I am pretty new to the Sonicwall environment so I am still educating myself on properly configuring it. I have tried reinstalling netextender, and even for the first time tried global vpn and mobile connect, but have had no success. 1. In order to access your files correctly the program asks for you to enter your User name and password for your Windows Login Account like below. Make sure that the password encryption protocol between the NPS and NAS servers supports the secondary authentication method that you're using. First time working on this Sonicwall from new client. I managed to get TOTP to work but I want to try to use OTP via mail. After that, attempting to reconnect gives Verifying user.authentication fail! Every user in this group can log into the VPN using thier AD credentials without an issue. If your user encounters this. NetExtender is v6.0.183 downloaded from the router directly. If you are able to login, I think you can rule out the software. Select F12 on the keyboard after login to the SonicWall, select on the Security and View certificate button. For more information, please see our Wrong code entered/Text Message OTP Incorrect. To find out whether this is the problem, you'll need to whitelist your VPN and temporarily disable your antivirus software and firewall. Currently we use the Global VPN client (laptops) to connect to network then RDP to their workstations, but as time marches on it's time to start using 2FA. If TLS 1.2 is disabled, user authentication will fail and event ID 36871 with source SChannel is entered in the System log in . ran netextender and entered the public ip, username/password/domain, get a certificate popup to trust, then I get failed username and/or password. Verify that the user exists in your on-premises Active Directory instance. SSL VPN is one method of allowing remote users to connect to the SonicWall and access the internal network resources. Edit: Also try changing the port, then rebooting the appliance. For example, make sure that user@contoso.com is trying to authenticate to the Contoso tenant. MFA on SonicWALL TZ370 with TOTP Passwords not working. The users are allowed access through an AD group. This limitation does not apply to the Microsoft Authenticator or verification code. Configuring SAML Authentication with Office 365. Instead, it simply states "Verifying user.authentication failed!" without any prompt. not verifying user, missing something right in front of me but don't see it. To collect debug logs for support diagnostics, run the Azure AD MFA NPS Extension health check script on the NPS server and choose option 4 to collect the logs to provide them to Microsoft support. When contacting us, it's helpful if you can include as much information about your issue as possible. After installing NetExtender from the portal, it connects fine -- ONCE. Any help would be greatly appreciated. Under SSLVPN|Server Setting page confirm the SSLVPN Port and User Domain. So had some issues I guess with my ldap but managed to get that working and imported 2 users, made them part of the sslvpn group etc, downloaded the applications (netextender) to usb and installed on a laptop. If you are using cross-forest trusts, Verify that LDAP_ALTERNATE_LOGINID_ATTRIBUTE is set to a. Verify that the AlternateLoginId attribute is configured for the user. Set up the SSL VPN Feature on the SonicWall. The NPS extension must be installed in NPS servers that can receive RADIUS requests. If I try to log in by clicking the NetExtender box on the VirtualOffice page, then I get the error "Failed to validate the SSLVPN server, the server may be running on an old or incompatible firmware". Sonicwall VPN authentication fails when user is moved to a different OU in Active Directory We have a Sonicwall appliance the uses our AD to authenticate user access. The specified session is invalid or may have expired. The log file on the SonicWALL does not offer me any clues as to what is happening. It doesn't seem to have any real repeatable behavior and because it connects and operates fine once, it seems like some sort of timeout/refresh issue in the Sonicwall rather than a configuration issue? If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. and the log on the router shows: [timestamp] | Info | SSLVPN | Auth Failed: No user name in http request (message id: 1079) 2 One of my users is having problems with his NetExtender connection. When I try to login using either Netextender or the Mobile Connect App it tells me "verifying user authentication failed" and never gives me the prompt for my MFA password. Being logged in as admin click on SSL VPN, then Server Settings to find out what port your SSL VPN is running on. NetExtender connection failed." The error started occurring after our ISP have upgraded the speed at that location or so staff at location claims. Copyright 2023 SonicWall. VPN user/password issues. NetExtender gives an error of "Verifying user. The ProofData is unKnown. Check whether the tenant domain and the domain of the user principal name (UPN) are the same. Here's a quick summary about each available option when the script is run: If you need additional help, contact a support professional through Azure Multi-Factor Authentication Server support. If done incorrectly, it will display the "Verifying User..authentication failed." message. I confirmed the domain names match, tried everything I can think of, and still cannot access . The user entered the wrong code. . If you encounter one of these errors, we recommend that you contact support for diagnostic help. To sign in, use your existing MySonicWall account. If you're trying to login on port 80 or 443, you're likely hitting the admin login, which is why it's not allowed from there. If that doesn't fix the problem, check that there are no network latencies between client, NAS Server, NPS Server, and the Azure AD MFA endpoint. Your antivirus software and firewall will have the option to choose specific apps that are allowed to access the internet. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Set up the relevant Authentication method on the SonicWall either local database, LDAP or Radius. user_netExtender. The log file on the SonicWALL does not offer me any clues as to what is happening. Have them try again by requesting a new code or signing in again. authentication failed." We are all running windows 10 operating systems. Microsoft may limit repeated authentication attempts that are performed by the same user using the same authentication method type in a short period of time, specifically Voice call or SMS. Check out our simple guide below to quickly and easily fix the SonicWall SSL VPN login issue. The session has taken more than three minutes to complete. Throttling. The next step is to review the Network Policy used, e.,g., pluto-vpn in the following example. Also make sure the tenant in the certificate subject is as expected and the cert is still valid and registered under the service principal. Customers using NetExtender and Windows 10 may experience the following error message:Damaged version of net extender detected on your system. ran netextender and entered the public ip, username/password/domain, get a certificate popup to trust, then I get failed username and/or password. The first step to troubleshoot the client authentication is to test the LDAP server for the credentials. To create a free MySonicWall account click "Register". and Mobile Connect with the error Failed to fetch the domain list from server. "SSLVPN Client dhorse matched device profile Default Device Profile for Windows" and that is it. There's no standard set of steps that can address these errors. The user failed the verification challenge too many times. If SonicWall SSL VPN failed to login, it's because you used NetExtender to create a user login over SSL-VPN, resulting in the E-mail address may be configured wrong error message. 2. authentication failed. I enabled TOTP passwords on my group and was able to login to the portal and register my authenticator app. NPS servers that are installed as dependencies for services like RDG and RRAS don't receive radius requests. The instructions are limited, but seem very straight forward. The UPN represents a valid user for the tenant in Azure. If you are getting an incorrect password notification, it is likely just that. EDIT: Just tried NetExtender 7.0.196, same result Spice (3) Reply (2) Never had the check mail set for under 30 minutes. Keep getting error: Verifying user..incorrect user/password. Under User<Setting|Authntication|Disable Case Sensitive Usernames. More info about Internet Explorer and Microsoft Edge, Manage your settings for two-step verification, Having trouble with two-step verification, Azure AD MFA NPS Extension health check script, Azure Multi-Factor Authentication Server support, There may be an issue with how the client certificate was installed or associated with your tenant. It seems that when this property is set to Automatic the WAN Miniport defaults to IKEv2 (and gets stuck if this is not the VPN type used)." What do I do next? I have verified that I'm using correct user/pass multiple times. Or, the user is missing for the tenant. If your users are Having trouble with two-step verification, help them self-diagnose problems. This error is not expected in the NPS extension. Add the user to Azure AD and have them add their verification methods according to the instructions in, The phone number is in an unrecognizable format. Also I didn't see anything mentioned in any doc about setting the port 4433 as a access rule or in netextender, only place that's setup is in sslvpn server settings, Ignore last comment, I muddled my way through that part, Now I have it down to a DNS issue for mapping drives etc, or remoting to a pc. Operation timed out". Jul 18th, 2019 at 5:10 AM. authentication failed" and never gives me the prompt for my MFA password. please check your username and password for the account orders=HFC. I set this option but I cannot get it to work. along with providing and re-verifying a new one. When you do contact support, be sure to include as much information as possible about the steps that led to an error, and your tenant information. Is there any kind of troubleshooting I can do to see why this is happening? Reddit and its partners use cookies and similar technologies to provide you with a better experience. How to create Route Policy on SonicOSX 7.0? . Sometimes, your users may get messages from Multi-Factor Authentication because their authentication request failed. Verify that your firewalls are open bidirectionally for traffic to and from https://adnotifications.windowsazure.com and that TLS 1.2 is enabled (default). All rights reserved. It might not hurt to grab the most recent version of Netextender though. January 2022 I went through the forums as best as I can but was able to locate an answer. NPS Extension does not work when installed over such installations and errors out since it cannot read the details from the authentication request. 3. I am using RADIUS authentication going to a Windows NPS server for authentication. The Azure AD MFA NPS Extension health check script performs several basic health checks when troubleshooting the NPS extension. The NPS server is unable to receive responses from Azure AD MFA. Cookie Notice If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. This limitation does not apply to the Microsoft Authenticator or verification code. User Prerequisites. Reddit, Inc. 2023. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. NetExtender Incorrect Username / Password Can't Login. and our ok, so i did browse that doc, and still running into something not right, So i set 1 user as 'represents domain user' , SSLVPM Services, TOTP Users (group). Am I supposed to use Username of Logon name? First time setting TOTP passwords on a SonicWALL. 4. SSL VPN connections can be setup with one of three methods: The SonicWall NetExtender client The SonicWall Mobile Connect client SSL VPN bookmarks via the SonicWall Virtual Office This article details how to setup the SSL VPN . Collect all your logs that include this error, and, MSODS Bec call returned access denied, probably the username is not defined in the tenant, The user is present in Active Directory on-premises but is not synced into Azure AD by AD Connect. Throttling. ObjectId must not be null or empty for ReplicationScope:{0}, The length of CompanyName {0}\ is longer than the maximum allowed length {1}, UserPrincipalName must not be null or empty, The provided TenantId is not in correct format, Could not resolve any ProofData from request or Msods. with the message "Login failed - you must change your password." Type your old password into the Current . ie: IT Support or itsupport? Authentication Methods. When I try to login using either Netextender or the Mobile Connect