Opening up Everything, FW rule, allowed the connection to work. See. The access point connects to the IP address 1.2.3.4 on port 2712. I had two (2) devices, my wife's phone and my desktop attempt connect to an outside user and it didn't work. We recommend SATC users migrate to Sophos Central Server Protection. Ensure at least half the nodes in your gateway cluster are active. Central service, which manages all services. For product retirement details, see our retirement calendar. Using the log viewer Using the raw log files through SSH Dedicated port failure Defective interface or cable 1U XGS series firewalls unable to establish HA when using FleXi Port as dedicated HA link "HA could not be enabled" Was this page helpful? If this doesn't happen, the user can't access apps. One of the ports I mentioned is the STUN port but again that is for illustration purposes only. Could not associate packet to any connection. Add the other apps to ZTNA as described in Add resources. An example today my Daughter through Facebook Messenger sent my wife and I a Video Chat request, we could accept the chat but then after a moment it would drop the connection. Check whether Sophos TAP adapter configuration failed. Thank you for your feedback. This check is repeated up to six times. Check S3 Upload Status in the header to see if data is being uploaded from the Sophos VA. From PC 192.168.254.xx to Camera 192.168.72.xx. Why do I need to post of screenshot of my FW rules, I can find a port that is blocked and adding that to a rule is simple enough. Finally please post a screenshot of your expanded firewall rules to assist the forum with debugging. Changes to the allowed user group can take up to an hour to take effect. During its first boot the virtual machine (VM) checks for an internet connection by pinging sophos.com and waiting five seconds for a reply. Thin client users can't sign in For example: nslookup . If there is, Sophos Firewall has a port mismatch and treats the traffic as unauthenticated. Check a firewall rule is in place to allow Kerberos and NTLM traffic for the affected clients under Rules and policies > Firewall rules. Check Authentication Server Settings in Sophos Firewall. When you open Sophos Endpoint on a device managed by Sophos Central, the Status page shows "Zero Trust Network Access: Not configured". Apr 17, 2023 How to investigate and resolve common authentication issues. The self-signed certificate that comes installed on Sophos Firewall doesn't come from a trusted certificate authority and doesn't cover the hostname or FQDN that you've configured. You said the phones didn't work as expected so I asked some question s about your phones. I found that with the logging on Ports 3478, 5222 & 40002 with my Wife's phone it worked, but there was no additional logging for my desktop and now it worked. Table of contents. In this scenario, shut down one of the devices and repair the link (assuming its not the interface itself). Make sure that ESXi has the latest firmware version. If it's an AD FQDN, it must match the AD computername FQDN SPN that was created automatically. The following topics show issues, possible causes, and information on what to do next. A time mismatch leads to connectivity issues. This indicates that there's a connection problem. Check that you have network connectivity to the identity provider: User sees an upstream request error when they try to access an agentless app. If the dedicated port or cable fails, both devices become standalone primary devices and send gratuitous ARP requests (GARPs) to the network switch to take ownership of the virtual MAC address (VMAC). I get about filters in the log, but I may not have been clear. I am finding it much more difficult to troubleshoot connections that don't work. I simply used my issue this morning to highlight a problem I am having to solve access issues, no mention of FB access or VoIP issues. Ensure the time on the gateway is synchronized with the time in Kubernetes. Follow the steps below to check that your systems are configured correctly and correct any issues you find. To verify if a defective interface or cable is causing a failover, review the port status using the dmesg command from the CLI advanced shell, as shown in the image below. Start the device, itll detect the primary and take on the role of the auxiliary. Check that the application is accessible from the network that the ZTNA gateway is on. Use port 443 unless otherwise stated. There can be many reasons that users are unable to authenticate. 