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We recommend that you copy this information from Control Hub and paste it into a local text file or document so you can Name the route group, then select the trunk(s) to add from the drop-down menu. Cisco Multiplatform Phones (MPP)All models except 7811, 7832, and 8832. 11-digit +E.164 number starting with +1408555. Patterns for E.164 numbers start with a leading To submit a service request, visit Cisco Support. Phone numberAppears only after choosing the location. Perform one of the following ways to assign the virtual line. Valid wildcard A Trunk is a connection between Webex Calling and the premises, which stops on the premises with a local gateway or other Virtual lines from different Webex Calling locations can be assigned to devices and Webex App in different locations. Route groups can include configured trunks from multiple locations. For example: Italic font is used to indicate the following: To introduce a new term. appears in the contact directory (if Directory Search toggle is enabled) and caller-ID. You can add a trunk from the drop-down menu, edit the priority level of an existing trunk within the table, and/or delete firewall updates MUST be done on the enterprise network components: Refer to the Webex Calling port reference Guide to understand the required ports that would need access on the premise side & cloud side. Cisco offers the most flexible cloud transition strategy, with market leading services delivered globally by our network of certified partners. To view additional details, click Manage next to Trunks. To apply template from Group section, see: Configure settings template. Click Retrieve Username and Reset Password to generate a new set of authentication credentials to use on the trunk. If the issue persists contact the Cisco Webex Calling is a complete enterprise-grade cloud calling and team collaboration solution offered through a flexible subscription model. First name and Last nameUsed as the line name. The certificate These calls are routed to the agents. Calls routed through trunks at the location from an unknown extension are handled as premises calls. The SBC integration with Cisco Webex Calling as third-party Local Gateway (LGW) is only supported with Certificate-based trunk. When the Dual Identity Support setting is enabled: When the Dual Identity Support setting is disabled: Scenario 2A Webex Calling user is set to use the user phone number as the external calling number. Each route group must include at least one trunk with a maximum of 10 trunks per route group. From the customer view in https://admin.webex.com, go to Services > Calling > Call Routing. Access all the midcall features, such as, call transfer and call forward for the additional line similar to the primary line. The agents are configured with the number and extension for an enterprise and apply to all users, regardless of location. When Dual Identity Support setting is enabled. all calls through the Webex App use "Call on Webex" option. Webex combines calling, meetings, messaging, and team collaboration capabilities into one easy-to-use solution that empowers teams of all sizes to get work done. behavior configuration is needed. Cloud PSTN (Cisco PSTN or Cloud Connected PSTN) can only be used to provide PSTN access for Webex The prerequisites to configure a virtual line are: You must be either a full administrator or user and device administrator. PSTN, the call is a local call from the voice platform for the agent's region. International Cloud Connect for Webex Calling. See Configure Local Gateway on Cisco IOS XE for Webex Calling to understand the various trunking models and requirements for devices and configuration. This is referring to configured to route calls to a trunk that terminates on a local gateway at the site. This is not allowed even if there exists a trunk with the same FQDN and a port combination. For more information, see: Direct Routing for Microsoft Phone System with Cisco Unified Border Element sites. You can also change the order of lines by simply moving the rows up and down. Welcome callers with a virtual receptionist and personalized voice mailboxes. ), TLS connection from Local Gateway to Webex Calling failed due to expired certificates in the chain, Verify and ensure that the Local Gateway certificate is not signed by the expired certificate chain, TLS connection and SIP options from Local Gateway to Webex Calling have failed, Verify and ensure that the CUBE is configured to send OPTIONS requests, SIP options response from the Local Gateway indicates a Server error or Service Unavailable, Verify and ensure that the Local Gateway is not in Maintenance mode or call routing is not disabled, TLS Connection to Local Gateway failed as Local gateway's certificate has been revoked, Verify and ensure that the Local Gateway certificate is not revoked, TLS Connection from Local Gateway to Webex Calling failed as the gateway's certificate has been revoked, TLS Connection from Local Gateway to Webex Calling failed as the gateway's certificate has expired, TLS Connection from Local Gateway to Webex Calling failed due to a certificate error, Verify and ensure that the Local Gateway certificate is valid and meets requirements, TLS Connection to Local Gateway from Webex Calling failed due to a certificate error, erify and ensure that the Local Gateway certificate is valid and meets requirements. Compatible devicesVirtual line can be assigned only to the following devices: Cisco Multiplatform Phones (MPP)All models except 7811, 7832, and 8832. support team. To edit the existing data and to add new lines, click Virtual Lines from the drop-down list and click Download Data. Get inspiraton for setting up your workspaces across home, office, and anywhere. When users make call in Webex App, the Cisco Jabber app launches and is used to make the call. For more information, see Specify caller ID options for users and workspaces. Click the in the Actions column, click Delete Trunk. App, the Cisco Jabber app launches and is used to make the call. an existing trunk or route group. Only domains (right-hand side of SIP URI after @) are matched. plans and route groups). Under Device Management, click the Configure Lines. To view the list of Cisco Webex Contact Center documents, go to page https://www.cisco.com/c/en/us/support/customer-collaboration/webex-contact-center/series.html. The Local Gateway option for Webex Calling enables customers to connect to the PSTN through a premises-based Local Gateway Session Border Controller (SBC) for industry-leading geographic coverage in over 120 markets worldwide. Select the virtual line number and then click Save. Gateways. Select the Open Cisco Jabber from the Webex app check box to allow Unified CM users to make calls directly in Cisco Jabber or through Webex. This table lists changes made to this guide after the initial release. Call signaling to PSTN gateway (SIP TLS . The agent must be on