App it tells me "verifying user. Privacy Policy. SSLVPN (NetExtender) can use any 'authenticator' App. It looks like it's NetExtender option but not sure etc.. Can someone actually point me to the correct (read a few) setup and what options are needed etc (SSL or not) ? Import the User group for the VPN users to the SonicWall so it appears under Local Groups. authentication failed!" while Mobile Connect never even gets to the entering credential stage and ends with "Can't connect to VPN. These aren't errors in the product of configuration, but are intentional warnings explaining why an authentication request was denied. Depending on your settings, they may need to be unblocked by an admin now. Have the user correct their verification phone numbers. So had some issues I guess with my ldap but managed to get that working and imported 2 users, made them part of the sslvpn group etc, downloaded the applications (netextender) to usb and installed on a laptop. The tenant is no longer visible as active in Azure AD. Try to access it from there. Be sure to properly enter the Username and password and the program will grant you access. If you are using cross-forest trusts. Proof data was not configured for the specified authentication method. Please re download net extender All of the sudden, all users are now getting the same error, "Verifying user. Check that your subscription is active and you have the required first party apps. Tried to create new local user for SSLVPN connection. It is a good idea to use a Client Friendly Name in the Conditions tab. I need to setup 2FA for our VPN users. Firefox Browser Right click on the Lock and select on the arrow then More Information as shown below. No default authentication method was configured for the user. Authentication Method Limit Reached. Have the user try a different verification method, or add a new verification methods according to the instructions in. I would not recommended manually creating the user, but importing the user from LDAP. Specified authentication method is not supported. This error usually reflects an installation issue. If you're using local accounts make sure the domain and username are entered exactly as they appear in . 1) Go to the iPhone Settings App (your phone settings area) 2) Select General 3) Select Date & Time 4) Enable Set Automatically 5) If it is already enabled, disable it, wait a few seconds and re-enable After that, you can use the code on Google Authenticator App or bind it again. Microsoft may limit repeated authentication attempts that are performed by the same user in a short period of time. Ensure the user has installed either Google Authenticator or Microsoft Authenticator (the procedure is the same . Verify that your firewalls are open bidirectionally for traffic to and from, On the server that runs the NPS extension, verify that you can reach, This error usually reflects an authentication failure in AD or that the NPS server is unable to receive responses from Azure AD. Verify that the user is entering the verification code, or responding to the app notification, within three minutes of initiating the authentication request. Verify the Username and Password of the User. Information you can supply includes the page where you saw the error, the specific error code, the specific session ID, the ID of the user who saw the error, and debug logs. They would prefer to continue as they are and just add TOTP (Google Authenticator) to the mix but from what I've read so far it's not looking good. GVPN only supports OTP from an RSA SecurID. Too many attempts by user in a short period of time. Verify that the user is present in your on-premises Active Directory instance, and that the NPS Service has permissions to access the directory. The certificate will then open to the General tab. NPS extension logs are found in Event Viewer under Applications and Services Logs > Microsoft > AzureMfa > AuthN > AuthZ on the server where the NPS Extension is installed. Thanks in advance as I am not looking forward to calling support. Verify that your firewalls are open bidirectionally for traffic to and from, A key is missing in the registry for the application, which may be because the. I'm hoping someone here might have implemented something similar to this before and might be able to tell me why this is happening. The specified authentication method was not configured for the user, Have the user add or verify their verification methods according to the instructions in. NetExtender supports various two factor authentication methods, including one-time password, RSA, and Vasco. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Even after making these changes it doesn't work create a Local Test user and test on NetExtender. Configured SSL-VPN on a TZ400, created a local user, everything appears to be working fine until I go to login and get a username/password incorrect message. Netextender with the error Verifying userauthentication failed! When trying to connect to one of our NSA2400s, Netextender (CLI and GUI) produces an error: "Authentication failure: Connection failed. At the end, upload the zip output file generated on the C:\NPS folder and attach it to the support case. The solution is: ". explicitly setting the Type of VPN property on Security tab to Point to Point Tunneling Protocol (PPTP). Caller tenant does not have access permissions to do authentication for the user. https://www.sonicwall.com/support/knowledge-base/configuring-one-time-passwords/170505594681886/, https://www.sonicwall.com/support/knowledge-base/how-can-i-configure-ldap-authentication-for-sslvpn-users/170503844059585/. If you encounter errors with the NPS extension for Azure AD Multi-Factor Authentication, use this article to reach a resolution faster. All rights Reserved. I have deleted the account in Outlook Express 6 / Windows XP Pro / IE 8 and the message still ghosts every 5 minutes or so. Follow the instructions in, The NPS server is unable to receive responses from Azure AD MFA. Resolution If you get an Error : "A damaged version of NetExtender was detected on your computer, please reinstall NetExtender to fix the problem." Please follow the steps below : Uninstall Netextender from the Windows Programs : Click Start | Control Panel | Programs | Uninstall a program | Right click SonicWall NetExtender | Click Uninstall. works2020 Newbie April 2022 in SSL VPN.
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