4 - Rebooting the Mac. Check if any proxy or security software is installed on the server that might change the source port. Dynamic URLs (For example: https://ztna-proxy.cloudstation.eu-west-1.prod.hydra.sophos.com) are generated based on the region where the users account is located. See the Okta instructions in Set up an identity provider. If the internal FQDN or IP address is shown, make sure it resolves to the app. If the status of the data collector in Sophos Central is Connected, but data isn't reaching the Data Lake, check the status of the Dragonfly service in the console. The browser displays a pop-up asking for credentials or directs users to the captive portal. The user could previously access an app but can't do so anymore. See Register the ZTNA app. Make sure you don't have a CNAME record for any app that's accessed via a ZTNA agent. It also needs DHCP if the management network is configured for it. If authentication fails, follow the steps below to troubleshoot the issue. If I manually stop the services: Sophos File Scanner, Health, MCS Agent, MCS Client, Network Threat Protection and then EndTask the . For many customers, the domain name used in DNS and Active Directory is the same, which means that the DNS FQDN and the Active directory computer name are the same. Sophos Home requires 4 steps in order to run on macOS 11 and newer. This command lists the IP addresses of your terminal servers. So if you like to have the same principles like UTM, put it to 24 h and deactivate the logging. After you install the ZTNA agent, if you use nslookup to do a DNS lookup, it sometimes fails. If you need to install a new certificate that covers the hostname of Sophos Firewall, you can do this under the Certificates menu. My VA doesn't boot when I first start it up. Ian I appreciate your time to post, but this does not help me diagnose issues that DON'T show anything in the logs. Follow the instructions for "No internet connection", then restart the VM. When Task Manager is launched it shows 97% of RAM is used up and a majority of that is by the Sophos SSPService. Make sure all the URLs mentioned in the ZTNA requirements are allowed: Allowed websites. Click on your AD server and then click Test connection. Ensure you clear all the previously created stacks that are in a failed state before creating a new stack. When you encounter errors in the Sophos services diagnostics, wait for 5-10 minutes then rerun the diagnostics. This is as designed. pease sears the XH forums for threads on allowing facebook to work through the XG. Click to install ZTNA. From my understanding a FW rule is simply giving permission to go from one network to the other using the open ports. If that fails, recreate the gateway VM. This is only one example of how confusing it is to troubleshoot connectivity issues. Alternatively, to manually add the FQDN to a browser, follow the steps below. Troubleshoot common Kerberos and NTLM issues. Make sure the HA interface link is connected to both devices. Go to Administration > Admin settings > Hostname. If you don't see the terminal server in the previous step, add it using the following command: system auth thin-client add citrix-ip IPADDRESS. Please copy it manually. See Retirement calendar for Sophos SG UTM, Sophos Firewall, Sophos Wireless, Sophos RED, and other network products. Under Admin console and end-user interaction > Certificate, select the certificate to use from the drop-down menu. If Azure AD is the IdP, you specified the Redirect URI when you registered the ZTNA app. Check the certificates are valid in heartbeat.xml. Was this useful? If you use a private DNS Server, check that it's running and resolves to the app's external FQDN. For example, myfirewall.mycompany.com. Mar 2, 2023 If you have issues connecting to your remote network, click the events tab, find the timestamp from when you attempted a connection, and find the relevant error. Migrate computers View migrated computers in Sophos Central Migrate the Sophos Enterprise Console management server View a computer readiness report View the logs Troubleshooting Jan 5, 2023 Was this page helpful? Thus my questions still remains, there were NO ports showing as blocked in the Log, they only showed up once I opened up my FW. See the troubleshooting topic for the authentication method you use. It may take up to 10 minutes for the service to start after the gateway starts. Check again later. TROUBLESHOOTING Post-installation (or upgrade) issues on Big Sur, Monterey or Ventura. The user can access an app but links there to other apps don't work. When the user tries to access an app that's been set up for agentless access, they see a 404 Not Found error. If the connection fails, you must resolve the AD connectivity issues. 2 - Choose the desired computer and click on the PROTECTION tab. If you're using DHCP, does anything in your customer network environment prevent the VM from getting an IP address from the DHCP server? You can apply a filter to the log component to match on HA. "Complained about messenger", this is not accurate, I used it as an example ONLY to illustrate my point about how my XG doesn't log blocked points, but when I log and allow all traffic new ports appear. Follow the steps below if the service doesn't start after 10 minutes. Check that the user is in an assigned user group for the app. If you have configured Sophos Firewall as an explicit proxy, make sure the hostname has been used in the browser settings. I am trying to find a why to properly diagnose blocking issues. Home Sophos Endpoint Security and Control: Basic Troubleshooting KB-000034653 Oct 13, 2020 0 people found this article helpful Important Sophos is retiring this product on 20 July 2023. Whatever you use must match an SPN. Alternately, it can be a self-signed certificate from an internal certificate authority that the endpoint computers have been configured to trust. Check whether your gateway can connect to these URLs. You can also do this on a third-party firewall. You've removed the user from an allowed user group for an app but they can still access it. If the Dragonfly service is in Pending state, and your VM is in an Enhanced vMotion Compatibility (EVC) cluster, check that the EVC mode is Skylake or later. Check that your terminal server is configured to send SATC events to Sophos Firewall. This issue is normally caused when the hostname of Sophos Firewall is changed. Gateway hosted on ESXi doesn't show an "Approve" button in Sophos Central after deployment. This was never an issue on my UTM, and yes I get there is a difference in detections between UTM and XG. When attempting to authenticate via Active Directory SSO using Kerberos with the HTTP proxy in transparent mode, the Kerberos authentication fails. The WAPs are they Sophos or another company? When you configure HA (active-passive) on the primary device, the error message "HA could not be enabled" is displayed when the HA link isn't connected or the auxiliary firewall isn't reachable. Verify the network interface configuration. In the following topics, you can see error messages, possible causes for the errors, and information on what to do next. Verify the settings on the gateway platform. Check that you specified the correct redirect URI in the identity provider (IdP) settings. In your DNS management settings, do as follows: Check that you have a CNAME record for the app that points to the gateway's FQDN. Please visit the Product Documentation Feedback The firewall shows the HA logs under the System module. Alternatively, if it's a web app, tell the user to go into Incognito or Private mode in their browser and then try again. See Register the ZTNA app. The DNS server must not have a CNAME record for the app. firstly does your PC know what to do with that network, try a tracert and see what the result is? Thank you for your feedback. An engineer will access integration log files and resolve the issue. You may require Network Administration rights. 1997 - 2023 Sophos Ltd. All rights reserved. Make sure that the time is set correctly (GMT 0) on ESXi. See Set up directory service. Something this simple shouldn't be this hard. Follow the troubleshooting steps on the documentation page Couldn't register Sophos Firewall for RED services to fix the RED service registration error. Go to Authentication > Services and make sure the Active Directory server is selected under Firewall Authentication Methods. The requesting site, in this case, Sophos Firewall, must be using a hostname or FQDN for redirection that matches the service principal name (SPN) of the firewall on the Active Directory (AD) server. Check your DNS server configuration and make sure ntp.ubuntu.com can be resolved. Use the following command to check the nasm service is running: If the proxy name doesn't match between the client and Sophos Firewall, make sure the host record in AD for Sophos Firewall matches the hostname configured under: If the KVNO doesn't match, the user must sign out and back in to their account, or you must rejoin Sophos Firewall to the domain. Your browser doesnt support copying the link to the clipboard. - Advanced Users. To access log files through SSH, do as follows: The below table describes the four relevant log files for HA. Check that Sophos Firewall can access the internet. If your DNS and Active Directory use different domain names (such as mycompany.com and mycompany.local), and you want to use the DNS name in redirection, you must manually create the SPN on your AD domain controller. Some common issues for authentication failure are: Configuration errors, domain join failures, and in the case of Kerberos the key version number (KVNO) not matching between endpoints and