the For a successful match and call rejection . and appropriate firewall configuration should be done so that the IPV4 and port combination is addressable from a cloud service. Tandem functionality to route calls between premises PBXs. You can enable the Calls to On-Premises Extensions setting in Control Hub. Cisco and/or its affiliates. If the gateway's address is an FQDN, then a port must be configured. PSTN options are available: Cisco PSTNChoose this option if youd like a bundled solution that allows you to order new PSTN numbers and port existing numbers to Our partners work with you to integrate, build, buy, renew, and consult on the solutions, software, and services you need. For more information about CUBE, see the Cisco Unified Border Element Configuration Guide in https://www.cisco.com/c/en/us/support/unified-communications/unified-border-element/products-installation-and-configuration-guides-list.html. A trunk configured from your organizations Control Hub with london.lgw.cisco.com as the SRV MUST containlondon.lgw.cisco.com The location is in a country where Cisco Calling Plan is supported. Cloud Connect for Webex Calling provides connectivity in over 65 countries through our Certified Calling Providers. From here, you can configure the settings for the line in the same way as you configure the settings for a user. Assign a virtual line from the Devices section. Enable calling behavior settings at the organization level, Enable calling behavior settings at the group level, Override calling behavior organization settings at the user level, Override calling behavior group level settings at the user level, Edit service licenses for individual users, UC Manager Profiles in Cisco Webex Control Hub, Configure and manage your Webex Calling users. waiting and many more, without requiring additional license. For example: A trunk with FQDN london.lgw.cisco.com:5062 can only be created if there exists no other trunk with a host address london.lgw.cisco.com. Select Certificate-based from the Trunk Type drop-down list. Secure, manageable call control helps to leverage your existing IT investments. By default, Choose from our partner carrier offers and connectivity options or keep your current provider. Check the box next to Enable routing unknown extensions to the Premises as internal calls to enable this setting. Depending upon the users calling license, the calling behavior options can be set up. Add a certificate-based trunk to a location, Cisco Preferred Architecture for Webex Calling, Configure calls to on-premises extensions, Configure call routing between Webex Calling and premises, Prepare Your Environment for Webex Calling, Implement CUBE High Availability as Local Gateway, Configure Local Gateway on Cisco IOS XE for Webex Calling. While adding a certificate-based trunk, you must enter a Fully Qualified Domain Name (FQDN). The calling numbers (coming from the PSTN trunks) are matched against the locally configured E164 patterns that is defined on Control Hub. Administrator and end users can't configure the settings for the virtual line in the Webex Settings user portal or Calling User Portal. However, after this call arrives in India, it must stay as a VoIP call. You can configure the settings at organization The Calls to On-Premises Extensions setting is enabled per location. If a call is routed to India through VoIP, the call must stay on VoIP. a template and assign to the user-group. In-depth visibility of call routing decisions. These lines are used to place and receive calls like the primary line. Window font, such as Courier, is used for the following: Text as it appears in code or information that the system displays. Cisco cloud calling is more secure, scalable, and ready to serve your future business needs than your existing on-premises PBX. For more information, see: Announcements for the Webex Calling Devices. line number. All trunks must be assigned to a location within Control Hub. In Control Hub you can configure call routing settings between Webex Calling and premises. 8-digit enterprise dial plan: 8 + 3-digit site code + 4-digit extension. Their calls are routed to the contact center and based on time-of-day configuration, To remove a dial pattern, click the icon next to the dial pattern you would like to remove. Specify the webex servers using the sip-server command. 61% Market share Read Gartner UCaaS report The Webex Control Hub has a simple interface for IT and a self-care portal so users can handle basic settings and preferences. All Rights Reserved. Video conferencing, webcasting, and online learning are made simpler with Webex. For Users without Paid Calling Services from Cisco: Select Open third-party app from Webex check box to allow all the users to make calls through a third-party app, even if they haven't enabled calling in Webex. Webex Contact Center supports these SIP headers: In some cases, the customer enterprise owns and operates the CUBE and the PBX, which eliminates the need for a SIP header. to any region. between Webex Calling and your PBX. OfflineUnsuccessful registration of Local Gateway to Webex Calling. With Dual Identity disabled, PAI and From are identical and are set . Premises-based PSTN (Local Gateway)Choose this option if you want to keep your current PSTN provider. to what the From header was set to with Dual Identiity enabled. Cisco Unified Communications Manager Cloud, Aragon names Cisco a collaboration leader. Example: A skill group is a collection of agents who share similar skills. Go to Services > Calling > Client Settings. The audio options available with Cisco Webex products promote efficient discussions among participants by providing a fully integrated experience. Virtual line can't be associated to a workspace device as a hoteling guest. Hosts joining through the desktop will be able to control up to 3 cameras simultaneously, and hosts joining through . If you've changed or deleted the assigned virtual line, you must Apply Changes (select device > Actions > Apply Changes) for To manually add a new dial pattern, click Add dial patterns. 7-digit Enterprise dial plan: 8 + 2-digit site code + 4-digit extension. PBXs at large sites, key switches at branches. With Dual Identity disabled, PAI and From are identical and are set to what the From When enabled, calls made by users at the location to an unknown extension (between 2-6 digits) are routed to the selected A trunk is a connection between Webex Calling and the premises, terminated on the premises with a supported session border controller acting as a Local Gateway. The documentation set for this product strives to use bias-free language. Continuous, collaborative teamwork takes place all in one place. Select the route group you want to delete. See the Cisco Webex Contact Center Getting Started Guide. You configure this setting at the organization level, and you can also override your organization's default setting for specific users with different calling needs. Example: