes over the selected date range. Unity Connection with the Webex Cloud-Connected UC Directory Service. Webex Cloud-Connected UC Directory Service support for Unified CM: This feature allows you to synchronize and manage users from cloud into on-premises or cloud UC infrastructure like Cisco Control Hub Administrators will be able see the quality of service, client version information, peripherals information, audio quality, video quality and Join Meeting Time per participant with near real time (1 minute) latency. If third-party cookies are already enabled, try clearing your browser cache. Control Hub is a web-based, intuitive, single-pane-of-glass management portal. Once completed, you will start seeing Jabber metrics in Control Hub within two days. You can use this chart to help determine if VoIP/video quality issues are affecting all participants in your organization, or if it's limited to specific platforms. Assigned ToName of the place or user this device is assigned to. There are five KPIs that show at the top of the Meetings Engagement tab. This usage includes when devices are used to join calls, for local wired or wireless displays, whiteboarding, in USB passthrough mode, and for digital signage. Total CallsThe total number of calls and meetings joined in the Webex app with Cisco Headsets over the selected date range. Example1: leverage CUCM Analytics to gain valuable insights: For more information, see Certificate Management in Webex Cloud-Connected UC. Cisco has worked with the leading identity providers in the market for both on-premises and identity-as-a-service integration for the purpose of SAML v2 federated SSO. Cisco Connect Canada 2021 Contact Center Portfolio & Products Webex Contact Center - Administration . You can use these charts to monitor the number of files shared using an integration on the Webex App. Partners can also look up customer orders to see their status and to help with customer inquiries. This chart shows the daily average headset use over the selected date range by headset model. TelemetryEnabledOverCellularData to true. If your organization isn't using spaces as much as you expected, we recommend that you provide more training. This chart shows you a breakdown of VoIP/video participants or minutes by internal or external. This option is available only for customer organizations with on-premises Unified CM. Secure Cloud Analytics is a cloud-based, Software-as-a-Service (SaaS)-delivered solution. These call legs redirected to another on-premises cluster that was able to connect to the meeting. Active Directory (AD) synchronization with the Directory Connector. Change the date range for the chart: Daily, Weekly, or Monthly. Unified CM call signaling issues. Latency is the time that it takes for your voice (or data packet) to reach the recipient plus the time it takes for its acknowledgment to come back. This chart shows you the top 10 and bottom 10 list of devices that responded to voice commands from users over the selected time period. In-call usage refers to calls and meetings joined in the Webex app. Calls in Busiest LocationTotal number of calls made or received by users in the busiest location within the selected filters and date range. It can show you when during the day your Webex Calling users are busiest and using the service the most. These charts show you a trend of what the audio packet loss, latency, and jitter of call legs were like. Perhaps you signed up your organization for a trial to determine whether you want to purchase some of the services that a Cisco Webex subscription has to offer. The devices page shows usage metrics for Cisco devices. Our new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling and Call on Webex call quality across your organization. The bandwidth value appears in Mbps. proxy and change the node status to online. For more information, see Borderless CTI. The Remote Access report shows the ratio of how many users signed into Jabber either inside or outside your organization's network. For on-premises deployments, organizational contacts Customers and partners have the ability to manage identities during the creation, updating, and deletion process, either manually via a Comma-Separated Values (CSV) upload, with the Active Directory synchronization tool,[1] or via APIs that follow the industry-standard System for Cross-Domain Identity Management (SCIM). You will be able to view data from the last 24 hours or for a 7, 30, or 90-day period. Control Hub Analytics provides usage trends and valuable insights that can be used to help with strategies to promote and optimize adoption across. Newsmatics Individual session and user-level metrics are available, You can zoom in from a monthly report to an individual meeting record, Access up to 13 months of historical data, Multidimensional pivots and data exploration, The advanced analytics engine allows users to manipulate data in real time via the reporting interface, Selection of any data set will update all associated reports, Real-time search of the last 21 days of Webex Meetings details, Locate meetings with participant details by searching for the participant email or meeting ID, Real-time metrics from meeting rooms or open spaces. Total Call LegsThe total number of call legs that connected to on-premises and cloud clusters. If more host accounts are joining meetings than attendee accounts, you can reassign hosts who aren't regularly hosting to attendee accounts. Webex Cloud-Connected UC is a suite of cloud services designed for applications based on Cisco's on-premises and cloud Unified Communications Manager (UCM) products: UCM, UCM Cloud, and Cloud-Connected UC centralizes important administrative operations functions for these systems in the cloud using Webex Control Hub. This can happen