Sophos Firewall. Users can only see apps that they are authorized to access. Replace IPADDRESS with the IP addresses of the server. The user tries to access the ZTNA user portal and is shown the identity provider's sign-in screen. Ensure that your imported user groups are security-enabled. Invalid Traffic is not per default activated in UTM, it is in XG. Mar 2, 2023 You can troubleshoot issues that don't appear on the events page. To do this, go to the CloudFormation Resources list in the AWS Management Console. Plugin Overview. It is recommended to allow logging for all rules. If you're redirecting using a bare hostname, the browser will see that the requester is local and automatically trust it to perform SSO. If you need further assistance, contact Sophos Support. Verify that the firewall settings are updated to make sure that the dynamic URL displayed gets resolved. See. Help us improve this page by, Sophos Authentication for Thin Client (SATC), Retirement calendar for Sophos SG UTM, Sophos Firewall, Sophos Wireless, Sophos RED, and other network products, Set up SATC on a Windows server through the registry, Install a subordinate certificate authority (CA) for HTTPS inspection. SPAN isn't working Sophos Central isn't receiving integration data 1 - Enabling System Extensions. On the Resources & Access page, find the app and click it to edit its details. Always use the following permalink when referencing this page. Go to Zero Trust Network Access > Resources & Access. Enter a Hostname. If the same error occurs after following both steps, contact Sophos support. Resolution Do any of the following: Make sure your firewall rule is configured to log firewall traffic. AWS restricts the cluster name to 64 characters. See Sophos Endpoint: Disable Tamper Protection for more information. Check the DNS settings. You must have Administrator rights. ZTNA diagnostics This section describes the reasons a gateway may fail the diagnostic tests and the steps you can take to fix the issue. I get that there is no connection, but I have told my FW that I am okay with the WAP sending the packet to the Controller, thus DON'T TOUCH IT! Check for packet drops, errors, and collisions on the interface using ifconfig or show network interfaces commands. When you add an AWS gateway, the 'Launch stack' link to AWS doesn't work. The WAPs are from a different company and have nothing to do with the XG itself and I did research and find that the message can be ignored but it is clogging up my log. Users of terminal servers such as Citrix must use a thin client to sign in. Check whether ZTNA is shown with "red" health status in the Sophos Endpoint UI. Therefore, if you configure the Sophos Firewall. Select a certificate that browsers will automatically trust. For example: firewalls, VLANs, proxies. If Azure AD is the IdP, you specified the Redirect URI when you registered the ZTNA app. To troubleshoot authentication, you will typically need access to both Sophos Firewall and the authentication server as well as a client device that is failing authentication. It will remain unchanged in future help versions. So either the site requesting them must be a bare hostname (without the domain, for example, myfirewall), or the browser must trust the requesting site. When you open the Edit gateway page, you don't see the certificates you uploaded when you added the gateway. To do the troubleshooting steps in this article, the following must be ensured: Tamper Protection must be turned off for the section Clear local update cache and force an update. The automatically created SPN matches the Admin settings > Hostname field. You can't view the current certificates there. Check that the gateway FQDN can be resolved. Check that your directory service (Azure AD or Active Directory) has user groups and that they're synchronized in Sophos Central. If you use nslookup to do a DNS lookup, it now uses the ZTNA TAP adapter by default. https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/cli/index.html. Verify that the ISO file downloaded from Sophos Central is attached. This lets ZTNA give the user access when they click on the links. With the rule off it goes to the gateway address and the requests just time out. Check that the application is still running. Alternatively, you can set a fixed port as the dedicated HA port. This can be the configured FQDN, a different FQDN (such as the AD computername), or a bare hostname. If ntp.ubuntu.com is unreachable, ZTNA services won't start. You have asked for help with your WAPS, so please make u your mind what you actually want help with. If your firewall is using website filtering, can the virtual machine access these domains? Terminal server users are unable to authenticate. Ian, there