This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Baby Shark, Richie,Gaby,Mr Boy, Lis, Ivy, and Karla were amazing! We will definitely be coming back soon!! Thank you to Santana, Humberto, Ivan and Gloria for the exquisite service! Thank you. I just wish I could have taken my left overs home with me since the food at Frida's is much better than room service!More. They remembered us immediately and took time to get to know us! Please note that all Special Requests are subject to availability and additional charges may apply. The property reserves the right to pre-authorize credit cards before arrival. Please see our partners for more details. You guys rock! Victor and staff were absolutely fantastic! American Express, Completely ruined our honeymoon. Hard Rock Hotel Riviera Maya With the azure waves of the Caribbean Sea as your stage, you can kick it like a rock star at the All-Inclusive Hard Rock Hotel Riviera Maya. Review tags are currently only available for English language reviews. This kind of feedback encourages us to do our best to give you an unforgettable stay. He made his special lamb dish and it was the best thing I have had in the resort. Baby and Samurai were so great with us. The constant deceit from Hard Rock completely ruined our honeymoon. Be assured that all our band members will know about your comments. He was seriously the best!! We would like to change your perception of our service as it is our main goal to achieve your satisfaction with the epic service that sets us apart.I will have one of our specialists contacting you to further discuss this matter.Sincerely,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya, This is the version of our website addressed to speakers of English in the United States. Rooms at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive all have a double spa bath. !Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. Jos haluat muokata valintojasi, napsauta Hallitse tietosuoja-asetuksia. business travel features to the top of the filter menu so you can find them faster. Flat-screen TV This kind of feedback encourages us to do our best to give you an unforgettable stay. We called the front desk to report and ask for help and they just said they couldn't send anyone out to help at that time because it was raining and we should just put down towels. Hello davidjustin22, Wow! Baby and Samurai were so great with us. We were a party of 8 and we were able to try many of their specialties. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Iron, 45 m Kissing the tarmac. However, they never did. We had great dinner service at Fridas. The best Mexican food & service in the HardRock Riviera Maya. Thank you for your detailed review! Girls Just Wanna Weekend 4 | Jan. 9-13, 2023 - Girls Just Wanna Weekend Hard Rock Hotel Riviera Maya We're heading home to Hard Rock Riviera Maya this January! The seafood and fish is very fresh and there were also many choices for our vegan friends. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for having fallen short of your expectations. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Hostesss were sweet. Review tags are currently only available for English language reviews. The entertainment and service is great. Awesome food. We are happy to know you spent such an amazing time at our resort.Be sure we will notify all our rockers about your kind words. We are so proud of how far we made (seriously afraid of heights). Mesero 1: VictorMesero 2: WalterCapitan: ViridianaChef: RicardoHostess: CarolinaI went to dinner at Frida's my first night and it was absolutely incredible. I had a lot of fun playing the games and activities with the entertainment team. She wanted to get us fed and upgraded our wine immediately! more. Samurai, Bacon, Dani Boy, Lucy, Gaby, Lisa, Karla, Baby Shark, Mr. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. These two made the night everything it was supposed to be and more. Thank you for your detailed review. Hello adinas625, First, we would like to thank your visit to Hard Rock Hotel Riviera Maya. My wife comforted me as I took my last bite with tears in my eyes as I took what would likely be last bite until tomorrow. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. food and beverage were delicious, we got dinner at market, it had a good buffet. Hard Rock Hotel Riviera Maya - All Inclusive 8.2/10 Very Good See all 1,005 reviews Popular amenities On private beach Pool Hot Tub All inclusive Spa Pet friendly Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710 View in a map Explore the area Blu Riviera Maya 16 min walk Dolphin Discovery 8 min drive Kantenah Lagoon 10 min drive Heaven At The Hard Rock Hotel Riviera Maya: "Frida" Hard Rock Riviera Maya - See 8,802 traveler reviews, 7,737 candid photos, and great deals for Heaven At The Hard Rock Hotel Riviera Maya at Tripadvisor. Had an absolute blast and was kept laughing the whole night. Sorry for no pictures the food was so delicious and eaten before I thought about it. He was seriously the best!! We had fun each time! We are happy to know you spent such an amazing time at our resort.Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day!Its been a pleasure having you here and cannot wait for your next vacation at the Hard Rock Hotel Riviera Maya. Air conditioning Please inform Hard Rock Hotel Riviera Maya - Hacienda All Inclusive of your expected arrival time in advance. Metaphorically speaking they are prettu good. Balcony Best service I have had in my life!! Its been a pleasure having you with us and we look forwards to your next visit. The staff is nice, and so is the pool, but that's about all the good I can say. Highly recommend this place! 6.9 "Es el bufete !!! Please see our partners for more details. We are pleased to know we fulfilled our goal of giving you the Rock Star experience. Keep up the great service! Zen Asian From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served la carte. Attached bathroom This is a Proud Certified property where you can be extra sure of a welcoming stay. Both are reasonable. Carolina, Victor, Hector, Lubi were the best. I recommend! As someone afraid of heights I had no interest in doing this, but my daughter wanted to climb and I joined her. Balcony All content should be genuine and unique to the guest. Food was excellent definitely come visit. more. Thank you so much for taking some time to write about us. Attached bathroom We are so happy to know we met your high expectations, It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching with the epic service that makes us stand out. The Heaven website said the resort had made adjustments for COVID-19 and was open. Zen focuses on . Before our flight, we checked Heavens website for closures and talked with our travel agent. Thank you for your detailed review. I recommend! TravelPulse in Mexico: Spotlight on AIC Hotels' 2023. Hello jessmartinez0803,Thank you so much for your wonderful comments. Taxes and fees that are shown are estimates only. Balcony Breakfast at Fridas was excellent! And man, He was amazing. Hello, I came to the resort with my best friends & we had the best week ever! She wanted to get us fed and upgraded our wine immediately! It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching with the epic service that makes us stand out.Hope you choose us again as your traveling destination to keep on the good times and memories full of ROCK!! Menus Every dish created by chef Ricardo de la Vega is a masterpiece that reflects the rich culinary heritage of Mexico. Check for travel restrictions. In addition, our travel agent had no additional information from the resort on any closures. We were a party of 8 and we were able to try many of their specialties. Prices are the average nightly price provided by our partners and may not include all taxes and fees. All cribs and extra beds are subject to availability. This is a Preferred Partner property. Victor was our server. Nestled in a private beachside cove, the resort is your stagehand for exotic adventures, luxe poolside lounging and world-class dining, pampering, and shopping. 1 Frida Restaurant Review of Heaven At The Hard Rock Hotel Riviera Maya Reviewed December 31, 2020 via mobile Best breakfast at the hotel. These opinions do not necessarily represent the views of Booking.com. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. As someone afraid of heights I had no interest in doing this, but my daughter wanted to climb and I joined her. He made his special lamb dish and it was the best thing I have had in the resort. Excellent. I had my hair and nailDone and the stylist Alberto did a superb job. We will be back for certain! Approximate prices in EUR for a 1-night stay. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Im definitely hoping to come back soon!! Booking.com does not accept responsibility or liability for any reviews or responses. What a nice person!! Lock in the lowest price from these sites. When traveling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. She alone made us forget any frustrations we may have had because she went above and beyond every time. There was clearly a hole in the door and they never followed up with us. Heaven At The Hard Rock Hotel Riviera Maya. Tea/Coffee maker, 45 m Patio They were patient with our amateur and fumbling selves and so motivating. Our wedding day was absolutely perfect. It wasnt just the restaurant allowing kids either. Maria and Jose are top notch. Attached bathroom However, due to construction immediately outside, we were constantly bombarded by the sounds of jackhammers and diesel generators, making it impossible to relax in our room, much less on our balcony.When we talked to the concierge, they apologized and admitted that Heaven wasnt really opening up until December, and instead was being used as overflow for Hacienda due to recent Hurricane damage, despite what we were told earlier. Dear Mike F, I would like to thank you for sharing your opinion with us. We were sat down, drinks ordered and appetizers were already on the table. The restaurant was extremely clean and during Coronavirus Pandemic we felt safe! Everyone was extremely attentive and kept us laughing. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Breakfast at Fridas was excellent! Man. To add to our frustrations, we recently learned that the resort closed our complaint without doing anything about it and did not inform our travel agent who was handling the complaint. Super inviting and food was amazing. Surprisingly, we found that it was possible to continue to book rooms in Heaven on the resorts website throughout our stay.Our first room had multiple leaks from the ceiling and featured a rooftop tub that did not have functioning jets or a cover, rendering it filthy. She was FANTASTIC! It includes a pet memory foam bed and access to pet friendly areas where the leash is not required. Made the week great. The Hard Rock Hotel Riviera Maya is a luxury all-inclusive resort located in the northern edge of Puerto Aventuras. Iron, Private suite Ask I2844PHmikef about Heaven At The Hard Rock Hotel Riviera Maya, Ask TrailBlazer202760 about Heaven At The Hard Rock Hotel Riviera Maya, Ask R8303SJlaurab about Heaven At The Hard Rock Hotel Riviera Maya, We compared the lowest prices from 5 websites, Aventuras Club Lagoon and All Suites Resort. Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay. this hotel was completely safe for us. We had fun each time! The dress code applies to teens 16 and over. They were free to run around the Heaven property. Copyright 19962023 Booking.com. The best restaurant in the hard rock hotel hands down. I even asked for hot sauce on the side and it was sooo good just like my abuela's. Thank you for your detailed review! They were free to run around the Heaven property. My wife comforted me as I took my last bite with tears in my eyes as I took what would likely be last bite until tomorrow. The focus on getting us to their sales pitches was so intense and frustrating, I just stopped answering the phone when it rang. To edit a review youve already submitted, contact our Customer Service team. We haven't travelled to Mexico in a long time and we're looking forward to the warm weather and not having to prepare meals! This place was top notch today. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. FeltLikeParadise Super nice and very professional workers. Since our main goal is to achieve your satisfaction with the epic service that sets us apart. We can see that you and your family lived the Rock Star experience to the fullest. Air conditioning They brought us things we needed before we even asked for it! We are happy to know you spent such an amazing time at our resort.Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day!Its been a pleasure having you here and cannot wait for your next vacation at the Hard Rock Hotel Riviera Maya. Her attention to detail and customer service was phenomenal. kehittksemme ja parantaaksemme palveluitamme sek tuotteitamme. What pushed it over the top was the entertainment crew & how they always had fun activities. Brought all the food out on time plus recommended their best dishes. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Cuisine: Find your Zen at our Asiatic-themed hot spot. Air conditioning Victor was our server. We were recently married at Hard Rock Riviera Maya in April of 2021 and I cannot say enough good things about our stay and our wedding coordinator Ana Ruiz. Tietosuojakytnnstmme ja evstekytnnstmme voit lukea listietoa siit, miten kytmme henkiltietojasi. I send our regards hoping to see you soon and make you feel again like a Rockstar.Sincerely,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. Fernando and Luis were the best waiters that we had our whole trip , very attentive and professional. Definitely making reservations for another night during our stay. Read our, Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Hello 764kendras, Thank you so much for sharing your experience with us. The vacation has been awesome. Fernando, Antonio, Suzanna, Kevin, Angel, Ermes & the whole staff were so helpful for our food choices! Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties la carte. Hotel Hard Rock Riviera Maya (Carretera Cancn Tulum) Playa del carmen, Quintana Roo Mxico. Carmen was our waitress every day while we were at the pool. Our rooftop hot tub also lacked a cover, so it was filthy. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Heaven At The Hard Rock Hotel Riviera Maya: "Frida" Hard Rock Riviera Maya - See 9,807 traveller reviews, 8,745 candid photos, and great deals for Heaven At The Hard Rock Hotel Riviera Maya at Tripadvisor. 45 m They made the experience one of a kind. Ana Ruiz made my day very easy. Contributions should be appropriate for a global audience. Dang. This property has taken extra health and hygiene measures to ensure your safety is their priority -, Rock Royalty Level - Deluxe Platinum King, Rock Royalty Level - Deluxe Platinum with Two Double Beds, Heaven Deluxe Diamond King Room Adults Only, Heaven Deluxe Gold with Two Double Beds Adults Only, Heaven Deluxe Platinum Sky Terrace with King Bed Adults Only, Heaven Rock Royalty Level Deluxe Platinum with King Bed Adults Only, Heaven RRL Deluxe Platinum King Bed Adults Only, Destinations, properties, even an address, 1736710,1728280|3,1728280|1,1740190,1739630,1745860|4,1720070,1728280,1728280|8,1720070|2,1745860, Personal or sensitive info (e.g. I will have one of our specialists contacting you to further discuss this matter.Sincerely,Jan Hundrieser General ManagerHard Rock Hotel Riviera Maya. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. The pool party was everyday rain or shine. Ricardo is the chef. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Attached bathroom Frida @ Hard Rock Riviera Maya: Heaven at the Hard Rock Hotel Riviera Maya - See 7,974 traveller reviews, 7,160 photos, and cheap deals for Heaven at the Hard Rock Hotel Riviera Maya at Tripadvisor. Room types may vary. Designed in traditional Mexican style, the rooms at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive all have satellite TV. Hello 764kendras, Thank you so much for sharing your experience with us. Kind regards,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. more, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We look forward to having you here soon on our stage and give you once more the celebrity treatment you deserve!Kind regards.Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. They kept asking me why and I said I had already shared my frustrations and no one wanted to do anything to make it right without forcing me to go to a presentation, or charging me extra to change rooms and I wasn't about to go through that again. Be assured I will share your kind comments with our entertainment team, and all our rockers. The restaurant was extremely clean and during Coronavirus Pandemic we felt safe! The rooftop hot tub had jets that barely functioned and lacked a cover, again making it filthy. Tea/Coffee maker Vegan options are sometimes hard to come by at resorts but at Frida they made it so easy, especially with Fernando's knowledge of vegan and vegetarian foods! Feedback like yours makes us feel proud and encourage all our band members to their best every day to continue creating rocking vacations. Muchas gracias por todo!More, Hello 10daveyt, Thank you so much for giving us the chance to pamper you during your stay at the Hard Rock Hotel Riviera Maya. Viva la Baja Tacos at the Hard Rock. Please see our partners for more details. Attached bathroom Ocean view They brought us things we needed before we even asked for it! Attractions 3: 6 high-speed slides for teenagers It took a lot of planning but it was perfectly executed without any hiccups. There is lots of variety at this restaurant and very fast service. We are happy to know you spent such an amazing time at our resort.Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day!Its been a pleasure having you here and cannot wait for your next vacation.RegardsJan Hundrieser General ManagerHard Rock Hotel Riviera Maya. Amazing!!! We are happy to know you spent such an amazing time at our resort. Our travel agent booked us a room for 10 nights for our honeymoon because we wanted to stay at a relaxing, adults-only beach resort with private hot tubs in the rooms. Sorry for no pictures the food was so delicious and eaten before I thought about it. Ocean view We were sat down, drinks ordered and appetizers were already on the table. Taxes and fees that are shown are estimates only. It is wonderful to know that you and your family lived the Rock Star experience to the fullest. Read our, Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya, responded to this review. Upon learning this, we immediately declined to stay at Hacienda. We immediately got introduced to Virianda the manager of the restaurant. Taxes and fees that are shown are estimates only. Contributions should be travel related. Isaac at Zen and Royer at Toro were both also excellent and very helpful. Victor was our server. Hostesss were sweet. The constant deceit from Hard Rock completely ruined our honeymoon. Review tags are currently only available for English language reviews. Air conditioning Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This property is making considerable investments and efforts toward becoming more sustainable. Children 18 and above are considered adults at this property. Iron, Private suite This is my second time at hard rock and its always a good time. Sorry we didnt find this gem earlier in our stay. The front desk responded by assuring us that key Heaven amenities, including the adults-only beach that we were there for, would be open in a couple days. We cannot wait to welcome you again on our stage and provide you once more the celebrity treatment you deserve.Keep on rolling!Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. Lock in the lowest price from these sites, Heaven At The Hard Rock Hotel Riviera Maya. frida playa del carmen frida playa del carmen photos . Cash. and adults, 90 m I suggest the shrimp and actually all the appetizers were wonderful. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They said our only course of action was to talk to our travel agent. Food was excellent definitely come visit. Hello adinas625, First, we would like to thank your visit to Hard Rock Hotel Riviera Maya. Best service I have had in my life!! I would highly recommended them. We are pleased to know we fulfilled our goal of giving you the Rock Star experience. Air conditioning The games and events were well organized and the hosts again were phenomenal. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Please see our partners for more details. It is incredibly frustrating to have to deal with the music on top of the trying to interpret what everyone is saying behind masks and plexiglass. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Reviews are most valuable when they are original and unbiased. Watch this space as I plan my next raid and pillidiing of these unsuspecting buffet crustaceans trapped between flattened flour. The Baja Tacos were very understated as part of their buffet but don't be fooled because there is gold in them hills. Thank you! The Hard Rock Golf Club Riviera Maya course is just 20 minutes from the resort and boasts 18 scenic holes and 7,136 yards of challenging play. Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers tennis courts, a Yoga Temple and Body Rock Fitness center. It was my first time at The Hard Rock, but not my first time in MX. Good. Flat-screen TV morning in the beach was a great moment with alex our butler and also at the pool we got great moments with gaby by the entertainer team, everything in hardrock is rock! Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day!Its been a pleasure having you here and cannot wait for your next vacation at the Hard Rock Hotel Riviera Maya. Rockers like you know well how to live a stunning experience.Our team really appreciate your words, they help us to improve every day to keep on giving the best vacations ever. It was a safe and nice paddle with Rulo :). We cannot wait to welcome you again on our stage and provide you once more the celebrity treatment you deserve.Keep on rolling!Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. Dear U7862AOalexs, Wow! Cuisine: Mexican la carte HOURS Dinner: 17:30 hrs - 22:00 hrs See The Menu 360 Virtual Tour Read More Details Zen Thank you to Santana, Humberto, Ivan and Gloria for the exquisite service! Dear Nayanne B, Thank you so much for sharing your experience with us. We responded to this by reiterating our desire to not be at Hacienda as a substitute for Heaven. Each review score is between 1 and 10. Dear johntG1483RD,I am pleased to know that you continue to experience in each visit the experience that only Hard Rock Riviera Maya offers.Rest assured we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day!We hope you will come back again to welcome you with a red carpet and pamper you.Sincerely, Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. Hello Jaime C,It has been our real pleasure having you here at Hard Rock Hotel Riviera Maya. Spa tub . We will let know to our members about your kind words. What is not excusable is keeping this knowledge from customers, changing their reservation without their approval or knowledge, and deceiving them about the reopening of the resort. Despite this, we arrived at the resort to find that Heaven was closed and our reservation was transferred, without our knowledge, to an adjacent resort called Hacienda, which is very different from Heaven. When our travel agent called back to ask about the closed complaint, Hard Rock refused to do anything about the situation. Private Bathroom Restaurants operating hours and days may vary. They never failed to make me feel welcome & a part of their family as well. I would highly recommended them. Vegan options are sometimes hard to come by at resorts but at Frida they made it so easy, especially with Fernando's knowledge of vegan and vegetarian foods! Shoutout to the whole team Luby, Carolina, and Luis!! Amazing!!! Try to get a room on the 2nd floor so you can avoid the stairs and elevators. Balcony The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Ricardo is the chef. Voit muokata valintojasi milloin tahansa napsauttamalla tietosuoja- ja evsteasetusten tai tietosuojan hallintapaneelin linkkej sivustoissamme ja sovelluksissamme. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hello glicellya2017,Thank you so much for sharing your experience with us. Balcony We were sat down, drinks ordered and appetizers were already on the table. Air conditioning Double-check the maximum capacity for the room you selected. Lock in the lowest price from these sites. Spa tub Swimming with sharks and stingrays off Bimini. Service was fart, friendly and food came out hot. Victor was our server. Food was excellent definitely come visit. It is gratifying to receive such comments as a vote of satisfaction, rest assured we will notify all our rockers about your comments. The Baja Tacos were very understated as part of their buffet but don't be fooled because there is gold in them hills. Multi course meal that did not disappoint. Ask Noggy09 about Heaven At The Hard Rock Hotel Riviera Maya, Ask realtorjamie about Heaven At The Hard Rock Hotel Riviera Maya, Ask 764kendras about Heaven At The Hard Rock Hotel Riviera Maya. Excellent. Spa tub Rockers like you know well how to live the stunning experience.Our team really appreciate your words, they help us to improve every day to keep on giving the best vacations