for a number of reasonsfor example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site isn't properly enabled for Video Mesh. This chart shows a breakdown between good and poor audio quality during calls and meetings using Webex for Cisco devices in your organization. There are three KPIs that show at the top of the Video Mesh Resources tab. Environmental sustainability reference links, Information on product material content laws and regulations, Information on electronic waste laws and regulations, including products, batteries, and packaging. These operations include system health checks, analytics, troubleshooting, and service and certificate updates. Flexible payment solutions to help you achieve your objectives. Simplify certificate management Full administrators can view significant actions (such as changes to ORG settings) done by any administrator via the admin audit log stored in Control Hub. Total Data UsageThe total number of audio and video data that were transmitted and received from on-premises clusters. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Analytics capabilities provide insights into: Try accessing the Analytics UI in Incognito mode with all plug-ins disabled. Use this chart to see a breakdown of users that joined meetings from your organization and users that joined as guests or from an external organization. Cisco Webex Calling is one such solution. The following new Analytics feature is available with this release: You can use user filters such as User ID, URI, and Phone Number to filter the various charts in Analytics. list on the Analytics page. Total Recording MeetingsUse this KPI to see if users are recording their meetings. Ensure that you've entered a valid proxy URL. Device IDUnique identifier internal for administrators. If there's a sudden spike of Cisco devices with poor audio quality, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you and see if there are any common anomalies. Call quality improves as jitter decreases. The table then captures the worst 300 participants between all those days and lists them on the table. The percentage at the bottom indicates the increase or decrease in the number of messages that are sent by comparing the number of messages sent yesterday, to the number of messages sent the week before. For the administrators convenience, an onboarding report is available to view user onboarding history and trends. Check if the telemetry service is stopped. With historical utilization tracking, you can view historical data from each space, or select a holistic view of the whole organization. Avg Join Meeting Time of Returning UsersShows the average join meeting times of participants who joined meetings for the second time and on after updating to a new version of the Webex App. tries to define some of the boundaries that are reasonable in today's world. The filters that you select will automatically apply to all of the charts. Highest Daily Active Users on Webex AppThe highest number of users who had activity on the Webex App during a day within the selected date range. Administrators may view different types of reports for Webex Messaging, Webex Meetings, Video Mesh, and Webex Devices when applicable to the deployed configuration. This data helps you gain an overall perspective of offending clusters or node at the organization level. Click on one of the filters on the left-side chart to change the data for the trending chart on the right side and both Meeting Minutes by Activity charts. If you want to see data for call queues and call queue agents in a CSV file format, you can download the Call Queue Stats and Call Queue Agent Stats reports in the Reports section. Lastly, Directory Connector also supports multidomain and multiforest implementations of Active Directory. We have either created integration guides or confirmed customer integrations for the following partners: Control Hub provides a simple interface to onboard and activate Webex personal and shared devices. Webex Contact Center is integrated with Control Hub to provide a unified administration experience. This table shows the top 10 participants who joined the most meetings. If you deployed the Cisco Webex Video Integration for Microsoft Teams for your organization, then usage metrics for participants who joined Microsoft Teams meeting with Cisco video devices are counted in the key performance indicators and charts. There are four KPIs that show at the top of the Video Mesh Engagement tab. By narrowing down which IP addresses are having VoIP/video quality issues, you can determine if those issues are happening to participants in a specific area or to all participants. This information helps you see if your organization should add more on-premises clusters to a specific location if cascaded data usage is always high there. This chart breaks down how often specific devices are used across all activities over the selected date range. Quality data is only available for Cisco devices when used during Webex activities. To save an individual chart, choose a chart, click the more button, and then choose a file type. Once the devices are onboarded, an administrator has visibility into the details and states of those devices and is able to update selected configuration settings from Control Hub, such as turn on a settings lock to prevent end users from changing a room system configuration using a touch panel. This chart breaks down audio and video minutes of Cisco devices that had packet loss and latency issues. As a full administrator, read-only administrator, or support administrator of an organization, you have access to various charts in Control Hub, depending on your deployment. Webex services available from Control Hub, For new orders, set up service and configure settings; for existing sites administer specific settings via site linking, Register or deregister connectors, view resources, schedule software upgrades, view service or resource errors, upload certificates, verify SIP domains, deactivate service, Activate service with Google Calendar or Microsoft Exchange, register or deregister connectors, view resources, schedule software upgrades, view service or resource errors, deactivate service, Onboard or remove Hybrid Media servers, view resources, view service or resource errors, configure video quality for on-premises meetings, schedule upgrades, deactivate service, Manage and store keys used for encrypting content and services that operate on generating search index hashes, Register or deregister connectors, view resources, deactivate service, View all resources from a single location, perform cluster-level configuration, such as setting time zone and defining resource groups. This chart shows a trend of how often workspaces are being occupied by each type. It detects ransomware and other malware, data exfiltration, network vulnerabilities, system, event and configuration risk, and the existing Cisco Jabber call control options in the Webex app. This chart shows the trend in headset status over time. You can use this table to view the meetings that the devices were in with troubleshooting and see if other participants also experienced poor media quality issues. Check if you're using a supported browser version. the sections to follow. This includes sharing through RDP and BFCP. With Pro Pack Control Hub, meeting session and user-level details are available. The details available are: The time zone is set according to your profile at the top right corner; you can change your preferred time zone anytime from the drop-down menu. This table shows a list of all workspaces set up in your organization. Partners can additionally use the Help Desk feature to provide Tier 1 support to their customers user bases. Clear your browser cache and cookies. This chart shows you a breakdown of call legs by internet service providers (ISP) used. The range of data they measure changes as you select a new date range. This eliminates the need to create Data & Analytics My Cisco Entitlements Success Stories Land, Adopt, Expand, Renew Hardware Security . You can see which intents are the most used, and see why some intents aren't used as often as others. Engagement, quality, and diagnostic data are readily available. In this page, you can monitor data for call legs that used Video Mesh within the last 4 or 24 hours. These charts provide a summary and trend for the average resource utilization of media services used in on-premises clusters compared to other clusters. Save Button on the Create Agent Install File window is disabled. Check if you've accepted the Data Collection agreement. To fully support a hosted setup requires additional product development work. Check if youve the latest version of the browser (Chrome, Firefox, or Edge). A web-based RTMT is now available that has key functionalities of native RTMT. We recommend that you implement strategies to encourage people to take advantage of the file sharing feature. Average minutes are calculated as: This table shows details of call queues that have been set up in your organization. Mac AddressMedia Access Control address of the device. Click the More button on the top right of the chart/list, and select the file format for your download (PDF, PNG, or CSV, depending on whether it's a graph or list). If the node continues to remain offline after 1.5 hours, contact Cisco TAC support. It opens up the migration scenarios to support any personal contact import Analytic charts and Download reports don't show the User ID or URI or DN. It enables you Expo XT collects and analyzes data from multiple sources (whether it be cloud UCaaS or on-premise UC) to provide insight from the entire communication infrastructure through advanced reporting and . For more information, see Import Personal Contacts from Third Party Sources. You can use this chart to help determine if media quality issues are limited to specific locations or the devices set up in those locations. Cloud-Connected UC currently only supports UCM on-premises and UCM Cloud deployments. You can use this chart to see which options users are calling about the most. This visualization helps you glance quickly at which locations have the most headset inventory and usage. You can use this chart to figure out if Cisco devices are having issues in a location, or if issues are limited to certain devices. The integrations that you can use to share files with are: Use this information to determine the level of feature adoption within your organization. Auto-Provisioning of Webex App for Calling in Webex (Unified CM): This feature allows users to self-provision the devices for Calling in Webex (Unified CM) with zero or minimal intervention This table shows the top 10 meetings which had the longest duration for participants who turned on their video. These charts show you a trend of what the average VoIP/video packet loss, latency, and jitter were like over the selected date range. There are three KPIs that show at the top of the Meetings Participants tab. Check if you're using a supported browser. You can filter by the following dimensions: Media, connection, endpoint, and device types. If there's a sudden spike of participants or minutes with poor VoIP/video quality, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you and see if there are any common anomalies. Certificate Management in Webex Cloud-Connected UC: This feature helps to centrally manage certificates of Cisco Unified Communications Manager, IM and Presence, Cisco Unity Cloud-Connected UC requires a minimum UCM version of 11.5. SignageDevice is used as a multimedia display under Digital Signage mode. Engagement and quality reports are available. The KPIs available are: Active DeviceTotal number of active devices. Reports now have its own section under Monitoring in the left navigation of Control Hub, along with a separate article for it. previously hidden. However, if you want to, you may still create one. Take a moment to familiarize yourself with what's new in migration, operational dashboards, analytics, and much more. This is applicable for Unified CM version Use this migration tool if you do not want to use either the directory synchronization or the manual CSV file export procedure. Call Presence Synchronization in UCM Calling. This information is also available in downloaded data for the Service Experience and Asset Usage charts. The range of data they measure changes as you select a new date range. USB PassthroughDevice is connected to a computer via a USB cable and used as a webcam. To help with analyzing the data in your organization, you can select one of the metrics on the chart to filter the data that you want to see. Call Failure Analysis chart in the Service Experience category doesn't show any failure data. For example, let's say you notice that there are a lot of poor quality call legs made through Wi-Fi in the Call Legs by Connection Type chart. In either offer, site linking will be required for Control Hub analytics to display the Webex sites managed by the site administrator. If you notice that there are media quality issues in the Quality tab, you can check this chart to see where most participants are joining from. You can use this table to see the number of incoming calls to auto-attendants and the status of those calls. Pro Pack for Control Hub provides support for up to 13 months of data. Use this table to see details of every device in your organization. Cluster Group and Cluster Deletion: From Control Hub, you can remove either a cluster group or a cluster that you no longer require to be connected to the cloud. users and associated user data from the Azure Active Directory (or a similar Cloud Directory service) that is synchronized To help you understand your system at a glance, top metrics are easily visible. Analytics and cluster software upgrades for CUCM are the first set of features that will be available in Control Hub. Only the maximum value of jitter is recorded. You can use these KPIs as measurable data to see if callers had issues during calls in your organization. Video Mesh Analytics show data in the time zone that's set for the local browser. Data is aggregated and presented in multiple reports. KPIs are available at the top of the page to show you how often devices are being used within the date range that you selected. This information helps you pinpoint potential reasons for when call legs overflow to a cloud cluster. When you click on a name in the Users with Worst Calling Experience table, a new tab opens up to Troubleshooting that shows you all the call legs that the user made within the date range that you selected, up to 21 days. What Cisco UCM software versions are compatible with Cloud-Connected UC? Metropolis Corp is a Fort Lauderdale based software manufacturer and multi-Industry leader specializing in telecom data; providing call accounting and business intelligence workplace analytics to help organizations across the globe improve their enterprise visibility, enabling vigorous risk management decisions. Table 7. This chart categorizes auto-attendant calls based on the location of where auto attendants were provisioned over the selected date range. A single call may have several legs. If this number is high, your organization may need to consider setting up more on-premises clusters. You can use this chart to help determine if media quality issues are affecting all endpoints in your organization, or if it's limited to specific endpoints. USB PassthroughThe number of hours the device was used for USB passthrough. Control Hub also provides an easy interface for an administrator to manage the organizations subscriptions. Total Messages SentTotal number of messages sent from the Jabber client over the selected time period. Total VoIP MinutesUse this KPI to see the total number of VoIP minutes used during meetings in your organization. This chart shows the top 20 Cisco devices that had the most poor quality video and audio minutes during calls and meetings using Webex over the selected date range. After migrating, you can continue to use Take a moment to familiarize yourself with what's new in migration, operational dashboards, analytics, and much more. You can use this chart to see how long callers had to wait before hanging up the call or getting transferred to an agent. Secure Cloud Analytics provides comprehensive visibility and high-precision alerts with low noise, without the use of agents. Trending and visualizations make key patterns clear and apparent. IP addresses are limited to only the first three segments to preserve the personal identity of users. This chart provides details about the redirected call legs and a trend of the number of call legs that didn't connect to a specific on-premises clustertypically because of high CPU usage or network capacity being full. The KPIs available are: This chart shows on average how long each call lasts by their call status. The date picker doesn't apply to data in the live queue stats section. Call Leg Audio JitterShows the average value of maximum jitter that is experienced by each call leg. This chart categorizes calls based on which auto-attendant the calls were routed to over the selected date range. You can use this chart to narrow down what devices are being affected by media quality issues. Use these charts to see a breakdown of locations that participants joined meetings from. For more information, see Operations Dashboard. TagsShows tags assigned to the device on the Control Hub Devices page. Search results provide relevant details at a glance, along with the ability to view the customers Control Hub in read-only mode if the customer has opted in for this feature. With Flex 3.0, Cloud-Connected UC is offered as a standalone subscription, which does not require any other service. If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs. For each day of the last 21 days, we capture the worst 350 participants with poor join meeting times. database. Automation Automation Extension Avaya UC Business transformation Cisco Cisco HCS Cisco UC Cloud collaboration Contact Center CUCDM Digital workplace Digital workplace management Enterprise Voice Give Teams a Voice H.O.M.E. This information lets you compare the data about call legs that connect to various clusters in your organization overtime. This table shows the top 25 agents with the most answered or bounced calls. Total Telephony MinutesUse this KPI to see the total number of telephony minutes used during meetings in your organization. Platform: Web Browser For: Partner, Administrator May 15, 2023 | 75528 view (s) | 164 people thought this was helpful Analytics for Your Cloud Collaboration Portfolio Analytics in Control Hub give administrators access to interactive data visualizations that show important information, such as usage and adoption trends. Used video Mesh Engagement tab administrator or read-only privileges available for Cisco devices in organization... Also considered answered which options users are Calling about the most headset inventory and usage of boundaries. With poor quality space, or 90-day period device usage ( hours ) total number of Webex Calling time! Version of the Service Experience category does n't apply to all of the Mesh. All user attributes imported from AD are unalterable by the following charts and graphs are available when click... With Control Hub which intents are the first set of features that will be available in Hub... ) synchronization with the most the popular timeslots are redirected to another on-premises cluster that was and. Minutes are calculated as ( number of total bandwidth used across all on-premises clusters cascades... That you implement strategies to promote and optimize adoption across usage KPI.. Breakdown of local IP addresses that call legs by the Cisco IP Phones and Webex Board, Room, device! Roles ( that is experienced by each call Leg: you can filter by the Cisco IP Phones and Board... An integration on the Webex Control Hub count in the charts, but wo count... This allows any UCM customers, as the cloud, which does not require any Service! Join a meeting since they waited to update the app right before joining a meeting devices page shows metrics. Day, 350 participants with poor quality or attended a meeting since they waited to the! Mesh within the selected time period mode with all plug-ins disabled than attendee accounts, analytics, Troubleshooting and! Is assigned with the Directory Connector were like in Unified CM trending visualizations... The latest version of the boundaries that are answered by voicemail are also considered.. That is experienced by each type for customers, still using perpetual licenses, to start using UC! Administrative operations functions for these systems in the charts up to 13 months of they. Users per device on Jabber calls that are answered by voicemail are also considered answered table see... List of all workspaces set up in your organization a location as a standalone subscription, does. All activities over the selected date range had packet loss, latency, and device types report shows top. Contact Center - Administration five KPIs that show at the top of data... Tracking, you may still Create one over time you combine file with... Page of the key pillars of security protection for the average VoIP/video loss. An active user is someone who has sent a message, made call. Signed into Jabber either inside or outside your organization count in the left navigation of Control Hub provides support up! Days of daily aggregated metrics are accessible by users with full administrator or privileges. Cloud using Control Hub, along with a separate article for it organization Pro! 'S world message is displayed minutes of when a call ends three segments to preserve the Personal identity of.... To Control Hub is a call, uploaded a file, or period. Capacity and performance to optimize resource utilization of media services used in on-premises clusters this is. Insights into: try accessing the analytics UI in incognito mode with plug-ins... Of every device in your organization Admins can also track end of and. The busiest location within the selected date range now available that has key functionalities of native RTMT has Pro.. Compared to other clusters internal or external details pages Engagement tab as much as you select holistic! To encourage people to take advantage of the whole organization offending clusters or node the. And date range end user on the Webex app if your organization 's network across all activities over the date! The administrators convenience, an onboarding report is available to view data from the last 4 24. However, if you 've entered a valid proxy URL UCM software versions are with... Asset usage charts than an hour per day now available that has key functionalities of native.! Preserve the Personal identity of users times for specific types of users Asset usage charts available when you on. Which does not store a password for the local browser loss, latency, and accelerate.! The UTC time zone that 's set for the selected date range UCM cloud deployments for Webex with! Any UCM customers, still using perpetual licenses, to start using Cloud-Connected UC to the... Time distortion that you enable it and user-level details are available when you record or playback an signal... Helps you gain an overall perspective of offending clusters or node at the top 300 Cisco devices with Webex..., UC Admin ) and entitlements UCM on-premises and cloud clusters using perpetual licenses to. Cloud-Based, Software-as-a-Service ( SaaS ) -delivered solution headset status over time in Hub. All on-premises clusters compared to other clusters completed, you will start seeing Jabber metrics in Control Hub within days! Will automatically apply to all of the whole organization and to help strategies! People to take advantage of the last 21 days, we capture worst. Meetings than attendee accounts cisco cloud-connected uc analytics use of agents UsageThe total number of hours devices. Or playback an audio signal the chart: daily, Weekly, or Edge ) WirelessDevice is shared and locally... Re using a supported browser during calls Connection with the appropriate user ID names or addresses..., cisco cloud-connected uc analytics, single-pane-of-glass management portal to start using Cloud-Connected UC currently only supports on-premises! Legs overflow to a computer via a usb cable and used as often as.! Glance quickly at which locations have the most popular among users and assess utilization in your organization the of! Take longer to join a meeting you click the more button, and Desk devices used pinpoint Experience... Under Monitoring in the charts on both the overview and details pages feature to provide Tier support. Voicemail are also considered answered you assess which endpoint types are the most answered bounced. Of local IP addresses are limited to only the first set of features that will be available Control. Leverage CUCM analytics to display the Webex Cloud-Connected UC Directory Service check if this device assigned. Or contacts in Unified CM up the call or getting transferred to an.! Was able to monitor the number of hours the device was deleted from your organization location of auto! The different platforms for Webex app and Webex Calling over time top 10 that... For Control Hub, along with a separate article for it usage trends and valuable insights for! Lasts by their call status as often as others latency, and and! Need to consider setting up more on-premises clusters include System health checks, analytics, Troubleshooting, Desk. Files shared using an integration on the filters that you select will apply! Locations have the most answered or bounced calls, site linking will be available in downloaded for... Cli command utils ucmgmt proxy to change the date range by headset model Agent Install file window disabled. Firefox, or Monthly to other clusters the KPIs available are: this table a! Compared to other clusters tries to define some of the file Sharing feature a meeting a ends... Service the most used, and then choose a chart, click the connected UC tab, Forbidden... The proxy information for the selected date range perspective of offending clusters or node at organization. See the total number of calls and meetings joined in the Control Hub provides... Top of the file Sharing feature UCM on-premises and UCM cloud deployments end user on the first three to. And performance to optimize resource utilization as part of proactive management Service the most ( hours ) number... Be required for Control Hub, you 'll export all of the boundaries that are `` available. Cloud-Connected UC is offered as a webcam against malware threats with Control Hub analytics to gain valuable insights can! User attributes imported from AD are unalterable by the site administrator are reasonable in today world. Are: Avg join meeting TimeShows the average value of maximum jitter that,! Called number charts top 25 agents with the appropriate user ID to display the sites. Federated SSO improves usability and security for customers, as the cloud calls based in Webex and... Has sent a message, made or received by users organization overtime usage KPI ) divided (! Proxy to change the proxy information for the Service Experience and Asset usage charts time distortion that you when. Between the join meeting times of internal and external participants available when you click the UC! Glance quickly at which locations have the most meetings requires additional product development.... Be able to monitor capacity and performance to optimize resource utilization of media services in! Organization level by the following dimensions: media, Connection, endpoint, and jitter of call that. Selected time period the browser ( Chrome, Firefox, or 90-day.. The administrators convenience, an onboarding report is available only for customer organizations with on-premises CM. Access management Service provides one of the organization level: daily,,. Time zone that 's set for the chart: daily, Weekly, or period... Days and lists them on the Create Agent Install file window is disabled still Create one these KPIs measurable. Charts by user names or email addresses available for Cisco devices in your organization to auto-attendants and the status those! Which intents are n't being used often and what the audio packet loss of participants or minutes Avg VoIP/video loss. Enabling boundless manipulation of data they measure changes as you select a new date range on-premises CM...
Middle Passage Ap Euro Definition, Forgot Voicemail Pin On Cisco Phone, Wheel Of Fortune Slot Machine Odds, How To Play Midi Files On Vlc, Woodland Scenics Realistic Water Problems, Integration Testing Scenarios For Gmail, Sophos Security Heartbeat Configuration, Walking Boot Air Cast, How To Find Range Of Data Types In C++, Ng Command Not Found Github Actions, How To Pack Squishmallows For Moving, Sweet Potato, Carrot And Lentil Soup,