is nothing wrong with access to Facebook itself, that is not the problem and I never said that was the issue, you are diluting topic. When you open Sophos Endpoint on a device managed by Sophos Central, the Status page shows "Zero Trust Network Access: Error". With the rule on goes to the gateway and then the Camera. Sophos Firewall requires membership for participation - click to join. 1 - Log in to your Sophos Home Dashboard. Please visit https://docs.sophos.com/support/kil/index.html. Make sure that the CD-ROM is attached. In the Edit Resource dialog, do as follows: You've added a user to an allowed user group for an app but the user sees a 403 Access Denied error. That confused me, what does a FW rule have to do with routing? Installing the ZTNA agent changes the default TAP adapter. Overview Also, ensure that the timezone is UTC. Measure security policy compliance: Enforces all related security policies for all approved devices, regardless of location. Lookups of apps that aren't behind the ZTNA gateway will fail. Ensure that the name of the gateway cluster has 64 or fewer characters. Disabling Tamper Protection when the Sophos Home user interface is not available. Feb 3, 2023 How to troubleshoot HA issues. The Sophos NDR VA doesn't support running in EVC clusters in Sandy Bridge mode. In your site settings, select "Allow" for pop-up windows. Client devices fail authentication when Kerberos and NTLM are configured. 80 (HTTP) 123 (NTP) Access point registration After being powered on, the access point starts and takes 45 seconds to complete. Check that the user's device can contact the ZTNA gateway. If a manual IP was set up in Sophos Central, are the settings correct for the network that was assigned to MGMT during VM setup? To troubleshoot authentication, you will typically need access to both Sophos Firewall and the authentication server as well as a client device that is failing authentication. After they sign in, they're not returned to the user portal. You can use the log viewer to view HA logs. Allow up to an hour for the gateway to become available. Check that ports 3400 and 3410 are not filtered by the firewall or ISP. Browsers will only automatically send login credentials (single sign-on) if they're sure that the site requesting them is local. Check the certificates are valid in heartbeat.xml. When you add a resource to ZTNA, there are no user groups that you can allow to access it. 3 - Turn all the blue sliders to the gray position by clicking on . You must use a fully qualified domain name (FQDN) that matches your company domain. Your browser doesnt support copying the link to the clipboard. Inn my Home Lab I hand migrated from UTM to XG and was extremely pleased with the speed increase I got on my connection, unfortunately everything has not be peachy. The XG is probably not blocking the ports but your software is failing a security check eg you have decrypt HTTPS enabled. The second device continues to have its interface speed set to auto negotiation and HA is not established. If the user's been added recently, ask them to try again later. If the gateway platform is VMware ESXi, ensure the CD-ROM is attached to the VM instance when you start it. Make sure the endpoint computer can resolve the Sophos Firewall by the method you select. Go to Resources & Access and click an app to edit its settings. Check whether the ZTNA agent is installed on the device. The example log file entries below show the status change you see when the dedicated link goes down. When the Sophos Firewall joins the AD Domain, it's given an AD computername, and two SPN entries are automatically created. The user sees the sign-in screen and is authenticated but isn't redirected to the app they tried to access. Here is another really simple example of what is happening: So why then when I didn't have the FW rule in place, the FW log didn't display anything relating to me trying to access the Camera. The access point connects to the DHCP server and gets an IP address. Help us improve this page by. (See Installation and Setup below for more . Users in an Azure AD user group that previously had access to an app can no longer access it. No internet connection. Please copy it manually. As a result, the browser falls back to using NTLM or the captive portal for authentication. The most effective endpoint management solution must include the ability to: Control access: Ensure that only authenticated, approved devices can connect to the enterprise network. If you're redirecting using an FQDN, configure your browser to trust the FQDN of Sophos Firewall using AD Group Policy. Users won't be able to access the app. Users only see agentless apps. While a Sophos update should not revert any changes made when performing