ever. Frida Mexican Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties la carte. Dear Excursion15400219007, Thank you so much for sharing your experience with us. Umo also great; avoid Zen. Best breakfast at the hotel. The best food was probably the fast food at the pool, or the steak at the Toro restaurant on the Heaven side. It was a safe and nice paddle with Rulo :). We had great dinner service at Fridas. The fajitas were So. Heaven At The Hard Rock Hotel Riviera Maya. We also won the movie trivia game & won a really amazing cap! Keep up the great service! Hard Rock Hotel Riviera Maya - Hacienda All Inclusive Km. Good. Descending into bat caves on South Andros Island. Best service I have had in my life!! Sorry for no pictures the food was so delicious and eaten before I thought about it. The service was amazing. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests satisfaction.Cannot wait for your next visit!Regards,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. The 3 waiters were very helpful, kind and excellent fast service. Attraction 1: 9 slides of different sizes for children We asked a lot of her and she did not complain and she did a wonderful job. When our travel agent called back to ask about the closed complaint, Hard Rock refused to do anything about the situation. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Private Bathroom . We immediately got introduced to Virianda the manager of the restaurant. The restaurant was extremely clean and during Coronavirus Pandemic we felt safe! Warmest of Welcomes! Carolina, Victor, Hector y Lubi fueron los mejores. We tried many times and then Baby went up with my baby and got her almost to the top. Private Bathroom We are happy to know you spent such an amazing time at our resort.Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day!Its been a pleasure having you here and cannot wait for your next vacation at the Hard Rock Hotel Riviera Maya. Cordially.Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. The environment was cool, the weather helped and we enjoyed ourselves a lot during the vacation in hard rock riviera maya. Facilities as well as the great service we provide are focused on creating unforgettable memories. Both are reasonable. Prices are the average nightly price provided by our partners and may not include all taxes and fees. 2 Frida Restaurant Review of Hard Rock Hotel Riviera Maya Reviewed June 1, 2021 Mesero 1: Victor Mesero 2: Walter Capitan: Viridiana Chef: Ricardo Hostess: Carolina I went to dinner at Frida's my first night and it was absolutely incredible. Regards,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. We chose this restaurant 2 times over the course of one week and we were just amazed by the refined taste of all the dishes that we have tried. Please dont include personal, political, ethical, or religious commentary. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for having fallen short of your expectations. This property might pay Booking.com a little more to be in this program. Baby Shark, Richie,Gaby,Mr Boy, Lis, Ivy, and Karla were amazing! Upon learning this, we immediately declined to stay at Hacienda. Food was great and margaritas were awesome. Tea/Coffee maker, Private suite However, due to construction immediately outside, we were constantly bombarded by the sounds of jackhammers and diesel generators, making it impossible to relax in our room, much less on our balcony.When we talked to the concierge, they apologized and admitted that Heaven wasnt really opening up until December, and instead was being used as overflow for Hacienda due to recent Hurricane damage, despite what we were told earlier. We are glad to know that you and your family lived the Rock Star experience to the fullest. Ask davidjustin22 about Heaven At The Hard Rock Hotel Riviera Maya, Ask 112douglasb about Heaven At The Hard Rock Hotel Riviera Maya, We compared the lowest prices from 12 websites, We compared the lowest prices from 13 websites, Aventuras Club Lagoon and All Suites Resort. My favorite parts were mainly Xcaret & The Entertainment Team at the resort. The rooftop hot tub had jets that barely functioned and lacked a cover, again making it filthy. Regards,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. Tea/Coffee maker We also had a leaking room when there came a large rain storm and it got our bedding wet. Attached bathroom This place was top notch today. Wonderful time with cherished memories. Attached bathroom Heaven At The Hard Rock Hotel Riviera Maya. We are happy to know you spent such an amazing time at our resort.Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day!Its been a pleasure having you here and cannot wait for your next vacation at the Hard Rock Hotel Riviera Maya. Review tags are currently only available for English language reviews. Hope that you choose us again as your traveling destination to keep on the good times.Jan Hundrieser General ManagerHard Rock Hotel Riviera Maya. Lock in the lowest price from these sites. Hard Rock even tried to deceive our travel agent by telling them that they had given us a better room than we had paid for (which definitely did not happen). Flat-screen TV The food was "meh" at most. And man, He was amazing. To add to our frustrations, we recently learned that the resort closed our complaint without doing anything about it and did not inform our travel agent who was handling the complaint. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Please check with your Concierge. Heaven At The Hard Rock Hotel Riviera Maya. The drinks where fast to come out and the servers where fast to clear any finished plates. Fernando and Luis were the best waiters that we had our whole trip , very attentive and professional. Certain services and amenities may be reduced or unavailable as a result. We will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! We are looking forward to having you soon and rememberWE WILL ROCK YOU!Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. Heaven 2.0 at Hard Rock Riviera Maya: an Adults-Only Haven Hotel & Resort We have people and automated systems that specialize in detecting fake reviews submitted to our platform. We will be back for certain! They brought us things we needed before we even asked for it! The fajitas were So. We cannot wait to welcome you again on our stage and provide you once more with the celebrity treatment you deserve.Keep on rolling!Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya, This is not what I expect All the good restaurants were supposedly fully book.. plus no buffets open I can understand that because the covid but they could use the buffets facilities as restaurant to accommodate the rest of guests because restaurants were supposedly limited (good excuse ) I stayed 3 night and all 3 niggh Frida And Toro were fully book wierd but that I was told when I checked in ..The zip line I was told that they open only Wednesday and Sunday from 9am to 2pm My son really wanted and that was the main reason I book this Resort because He told me about it now He is really disappointed that He don't want to come back anymoreThe food and drink was not what I expected not for a Hardrock Resort ]They called us at 8:30 am twice even that we requested not disturb but they Insisted and ridiculous rewards account and some credit that I dont even gonna use because I will not use this resort again Also I noticed that I think they push guests to timeshare LOL good luck, Dear 112douglasb,I would like to thank you for sharing your opinion with us. We honestly would have rather been at home working our jobs.We do not fault Hard Rock for the closure of a resort due to a pandemic or hurricane damage. They put us into a room in a Hacienda building so we wouldnt have to listen to the construction cacophony. Sincerely, Jan Hundrieser General ManagerHard Rock Hotel Riviera Maya, This is the version of our website addressed to speakers of English in the United States. The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. Thats why we rock every day to create wonderful times. Room types may vary. Hello erinb242623,Thank you so much for sharing your experience with us. We are looking forward to having you soon and rememberWE WILL ROCK YOU!Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. We will let know to our members about your kind words. Travel Agent. Fantastic date night with my boyfriend in Mexico. Best regardsJan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. Garden view The place has lots of amenities and activities for children, teens and adults. One of Mexico's most loved artists, Frida Kahlo, evokes a deep connection with Mexican heritage. Hard Rock moved our room from Hacienda to Heaven after a couple nights, repeating the promise that the Heaven facilities would be opening. Rock Spa, the fully equipped wellness center, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'. Juan was also such an awesome server at the pool. Mucha Variedad" Luis Santiago. The food was amazing. This is the version of our website addressed to speakers of English in the United States. Samurai, Bacon, Dani Boy, Lucy, Gaby, Lisa, Karla, Baby Shark, Mr. Man. They remembered us immediately and took time to get to know us! Warmest of Welcomes! We can not wait for your next visit!Kind regards,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. Kun kytt sivustojamme ja sovelluksiamme, kytmme, tarjotaksemme sivustomme ja sovelluksemme sinulle, todentaaksemme kyttjt, estksemme roskapostia ja vrinkytksi sek toteuttaaksemme tietoturvatoimia. Vegan options are sometimes hard to come by at resorts but at Frida they made it so easy, especially with Fernando's knowledge of vegan and vegetarian foods! A four year old and a six year old ( both girls). Heaven At The Hard Rock Hotel Riviera Maya: Frida- Hard Rock Riviera Maya - See 9,049 traveler reviews, 7,949 candid photos, and great deals for Heaven At The Hard Rock Hotel Riviera Maya at Tripadvisor. Balcony Everyone at the resort was incredibly friendly and welcoming. Heaven At The Hard Rock Hotel Riviera Maya: Frida- Hard Rock Riviera Maya - Read 9,514 reviews, view 8,403 traveller photos, and find great deals for Heaven At The Hard Rock Hotel Riviera Maya at Tripadvisor.
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