product analysis, the update process can be disabled by performing the following steps: Open an Administrative Command Prompt Change directories to the following: C:\Program Files\Sophos\AutoUpdate Plugin Overview; Installation & Setup; Deployment Configuration; Troubleshooting & Logging; Help & Support . If the same error is encountered, restart the gateway. If a third-party log collector integration has been added, you can see that too. See the troubleshooting topic for the authentication method you use. When we try to access the PCs via Datto RMM WebRemote or Splashtop the connection is unsuccessful. It will remain unchanged in future help versions. Home Known Issues List for Sophos Products KB-000036055 17 oct 2022 7 people found this article helpful We have revamped our Known Issues List to make it more accessible. You can find the HA log files in the /log directory through the advanced shell. The certificate can be one that has been purchased from a public certificate authority and is automatically trusted by all clients. the easy bits first, you can ignore that error message because that is a connection that has been closed. The user sees a 403 Access Denied error when they try to access an agentless app. https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/index.html?contextId=authentication-troubleshooting. Verify that the gateway has succesfully registered and check connectivity to Sophos Central. sorry I am not diluting the subject, you complained about facebook messenger so I added some information that might help you. And now researching for this post I found that there are three (3) ports used that were NEVER blocked previously. 3 hours ago Updated Applies to: Sophos Home Premium and Trial This article covers how to get started with Sophos Home for Windows, Mac and Mobile devices, as well as how to configure it and perform installations on additional devices. Check your DNS server configuration and make sure sophos.jfrog.io can be resolved. What to do If your phones/endpoints aren't registering: Contact your VoIP provider to determine if your implementation uses one of the NAT-helper protocols discussed above. Go to Devices > Computers (or Servers). The default configuration is for the Sophos Firewall to redirect the proxy to a URL containing the IP. If a post solvesyourquestion please use the'Verify Answer' button. Note: Once a Kaseya administrator authorizes the application within the Kaseya VSA instance, each Kaseya administrator needs to provide Sophos API credentials in order to use the plugin with Sophos Central. If any of those steps are not completed, or do not trigger . Sign in to the Sophos Firewall command line interface. Again I appreciate you taking the time to read and reply to my posts, the crux is that I only need help with the XG and traffic blocking issues. With this rule active I turned on Logging and found that it worked without issue. If so, ensure that SIP Protocol Support is disabled, and firewall rules allowing outgoing traffic on all required ports are implemented. Changes to user groups can take up to an hour to take effect. To remove browser warnings about certificates, the certificate must cover the hostname or FQDN that traffic is redirected to. We're adding more data to the console to help troubleshoot an integration that isn't sending data to Sophos Central. If it isn't, power the VM off and reattach it. The following sections are covered: SSL VPN remote access users are not able to connect SSL VPN users are not able to transfer data Internet traffic is not going through the firewall If the service still doesn't start, contact Sophos Support for help. If you configure your gateway cluster in DHCP mode, ensure the IP addresses of your gateways haven't changed. By default the setting is "Block". Traffic is sent to the default gateway of the access point. Help us improve this page by, okta.idps.read (You only need this if you use AD Sync). If you suspect SPAN isn't working, go to System Stats. Always use the following permalink when referencing this page. The image below shows HA logs displayed in the log viewer. If there's no internet connection detected, you must power off the VM and resolve the issue. SophosAgent cannot be opened because of a problem. For Azure, you need these Microsoft Graph API permissions: Currently you also need an Azure AD API permission: Directory.ReadWrite.All (Application). If it can't, allow them. Configure a hostname on Sophos Firewall. Thank you for your feedback. Check that the port numbers specified for the app are correct. If you change the name of an Azure AD user group that's been given access to an app, the Assigned User Groups list in ZTNA isn't updated to reflect the change. Go to System services > Log settings and select all local reporting boxes for your firewall. If it isn't, you see a plus sign. Windows requires a digitally signed driver System Extension Blocked appears on new installations on macOS Catalina 10.15 Unknown exception (0x40000015) after installing/updating to Sophos Home 3.0.0 on Windows 7 Additional steps for Sophos Home installations on macOS 10.15 Catalina If you need to edit the gateway's network settings, create a new instance of the gateway on Sophos Central and download a new ISO file. When attempting to authenticate via Active Directory SSO using NTLM with the HTTP proxy in transparent mode, the NTLM authentication fails. Checking the log, my wife's phone needed the extra ports as I indicated. If you have used an IP address, the client allows only NTLM authentication. You can disable the logging of those errors if you find they are a problem. Make sure you see all expected IP addresses. When the first device updates and restarts, the interface speed for the FleXi Port isn't set to auto negotiation. If it's a DNS FQDN, it must match the DNS SPN that you created manually. The user can't see any apps in the ZTNA user portal. Select Allow All or Default Policy for your web policy security instead of None. With the WAPS with the internal rules that relate there is absolutely NO filtering, no decryption, I just want it to route from here to there do NOTHING else with the traffic. This is the first part of the FQDN that you configure in the, One SPN is created for the bare hostname, followed by the AD domain. Yes, the XG logging is very poor and makes debugging difficult. Thus I has two issues, how do I find where the FW is blocking stuff and how do I get my FW to just forward traffic without touching it? Invalid Traffic Logging has a 3 hours IDLE Timeout in XG, 24 h in UTM, if activated to log. Facebook Messenger video chat has always worked, today it didn't. Another "block" is my Wireless Access Points are on a separate VLAN to the controller and packets from the WAPs to the Controller are dropped even with a firewall rule with this logged: I don't care that my firewall cannot associate the packet, I just want it to send it through, DON'T touch it. If they don't, they can't access the app. If your gateway is behind Sophos Firewall, sign in to the firewall, go to Diagnostics > Packet Capture and turn packet capturing on, or set up web filtering, to see which requests fail. After you complete gateway setup in AWS, you don't see an Approve button on the Gateways page in Sophos Central. If it's a bare hostname, it must match the bare hostname SPN that was created automatically. Third Party Antivirus - Running two antivirus programs can reduce your security. To avoid this issue, add the correct adapter to your nslookup command. In my UTM days I could see it blocked either through the Firewall or the Web filter would have dropped packets, but in XG there is nothing. https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/index.html?contextId=HA-troubleshooting. If Okta is the IdP, you specified the Sign-in redirect URI when you created an app integration in Okta. New Sophos Support Phone Numbers in Effect July 1st, 2023. 2 - Allowing Notifications *. To get it to work I had to turn on my FW rule that allows everything out from the LAN to the WAN. The user should see a popup that prompts them to sign in when they try to access an app that needs the ZTNA agent. Overview This article provides a basic troubleshooting plan for the Sophos Central Endpoint, which can be used to troubleshoot the following: A conflict with another application, like loading or starting issues, error messages, and installation problems Performance issues Scanning issues This issue affects only 1U devices using a FleXi Port as the dedicated HA link. For more information, see, To use the configured FQDN of Sophos Firewall, go to, One SPN is created for the bare hostname. The dynamic URL is displayed in the gateway consoles error message. Before troubleshooting, ensure that the SSL VPN remote access is configured correctly by following Sophos Firewall: Configure SSL VPN remote access. Browsers will only automatically perform Kerberos login (single sign-on) if they're sure that the site requesting credentials is part of the Kerberos domain. Troubleshooting - Sophos NDR VA Console Troubleshooting Jan 31, 2023 This tells you how to fix common issues with the Sophos virtual appliance (VA).
Importance Of Code Of Ethics For Teachers Essay,
Firebase Change Password Javascript,
Cars 3: Driven To Win Cheats,
Android Connect To Remote Sql Server Database,
How Do Schools Make Money,
Composition Skills Examples,
Biker Road Name Generator,
Unity Interface Variables,
Is Flavored Instant Oatmeal Good For You,
